MY Epassporte Drama-Very UN organized!!
 

It's like pulling teeth to get an account.
And I'm Sorry But Keysor Soze you don't appear to be much help.

We are now on our second trouble ticket and we don't even have an account yet!!!

Make a long story short because my banks are in another country. I tripped their security protocols.

They required documentation and identification sent in to verify we are who we claim to be. Fine... DID IT 4 TIMES!!!

After a month later and several promises from Keysor about having people look into it. (And this is really all he can do. **Sorry honey it's the truth**)

We finally get an email saying our account is set up.

But guess what???!!!

It's not set up!!!! And they now want us to register a NEW ACCOUNT!!
And we now have a NEW TROUBLE TICKET TOO!!!

-----------------------

You know what...
You either have:

1) Too many employees. But I find that hard to believe because I'm always on hold for a minimum of 30mins.

2) Not enough employees!

3) Have too many people using drugs!

4) Are poorly managed and set up. <<<<<<---- Most likely

You have to get your crap in order.
Any business is bound to have it's share of disatisfied clients.

We have them and I'm certain we do at least a similar amount of business. But pissed off customers are the exception for us.... And trust me we are located in a country reknowed for it's bureaucracy and lazy unionized workforce.

It's obvious the people on the phone can't help or do anything useful. All they do is take your name and issue a trouble ticket!!

So Keysor how about you...

Just give everyone the phone number of the person that can cut through all this crap and fix our problems!

seems like something needs to be done more than just one person is having issues like this...

They are obviously unorganised ... 10000th thread about how unorganised they are, and 10000th reply about how they are fixing stuff this week or the other one.

But in the end, they are still the best solution (or wires) to receive adult payments.

I'm really not trying to sound like a ragging bitch.
But I'm ready to go with some pet projects and I'm being held up because I can't get an account.

So I'm a bit ticked off when my husband got of the phone and told me the bad news.

I've been waiting for my card for over 3 months now... woohoo...

my suggestion to epassporte is to get a little handbook and hand it to all your phone reps , in that handbook would be common questions they could answer.. because i think the one they have now only says one thing..

"sorry we cant help , submit a ticket "

The only... And somehow.. Still the worst if you ask me.

Bump I want the head huncho's phone number.

Good luck Leggs, and sorry to hear. I think that they are way under staffed. But from what I am hearing Chios new pet project may end up putting them out of business.

fuck, with all the drama surronding epass the past few months, i think i'll stay away from opening an account. i was going to open one this week too from a sponsor that pays via epass.

If his payment service is half as good as his photoshop skills... It will be a sucess!

As for Epassporte....
I'm a red head and half Indian.

I'm sharpening my tomahawk as we speak.

Another bump

see signature!

I have only had a few minor problems with epassporte. Each time I called them on the phone, I explained the situation, they put me on hold for 3 or 4 minutes and came back to tell me everything has been fixed and could they assist me with anything else.

Maybe I am just lucky but ever person I have had there has been friendly, helpful and knowledgeable and had the error corrected immediately.

What ended up happening to it anyway? wasn't it supposed to be introduced at internext?

Judging by the photos I've seen of Internext.
He probably did but nobody was there to see it.

And thanks for the bump.
I'm not going away until I get my account.

I can say the same. However, the simple fact that OTHERS get treated like shit, when dealing with epassporte, cannot be ignored even if you're a currently satisfied customer of theirs. I'd hate to end up on the other side of the fence and get stuck banging my head against the wall like the ones posting about their ep problems on here. So I wanna see them treat EVERYONE well, not just me and you. THAT would help me sleep better at night.

Thank you!

There isn't a lot of choices with adult.
Otherwise if I knew another place...

So with that said, I'm going to keep bumping this thread until we get our account. (Afterall they have our credit card info etc.)

fuckin story...

no probs with epass for me :)

Sorry about the delay:
The phone number is 1.416.703.7200. Please dial extension zero and the first available Sales Representative will answer your call. You may also contact them by email at [email protected]. The office hours are from 10 AM to 7 PM Eastern Standard Time.

Keyser Soze is helpful,but from my point of view Epassporte is missing a dedicated managerial person. No offense but who do you actually target? I got a reply for a corp. account today while my mail was sent on 24 December 2005 13:00

The subject of my email was "I would like to provide us with the info needed to do from our turn to start paying our dieselaction.com / dieselcash.com affiliates through epassporte."

and I get a reply asking me if i want to pay affiliates or use eppasporte as payment gateway for clients. La la la la

bring KimmyKim bacxk!

And they get insulted when you tell'em they've got monkeys working for them...

Cant wait till paypal realzies that they can make bank of processing fees if they allow adult.

That will put epass out of business.

jeez, epassporte is nothing but poor business actions lately

I haven't been able to log in to my epassporte account for more then 3 months and I have emailed and phoned them dozens of times. They always say they are working on the problem but it has never been solved. So I basically lost the money in my account since I can't get it.

dont you have the plastic card to withdraw it?

No, and can't order a card until I can log in. :1orglaugh

Hope you didn't have a lot of money in there...

Mail me your account name and lets try again.

3 month wait period for the card, that sux. Do you guys think is safe to keep money there?

I have emailed you where mine stands. Help would be appreciated

I am starting to doubt that more and more.

TIP: Change your account address to their address.

Then when you ask the account rep for the "boss" and they give you their shift supervisor, you angrily inform them that you wanted THE boss and to check the address on the account...

Walla... you get someone who can actually get shit done.

Honey,

I'm not against you personally because you have always been polite and as helpful as you can. So please don't think I'm trying to attack you.

But we are NOT calling Toronto, again, just to talk to yet ANOTHER sales representative!

I want the phone number to a person that can say "Yes right away. There your account is open! If you have any more problems, call me."

I do NOT want another representative saying,
"I'm sorry but you trouble ticket number is...."

Been There,
Done That,
Want it fixed.

You know,
Don't take this the wrong way.

But on the Interenet and especially with the adult biz. There are some seriously "petty and immature" people.

Sooner or later Epassporte is going to piss off some 18 year-old webmaster and then suddenly find yourself being D.O.S. attacked to hell.

And it won't just take Epassporte down, but also screw up everything for everyone that uses them.

You have to tell your boss to take this stuff seriously.

I understand your frustration.

I forwarded this thread to Shaliza and she will see it when she gets into the office Tuesday morning.
Just in case which of the phone numbers in your sig can you be reached on?

I can be reached at any of them.

I can't send in the entire thing but
This is main line from the email I was just given from epassporte...

"When you go through the verification process again"

Arrgghh!

Please tell me.
Is there a magick number of times I have to go throught the verification process? Did the copy of documents we sent in suddenly change?

And the user ID still does not work.

So you're up to the 5th time? It's starting to sound like Paypal. :)

How about we start to compile a list of other similar services.
I can't believe for 2 seconds that they must be the only one that allows adult.

Unfortunately, they are, and any others will be a pain in the ass to do verification for just as well.

It is after 9pm where I am and that means it is 3pm in Toronto (The 416 phone number) and noon in Hollywood. (The 310 number)

I'm going to Bump the Fucking shit out of this thread until I get my account.
I'm sick and tired of being verified.
And I may even just get someone to drive traffic to this specific thread.

I'm not going away and I'm going to start a search for other webmaster forums and post my story.

Just give me my account and I'll shut up.

Bump for you. :thumbsup

Bump yet again

lately !?! make that from day one...

Actually, they did seem to have gotten their shit together for a while... Then the Paycom - Epassporte split occured and down the shitter their support went...

From my dealings the lack of trained support and the total lack of communication seems the worst factors.

More like lack of a person with the power to do anything or make a decision on the phone.

Bump
Not going to shut up.
Give me my account.

Why do you want an account THAT badly anyway? If you are having problems now, good chance you will have problems later on, as soon as you have some money in there, your account will probably get suspended..

LOL - for every 1 person with a problem with epassporte there is 500000 without one