Called out GOOGLE for click fraud and got FULL refund!
 

I did Google AdWords campaign(s) when the clicks took off like a madman, while at the same time I could not log in to my AdWord campaign control panel.

I complained.

I had about 1:40 signup ratio on my little test before I lost access. Once i lost access my clicks went into the thousands without me being able to stop the campaign.

They sent me a link to their terms and conditions.

I told them what I did for a living and it was not acceptable for a mini refund unless they could prove I was wrong. I also told them I suspeced click fraud. I demanded FULL refund or else I would charge back everything to the cc.

I got full refund AND an apology.

About 6 hour later the story about GOOGLE clickfraud class action lawsuit emerged.

Guess my timing was right.

:2 cents:

Anyone else with similar stories?

Hello Oystein,

Thank you for your response. I'd like to thank you for your patience and
inform you that we've applied a credit in the amount of US$411.14 toward
your account.

This amount appears as an adjustment on your Billing Summary. To view this
credit, log in to your account at adwords.google.com, and click the 'My
Account' tab. You should see the correct amount listed on your Billing
Summary.

We appreciate your advertising with Google AdWords.

If you have additional questions, please visit our Help Center at
https://adwords.google.com/support to find answers to many frequently
asked questions. Or, try our Learning Center at
http://www.google.com/adwords/learningcenter/ for self-paced lessons that
cover the scope of AdWords.

We look forward to providing you with the most effective advertising
available.

Sincerely,

Melissa T.
The Google AdWords Team

***

PS. One of the answers I got...

Nice, good job. ;-)

Some more from them:

***

AdWords Support
to me
More options Mar 9

Hello Oystein,

Thank you for your reply. I see that you still would like to receive a
credit for the 23rd through the 25th of February because you were unable
to access your account during this period of time.

Please note that after further reviewing your situation, I'd be happy to
apply a one-time courtesy credit in the amount of $411.14 to your AdWords
account for the period of time you were having difficulty accessing your
AdWords account.

**

congrats on the refund..

So peeps - Dont give in! Even if the battle seems uphill with a giant like Google. If you are right, they are wrong! So dont give up.

Have a great weekend, logging off...

:thumbsup :321GFY

Dear googlle,

My buddy oystein got several hundred dollars from you guys after finding some click fraud..

Although i have only spent $50 , i feel i should be entitled to refund of $5000 because i use google lots , and must have seen alot of fraud over the years..

Sincerely Smokey.

Dear smokey ,

good luck you broke bastard.

google.

LOL!! :1orglaugh :1orglaugh :1orglaugh

DH

:1orglaugh :1orglaugh :1orglaugh

LOL

Pretty funny actually. :1orglaugh

Hopefully they will think so .. :winkwink: :1orglaugh

Grats ... Good timing too. They let this problem be for too long and they will pay the price. On the net, 95 % of the times you go for quick money, you loose in the end.

Glad you got a refund! :thumbsup