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Advice To Epassporte From A Gay Homosexual
Chris' comments are from this thread:
http://www.gofuckyourself.com/showthread.php?p=10708170 Quote:
Your company obviously has an image problem, whether it's deserved or not doesn't really matter, the image problem still exists. Coming on here and insulting those that are perpetuating that image problem probably isn't the best way to deal with it. In fact, everyone that gives a public face to your company including you, Keyser, Tassy when she was on board, etc. have all gotten so frustrated by the image problem, that they've lashed out at customers, only helping to make the image problem worse. Personally, I think it would be money well spent for your organization to hire an image consultant or bring in someone to take a fresh look at branding a better face to your corporate identity. I think such an effort would more than pay for itself. :2 cents: But then again, wtf do I know, I'm just a thexy gay homosexual. You can proceed to insult me now too. :winkwink: |
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wow was that 18k post comment directed at me because i am not happy with the card quality? lol
i think i need to talk to mr mallick |
What else can Chris do? He obviously is tryinig to help but keeps running into the same people time and time again bitching... He's offering to refund whomever is unhappy, I think that is a pretty fair offer if you feel wronged by epass.
DH |
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the comment he posted was directed at me .... because i was not happy with card quality and dont like paying 2 or 3 times a year for a new card .... I have been supporting epass for a long ass time ...well until Rand left to work fulltime at paycom.... after he left i had NO real support :-/ |
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Lets park my big fat sig here
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Insulting people that post the most on the board is going to do what for your company? Get it badmouthed by those that have the largest voice on here, that's what it's going to do. Those with high post counts are megaphones that can broadcast a very positive, or very negative, message about a company, and do so VERY loudly. Chris just used "postcount" as a way to insult people, telling them they have too much time on their hands, aren't doing anything productive, and basically just called them lazy pieces of shit in no uncertain terms. Epassporte has an image problem, it's been getting worse, and obviously no one he currently has on staff has an understanding of the dynamic that they're dealing with and working in that can fix it. They need to bring someone onboard that does. It would make a WORLD of difference for their company. :2 cents: |
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Let me ask you why you post that image in every ePassporte thread? My understanding is that you don?t want to use ePassporte why get involved then? If there were drama about your program would you want me to post funny images in the thread? ePassporte is real life and its real money we are dealing with like any other electronic payment service the scammers tries to scam the best they learned. We have rules in place to prevent fraud and to follow the law, in a perfect world it would not be necessary to block accounts for suspicious activity. 50-75% of the people having their accounts blocked it?s because they went over the $5000 limit that requires that their account is verified and it?s quickly solved and the account unblocked. In the 9 months I?ve worked for ePassporte it?s happened twice that a card holder contacted me about his/hers account being blocked and it turned out to be a mistake, twice. ePassporte is a big operation a lot of webmasters use ePassporte many more than the biggest affiliate program has affiliate and of cause there will be more complaints because of that. I follow most if not all the adult boards in one way or another and GFY is the only place where people need to make threads about how much ePassporte suck, on all the other boards posters either know they can contact CS or me, If not they make a thread asking for advice and myself or someone else gives them my contact information. I understand people going to the boards if they contacted me or support and didn?t get help but making ?drama? threads without contacting us first that I simply don?t understand. I work 5 days a week and half a day on weekends and that?s by choice I don?t want a card holder with problems having to wait until Monday morning or the next day if there is anything I can do about. I won?t leave ePassporte until Chris kicks me out ,I love my work and the people I work with, they are great if it weren?t for them I wouldn?t be able to do my job. Could many of the problems I am contacted with be solved by going thru CS? Yes. But ICQ is the preferred communication method in our industry and calling from outside US is not an option or very expensive for some card holders. I appreciate the positive comments about me but I am just doing the job Chris hired me to do and if I for some reason stopped working for ePassporte I am sure someone else would be hired to take my place. |
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lol
bashing a company makes you look cool? c'mon dude... dude.. wanna see something amazing? search gfy for epassporte... youll find.. o..10k FUCK EPASS threads. but im sure all those where started by people who "Wanted to be cool" now... search for say.. phat servers. low and behold, tons of thank you threads. i guess its cool to say phatservers is cool, just as its cool to bash epass right? NO. you find that becouse phatservers offers a great product, top notch support and dont fucking bash people who have problems. maybe you guys should hire sly lol |
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Unfortunately Epassporte hasn't done a good job getting people to vocalize positive opinions of the company. Quote:
Having a photochop contest of the "nothing to see here" image would have done WAY WAY WAY more for Epassporte than giving away stupid dog tags at a trade show. :2 cents: http://www.alleybucks.com/promo/nothingtoseehere.jpg Quote:
That speaks volumes about 2 things: 1. The great job that you're doing providing support for Epassporte customers that really need and want it. 2. That despite that, Epassporte's public image is so mucked up that no matter how good of a job you're doing, their rep keeps getting worse. And you're only human, and at times I've seen you get so frustrated by Epassporte's image problem, that you end up lashing out. That's natural, but it should be a HUGE red flag to Epassporte. Hey, our #1 support rep that everyone likes feels like he's working in a battlefield. What does that say about our company's public image? There are PLENTY of things Epassporte could do that would help to solve the VAST majority of the problems they have. Most of which wouldn't even cost them a dime. How about some of these ideas? 1. Join the Better Business Bureau and put their seal on your site. This lets people know that if they ever do have a dispute with your company, that they feel hasn't been solved, there's an independant 3rd party out there to act as a mediator to get things solved. That would help build trust. 2. Put an FAQ on your site explaining some of the most asked questions. Why does my card not have raised lettering, etc. etc. etc. These are stupid issues that cause big drama for your company, and they don't need to be. 3. Why not hook up with some of the larger sponsors and work with them to come out with co-branded promotions. You have VERY respected organizations out there that thousands of webmasters trust, and they're partially relying on your product to do payouts. Let's see a site setup listing all of the programs that offer epassporte as payouts, let's see co-branded advertising. Hell, why not pull an Intel Pentium move? Everytime you see a dell ad at the end up pops that little dobie-dobie-dobie music and that Pentium Inside logo. Tell affiliate programs you'll pay X% of their advertising costs for print ads if they include the epassporte logo in the corner of it? "Blah Blah Affiliate Program Offers Epassporte Payouts" with your logo? Do that instead of independant ads, it'll help your reputability, while at the same time continue your branding efforts. 4. There are a bunch of features people have been asking for, for a loong time that there's no reason why you can't implement them. How about being able to see ALL transactions on the account instead of that stupid last 30 days muck, etc. etc.? Those are small developmental efforts that would give you huge returns with your userbase. The list goes on and on. It's time Epassporte starts thinking out of the box, and stops doing what it's been doing, which obviously isn't at all effective. :2 cents: |
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You dodged the question, why do you post that image in every thread? I really would like to know since it would give me a better understanding of how this board works. I am who I am and when people like minusonebit goes on and on and on and on and on about the same thing, that they themselves were atleast partial responsible for I sometime post what I feel, I try to be polite and helpful but this is GFY and sometimes a polite response don't get the message across. |
Nothing will be fixed/improved until some new competitor enters the adult payment market... Once that happens, we will see monthly feature additions and other improvements, instead of "epass girl of the month" threads... but I don't really blame them for the way things are, they run a monopoly here, have everyone by the balls, and can do pretty much whatever they want and people will still continue using them...
I'm not trying to bash them here, just stating the reality of the whole situation... |
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I post the image because it's funny, plain and simple. It's good for a little chuckle. No big alterior motives, no long thought process, it's just funny. Why the fuck did an Owl become the international symbol for Orly? Who knows, who cares, it's funny and people run with it. Don't get caught up in the minutiae and look at the larger picture with a pair of fresh eyes. |
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No matter who starts a new service, no matter how feature rich it is or isn't, right now there would be a mass exodus from Epassporte to the new company. Why? Because the new company isn't Epassporte. If I were Epassporte right now, I'd be working HARD on my public image, so that it's rock solid, which would make a 3rd party think loooong and hard about making a big investment to start up a new service. And if a new service did start up, I'd have customer loyalty on my side. :2 cents: |
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I don't think the picture does any harm to epassporte's image. |
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I come from a mainstream business background, the last company that I owned was acquired by a NASDAQ traded tech firm. When I first got into adult, this board scared the living SHIT out of me. Was this the type of thing that I had to deal with to do business in the industry? I spent months just reading this board and others, before I got into posting, and building a persona for myself so that I could eventually have products marketed and branded effectively. I'm nothing in real life like I am on here, and I'm nothing on other boards like I am on here. You have to understand the nature of the environment you are working in, plain and simple. And LAWDS MERCY now I'm Teh Thexy BoyAlley! And GURL does it ever work for me!!!!!!!!!!!!!!!!!!!!!! |
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http://www.gofuckyourself.com/showthread.php?t=644328 :) Anyways its Saturday 7pm and I am out of here :) |
good advice, BoyAlley. He is not trying to be rude... just giving a good advice! I wish they would listen!
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DH |
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BoyAlley, get up to date man, this in the new official epass drama pic:
http://img165.imageshack.us/img165/7...edepasskp0.jpg :pimp |
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thanks for this thread boyalley, i think i will bump my "fuck epassporte" thread, so maybe it can be resolved... because you know, it shouldn't take 30+ days to credit me the money they took out of my bank account when creating an account with them, then delete it because of "no money loaded"....
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no, as opposed to advice from a gay heterosexual |
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Employ BoyAlley :thumbsup, this is all good advice and for free too. |
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Tell u what
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I was going along with everything you had to say, up until this. That would be a total waste of money and would make me think that these guys were without a clue. The BBB has about as much authority as the BSA. |
I like homosexual oppinion.
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Off topic. I sent u an icq. please get back to me when u have a sec. thanks :) |
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I can be a prick at times but when it comes to customer service, I'll do whatever I have to do to ensure that the customer is happy. Customer feedback is great, positive or negative, and I love it. It gives us ideas on how to improve our service so the next customer receives an even better experience. If I constantly received the same complaints from customers I would know that something really needs to change, and fast. If not, I know that not only will I have an unhappy customer but they'll most likely run to the next hosting company that WILL accommodate their needs. Another great example of why competition is good for the consumer. |
BTW... i have never had a problem with my epass.
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You seem to lack a holistic understanding of your job and the way it works. Good support reps never let the customer get thier panties in a bunch, never let the customer drive them out of thier mind and never let the customer get them to blow up and lose thier temper. You seem to be able to fool everyone around here into beliving that you are a good rep but you're not fooling me and you arent a good rep. I'd never hire you. You act like a child and seem to feel its acceptable to blame your problems on everyone around you. Your customer, the management, the company, etc. No single raindrop ever belives its responsible for the flood. I have worked support before, 60+ hours a week, six days a week for a period of three years. Never once did a customer get the best of me, when they started thier antics I simply told them to call back when they wanted to discuss the issue at hand and dropped the call. I was able to do this because I had the full support of my management and when I made a decision it was backed up. You're not gonna sit there and blame me because you say ignorant things on this board and then say I drove you to it. You are responsible for what comes out of your trap just as much as I am. |
Gay & Homosexual? Are u absolute, with no doubt, confirmed, affirmative Roger that 100% sure? :)
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I can only say,shitss happening.
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interesting thread
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FWIW, I've been Personal Bank Manager - Credit Cards Channel for Citibank NA and Credit Card Sales Manager for Deutsche Bank AG as well as Customer Support Manager for Citibank NA and also Cinemark Mexico and Argentina. This being said, I agree in a 100% with Boy Alley's post, and I don't need the mentioned experience, it's just common sense. Of course, I can see the weaknesses of Epassporte, and I understand it's not a CS problem. At least, not only. If CS tries their best but things aren't properly done at their respective areas, well, who is to blame? And what if you've some very helpful CS representative like Keyzer and other CS reps who aren't that good and/or helpful?
I think Epassporte relies on a "captive market" scheme, which makes them hire board posters instead of professional CS representatives, and allows them to provide a sub-par service since there aren't other real options. In my bank career, my teams (and I, because I started as a telemarketer) have sold more than a million CC in a single city. Diners Club, Mastercard, Mastercard Advanced and Gold, Visa Preferred and Gold. You name it. And I know that I wouldn't allow any of my people provide the same kind of service epassporte provides. Nor I would have been allowed to do it by the corporate headquartes. But we had a huge competition, which is not epassporte case. ie, I'm waiting for 2 weeks now for a card replacement, I was told I'd have to wait up to 3 weeks. When I was at Citibank, a CC replacement would be made within the same day, or in minutes if there was a hurry. I mean, the earlier the user has its card, the earlier the customer USES his/her card, the more money the bank (or in this case EPASS) makes. And I'm talking more than 10 years ago, I guess technology nowadays SHOULD allow to an even better service. Instead, I would swear they aren't even interested in having the customer uses his/her card. If I was respnosible ofr the Commercial Dept for EP, I'd be able to enhance the epass customer base in a snap, but right now I see Epass is more concerned in trying to change the existing customer base perception by pure talking (and even ATTACKS!), instead of the real changes they need to do, not to mention the lack of effort to get more customers (and I'm not even talking about HAPPY customers) other than those $1000 threads that won't help a little or the lame Aria Giovanni ad made by some guy with a photoshop copy or something. I mean, I don't perceive a professional work at all. In the best cases, just good will All the above being said, I LOVE EPASSPORTE SERVICE... WHEN IT WORKS. Sad thing is it doesn't always work. As my father said: "It takes more effort and time to make things wrong. Because once you make things the wrong way, you'll need to do it again, and again until you do them properly". Pretty smart guy. |
nice..............................................
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I respect epassporte and understand Chris Mallocks post very well. Every single person thats complaining now has a simple solution: get your money back. You are free to use epassporte and if you don't like them just stop doing it now.
Is epassporte P-E-R-F-E-C-T? Not at all but it is the only "real" and "workable" online payment solution that accepts adult (and supports it: gfy advertising, events, etc, etc,...) and for that alone they deserve a better threatment they are getting right now. Can you do it better? Start now! What's keeping you from doing it and getting filthy rich in no time.... oh wait no because your card would be free offcourse, and charging fees are redicilous. But luckily you have an army of free working frontline support officers at hand. You wouldn't need a fraud department because all they really do is randomly close accounts, so use a script for that. And maybe mom will let you use the basement for free aswell, so now worries about office place. Really start now... you'll be filthy rich in no time. In the meantime I'll keep using ePassporte. |
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How fucking retarded are some of you people? Do you go to citibank saying "its ok that i was traveling through europe and suddenly my cards didn't work.. and that i can't withdraw money and my account is frozen for no discernable reason"' do people say "hey, i know there is a big descrepency in traffic you report and what i send... and ratios plummeted by a factor of 10 over the last month to your sites with the same traffic doing well at other sites. its ok, i don't expect perfection" no. you are talking about peoples money. people EXPECT Fucking perfection. IF there isn't perfection... they expect a little fucking concern and great customer service. they expect to feel safe that their accounts won't be frozen, that their money will always be accessible, that they can get new cards like clockwork etc etc etc... they expect all the things ANY FUCKING BODY would expect from someone mananging OTHER PEOPLES MONEY. |
all the ass kissing clowns in this business make me want to puke.
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