Is the webair support outsourced?
 

Is webair outsourcing their chat support personnel to the Philippines or India or wherever?

Just wondering. Sometimes their English is pretty bad. :1orglaugh

No there not, they actually all work for mike inside the office, some of them are a lil choppy on there english though

Regardless, support is pretty good.
Cant complain.

they always fix shit....& are pretty professional

yeah support is good at webair i always get what i need from them.

ya ya ya they rockit

all in house some couple have pretty heavy accents we working with them on that due to their technical skills...if you need another tech ill make sit so just let me know...

Thanks

all in house couple have pretty heavy accents we working with them on that due to their technical skills...if you need another tech ill make it so just let me know...

Thanks

Hi, our support is all in house. We are located in NYC and have employees from many different cultures but we do not outsource. Let me know if you need anything and I will be happy to help you. :thumbsup

their support are great, and their english is better than mine, so I am happy!

When I contact the office, the names match up with the support chat handles, so it's likely they're local.

Hey, if they're tech wizards, who cares what the English is like, as long as you can understand it, right? Plus, they all go out of their way to try to help, and I'd rather have THAT than a guy who dots his I's and crosses his T's.

Sure. I'm satisfied with webair myself.
As I wrote: I was just wondering.

Yeah I'm not sure me too about the guys who answer the live support. Two time on three the tech guy dosen't seems to know what they are doing and ask another tech in the office. This is the only thing that Mike need to improove in my book. And don't get me wrong cuz I love Webair.

My 2 cents

Maybe, but I prefer that they ask someone that might know more about a specific area if they're unsure themselves. That's part of being a professional.

When I don't know something (which happens often), I usually turn to my buddy Theo the Theologian, who is knowledgeable on all things homosexual and many things trans-metaphysical.

support isn't pretty good....support is as great as it can be ! we love webair and they have earned our business time and time again !