How Can Epassporte Do A Better Job?
 

There is not a day that goes by that we don't see someone here complaining about ePassporte. Someones account got hacked and their money stolen. Customers calling the phone number for a week and it's always busy. Phone calls not getting returned or emails not getting returned. These are complaints that we see day after day after day. Seems to me that Chris Mallick would see an ongoing problem here and get it addressed but that doesn't seem to be the case. Instead of investing his money in a better security system so your money is safe or investing in more customer service people to answer the phones, return calls & emails - he's going to spend 50 million dollars and go make some movies. :Oh crap

Now personally I don't have any issues with ePassporte. The few issues that I have had were taken care of promptly and professionally by Michael O. He seems to be one of the few at ePassporte who can get things done. Michael is the best but he is only one man. ePassporte needs 30 clones of Michael and they would be good-to-go :thumbsup

So here's my question......"how can ePassporte do a better job at securing your money and connecting more with you as a customer"?

Lastly - just my opinion here but it seems to me that if ePassporte REALLY believe that they have a secure system, they would stand behind it. My bank stands behind their system...why can't ePassporte? How can the public believe in ePassporte's security system if ePassporte doesn't believe in it enough to stand behind it? I mean they should put their money where their mouth is. If someones account get's hacked and their money get's stolen, ePassporte should replace it and go after the thief themselves...to get their money back. Instead, ePassporte just tells the customer that basically...they are shit out of luck. Is that a way to stand behind your product? Is that the way to make people feel comfortable about doing business with your company?

ePassporte is a customer service driven business yet it's apparent by all the complaints here that they don't think that customer service is that important. If they did...they would be answering their phones, returning emails in a timely manner and most importantly they would stand behind their security system the way that most banks do.

Discuss*

hire more people than mike....

#1 ANSWER THE PHONE

#2 Upgrade security. I suggest an optional layer that will restrict account access by IP address. If your IP changes, you can have it updated after answering some security questions.

#3 Guarantee your client's funds are safe from theft and put your money where your mouth is.

I have never had one issue with them at all. From what I have read on here I must be lucky.

I totally agree :thumbsup

A few more Mikes, a phone line that isnt engaged 24/7 and someone that answered emails would be cool.

My suggestion here http://www.gofuckyourself.com/showthread.php?t=705983

Well, just happened to me.
Someone hacked my epass account and transfered my funds to another epassporte account.
What Epassporte did?
They sent me a message that "recipient account was terminated" and "ePassporte can not be held liable for any losses through p2p transactions"
That's all!!!

Do not keep moneys with epassporte more than you need to pay your monthly hosting bill!

that is a superb idea :thumbsup


hacked? crap, is the system that insecure??? what kind of password did you use?

I like after shock's image idea.

Being able to add an RSA securID for a low cost would be a great idea too.

PayPal is letting you add one to your account for $10.

looks like I should take out all money from my account, hmm

Yeah, too many accounts hacked in same period.

http://www.gofuckyourself.com/showthread.php?t=705498

use some common sense.

Do bank accounts also replace funds lost to phishers?

good thing. i only got a few minor issues with them but Michael O took care of it.. not big deal though but for me as a user/client i would definately want improvement in their products for majority not just for me.. if those security problems won't get resolved there are possibilities that my account or those people telling they're lucky they don't have any problems with epass would get fucked up in the near future.. epassporte is a good service for us in this biz but every services needs improvement.. im still using epassporte and still love them although im trying to atleast lessen the money/transaction through them..

Most North American bank accounts are insured. How do you think people would take it if they just said "sorry, your money is gone, here's a new password"? They'd switch to a new bank fast.

How about responding to customer service emails? That would be a start.

Agreed. They need to think about taking things to the next level. I'm sure it would help them grow their business.

epassporte is the best :)

better customer service

How about a quicker turn around on transferring money. Every electronic transfer I've ever done/gotten takes less than 24 hours but apparently it takes something like 9 business days for them WTF! Plus they charge a fee to get your $.

Better customer service, even if they have to outsource. I will do the work for 1.5% of all transactions. :)

Isn't this really the truth? A little bit of common sense goes a long way.

You have to ask yourself this....how long would Chris Mallick do business with a company that couldn't protect the money in his account or reimburse it if his account got hacked and his money stolen? How many unsuccessful phone calls would he make to this company before he got pissed and took out all his money and shut down the account? How many unanswered emails would he send before he decided to move on? I have to believe that Chris would not stand for the kind of service (or lack of service) that he's asking you to accept. Just my :2 cents:

Seems like I read something a while back about the feds freezing the assets of a company (similar to epassporte) that was doing a lot of transactions with gamblers. I just did a google search and found a lot of information regarding gambling sites and ePassporte. Is it possible that the feds could come after ePassporte for allowing transactions between US peeps and gambling sites? Is your money at risk if the feds come in and freeze their assets? Can someone educate me on why this is not possible?

sounds like other things like this paypal, epassporte etc dont keep money in them or as little as possible its not a bank.I keep about 10 dollars in my paypal account at most.

I love epassporte but right now going on many days waiting for a reply to my simple email (sent it through their own internal email system too!)...that is just terrible support :disgust

From what i see their biggest problem is always the phone/email support (aside from Michael O.) I guess the monkeys don't get fed often enough around epass support offices :2 cents:

By kissing my ass....I Hate Everyone!

This seems to be falling on deaf ears sadly

Over 100 affiliates of PornoPushers use epassporte.. Never had a problem yet..

That sounds great, but the problem is that some wise guy will then send money to his buddy who will withdraw it with an atm card, and then will claim the money was stolen...

Banks can offer guarantees because they deal with real people, real paper trails, real police reports, etc...same can't be said about epassporte...

they do need more ppl...

ePassporte is a lost cause. They have no interest in fixing the problems, just like PayPal. At least PayPal puts on a good show. They send you mindless little form letters and crap when you write to them. Paypal will give you the reason why they terminated your account, even if it is the dumbest reason in the world and they'll pretend to consider your request to reopen the account. Chris and his gang don't even fucking respond when they are done with you and they refused to provide any real reason (other than I had violated an unspecified policy in an unspecified manner) for closing my account just a couple of months after I opened it.

As long as they are making money, why would they care? Simple. They don't. As long as the big boys continue to use ePassporte to hide their spam earnings or whatever other illegal things people use that service for, it will continue to exist like a bad joke.

If they run their studio like they run ePassporte, it should be madly successful at the expense of its customers. Hopefully its customers will have the balls to sue it out of business, since the ePassporrte customer base seems to be perfectly happy being ripped off. Oh well, we do have alot of morons in this industry, so it shouldn't come as a huge shock.

And as far as I am concerned, thats all ePassporte and Chris are: a bad fucking joke.

how can it be better?

here's an unpopular idea.
Thry should only do business with people who can prove they're in business.

They could start by actually READING my messages BEFORE they sent an answer back..


A few weeks ago I have asked them 4 times if they do wire transfers to non usa countries. 4 times i got the answer that i can use my visa card to get money through atm.(duh,read the f****** question)

Let me say this:

99% of the time when you see "my epassporte account was hacked" it will be from someone who was (a) using the same password for everything in life, including chat boards and such or, (b) was a victim of keylogging / spyware, or (c) logged into their epass account on a shared computer, on an unsercured wireless line, or at an internet cafe.

Simple hints: Your epass password shouldn't be the same as any of the passwords you are using when you sign up to programs. If your card was issues through a program and your password matches, change your epass password.

There are things that epass can do to improve their customer service, add more people to answer phones, etc, but the phone lines wouldn't be so busy if people weren't so business getting "hacked" by their own errors.

My bank requires me to enter my card number, a pin number and a password.

My epassporte requires me to enter my username and password.

I would suggest a third field to enter the account. Like ccbill does (account number, username, password).

Did you read zacboy's post earlier about being hacked after he'd used a password such as 'asd82l21' that was only used for ePass?