Website Hosts...how long should support...
 

response times take?

Anywhere from 5 mins to 1 hour -- of course provided this is for non-emergency issues.

If its an emergency - preferably you'd want a live way to contact the host so they're aware of the problem immediately.

How bout 6+ hours. Is that acceptable?

After getting used to phatservers response times (usually less than 10 minutes) I would be pretty disappointed by 6 hours.

Within an hour I would find OK.

www.splitinfinity.com get me sorted very quickly whenever I need to put in a ticket...:thumbsup