I Need Urgent Help... Epassporte Rep, Please Click Here
 

Hi, i tried to withdraw some money from East West Bank's ATM here in the philippines (http://www.eastwestbanker.com/)... Now my transaction with their machine was REJECTED, then i checked my account online and my online statement shows that the money i withdrew was not rejected, it showed the money i withdrew was successful and i didn't get any money.... i called the East West Bank and they said that the problem was on your side, they double checked if the transaction was rejected and there's no mistake about it...

could you please check this problem ASAP? it's quite a big amount of money and my wife will give birth to our 2nd baby anytime soon, and i'll need that money to pay for some hospital bills..

Please check this ASAP

bump this is pretty urgent

did you contact them through their customer service email and numbers or is this the first place you came to?

this is gfy not epasssupport.com

if you have ICQ try getting a hold of Michael O at 95-431-302 Dont think he will be online right now due to time differences but he can usually get things sorted out fairly quick

yes i did but i know that email replies can take so much time... a friend of mine told me that there's an Epssporte Representative here in GFY... and i was hoping for a faster support here, if he sees this thread

That is your best best. Or try his email michael.olsen AT epassporte dot com


Sucks when this stuff happens. Hopefully Michael can sort it for you.

I sent him a link to this thread.. sure he will be on it in the morning :thumbsup

oh my god... thank you very much for this info rage... :)

thanks too ozman :)

sadly that stuff normally lies with cardservices .. did u hold the rejected receipt?

The machine didn't print anything for the transaction was rejected.... Thats how it is here in philippines

Please email me at michael.olsen@ epassporte.com and I will send you a form you need to fill out and send back.
Unfortunately it can take up to 45 days for the money to be returned to your account.

That happens, it's happened to me before with Epassporte, as well as with cards from major banks.

You will need to fill out a claim form with as much information as you can and Michael can help get you that form. He was able to get it all moved through their system pretty quickly. It took about 7 business days and I had my money back again. This time can vary to over a month though I believe.

Interestingly enough it took longer for my bank to credit the same kind of mistake than it took Epassporte.

.....dam Michel provides better customer service through GFY threads than his entire team through the epassporte site.........

thanks mr.olsen... i have sent you an email