Attn GFY may I have your attention please.
 

As of late I have been reading a lot that some people think Splitinfinity is disappearing into the night and I would like to let everyone know that this is not the truth. :error

Here is a letter from our CEO posted a couple months back. I hope this fixes all confusion. If you have any questions please feel free to contact me on aim, icq or directly to my cell phone. All info is listed in my sig.

" Good morning all!

My legal name is Norman Joseph Jester III.
Everyone calls me "Chris" because I changed my
name from Norman to Chris when I was like 9 years old
because I lived with my Father and Grandfather of the same
name and it annoyed the hell out of me.

Anyhow, regarding this thread....

First of all, I am happy to inform everyone that SplitInfinity is not
closing down or going buh-bye.... instead, we are simply re-structuring
the way things work in our company internally for the better.

Our parent company is Suavemente, INC. we also own Suavemente S.A. de C.V. in Mexico where we provide microwave services all the way down
to Ensenada.

Its basically like this: Having two names doesn't benefit us much.
We will still keep the domain and recognition we have always had
but we will gradually fade into using Suavemente, INC. instead
to further unify our corporations and avoid confusion.

We have built a new data center as well, its very nice. The building we
are in has a lot of history behind it as well being that it use to be run by
Steve Cohen many moons ago."

Hate to see you go.




j/k

Well if your paying for dinner and a strip club, I might want to join also :)

Yes we are paying for dinner, anywhere you want to get in San Diego, and we will have at least 5 girls dancing with you at all times :thumbsup

Dude...
I been trying to get ahold of anyone over there for days now. Actually about a week.
The whole other company what ever it is totally sucks balls, no phone support, no chat support, no live support...
Your service is great over the last few years however as of over 2 weeks ago its gone down hill 100%. I am not able to loggin via FTp, Check my email and you are not even billing me at this point and over the weekend my site went down all together.

That spumante cum guzzling website for tech support is why Hosting companies eat shit and die.

If you can plz hit me up.

Thats it Suevamental or what ever ya guys got goin on has got to fucking go.

Seriously the live support shit does not work, the chat support shit does not work nothing works on that site.

Didn't you invent live support? :)

Not the kind of live support that piece of shit chat form java clusterfuck on that site.

AlienQ,

You have not tried ONCE SENDING IN A TICKET, YOU HAVE NOT CALLED OUR SUPPORT LINE. You want to explain to me why everyone else is getting through but you? I am on ICQ and AIM Right now and have not got one msg from you.

If you want to attack our company at least do it with facts. You have just been mad since I told you to STFU about your politic threads.

TECH SUPPORT 24/7/365 Phone Line 866-682-9275

Our ticketing system http://support.suavemente.net

Our AIM and ICQ accounts are there for those who wish to contacts us but we do not offer 24/7/365 support on AIM or ICQ.

I have tried to send in a ticket. The passwords do not work. I ICQ'd one of you guys the other day no response infact I think it was you. There is no Phone number to call outside the User pass section. There is no phone number on that page you linked.

No don't expect a message from me...
I am not attacking your company I am merely saying your support system sucks dick.
It has sucked so much dick it's just not worth going through the hoops. The fuck man you guys do not even bill me! Did you lose my account info? You know who I am. You know where I am on ICQ.

My Email is not working, The Website is not working, The FTP is not working, and you didnt know? Surely you guys knew, ya decided to arbitrarily turn everything off without even contacting me. What about the ICQ I sent you? Yeah I did think Splitinfinity fell off the face of the planet. I did not hear from you.

Politics and business are two different things to me. This has nothing to do with what you believe politically. This is business. You want to sell your services to people yet you guys have put up a cement wall for support that does not work, seized my websites operation and ICQ appearently does not work either for you guys.

I am not gonna have you feed people a load of shit based on what I have experienced.

:1orglaugh:1orglaugh

So when are you changing your nick to Suavemente_Joel or simply Suave_Joel? :upsidedow

You can always be Rico_Suave_Joel... :winkwink:

http://mlah.redpin.com/images/blog/041128C.jpg

http://www.tavia-spizer.com/blog_pic...a%20Spizer.jpg

ADG

All this is not even a big fucking deal its a lame little virtual account for like $9.95 a month or something.
I have hosted with Split for almost 2 years now? I am not sure, its not even a big deal, but just the the same the support system does not work dude. I do not even have a user and password for the ticket system or any clue about what it should be.

It does not recognise [email protected], nor the password, nor did the system offer to send me the password. I am not expert on Hosting or even customer support but I do think a phone line should be available on that page you linked above.
I went to that page yesterday the day before and today. I clicked the live chat system and it hangs up on me boots me out of the room.
All those links on there? I dunno... I click and says sorry you must be logged the fuck in...

Sorry man, I think you guys can do better than hide behind antiquated automated processes that is appearently unreliable. I known you for a couple years Joel why did ya guys just turn everything off without even contacting me? Why didnt ya respond to my ICQ message? Whats so fucking hard about putting a business support phone number right on that page or ICQ contacts or just about anything but a broken java chat system with links that require a person to loggin?

Alienq,

Have you tried calling the support number I left on the thread? No you have not. Have you tried calling the same number that is listed on our website? No you have not.

Have you tried registering a new user for the ticket system? I doubt it.

Fact is our support does not suck, we have customer's sending in tickets all the time and giving us phone calls.

Nothing in our support has changed from the name change Splitinfinity to Suavemente. It is the same staff + 3.

Still been on ICQ and AIM all night still no msg :thumbsup

I like Rico_Suave_Joel,

I think I might just request that :1orglaugh

What hoops do you need to go through? Our phone number is clearly listed on our website I do not understand what the issue is. Fact is you do not want to try anything other then ICQ and like I said no where did I tell you we offer 24/7/365 ICQ/AIM support.

I want a percentage of your post count if you do... :winkwink:

ADG

Sounds good :thumbsup

AlienQ, owned again.

http://farm1.static.flickr.com/54/12...6d2994.jpg?v=0

:1orglaugh That is classic

AlienQ has downsyndrome

Be nice :P

Just for fun I called the number Joel posted in the thread... weird announcing voice, is that synthesized? Anyway, estimated hold time was 8 mins. I don't know whether that's good, or bad.

I thought they used to be a really good hosting provider

:thumbsup :thumbsup :thumbsup

So this is actually a good thing?

that's actually bad? :Oh crap

whoa. I took that pic. That is my brother.

this is me moments later:
http://prehensile.com/images/johnpenis.jpg

I dont trust companies that get bad rep on gfy ,,,

Good - live phone support appears to be working just fine, not as AlienQ claims.

Not so good (?) - 8 mins might seem a lifetime if your site is down. There's another host on this board where people say it's common to be talking to a live tech after 2 rings. Again, this may not be a biggie for some.

Joel. Did you guys move into the ING building?? Thats the one Cohen used to run right??

It reminds me of the famous Slim Pickens photo from Dr. Strangelove:

http://www.pacificviews.org/weblog/a...ve_pickens.jpg

ADG

LOL How you doing rowan?

Our synthesized system always says 8 minute hold time because that would be worst case hold time's.

Most hold times are between 1 and 3 minutes.

ING building? I am not sure about the name on the building or what not but would you like to come down sometime this week and check the place out?

It would be a bit of a drive. I moved to Cancun. :)

Is it the black building or the other one not far from Sams?

What an elite and super professional post.