epassporte - Account block notification - while documents sent before deadline..
 

Sent my documents before the deadline

On the "upload documents" page i can see the folowing:
----
No documents are requested at this time.

Document status - Reviewed: Not yet reviewed
----

But i got my account blocked just about 30min ago, and got this long e-mail below:

Anyone got the same?

========================================
Subject: Account block notification


Dear Asshole,

ePassporte closely monitors your Account to ensure your funds are protected from fraudulent use. We previously notified you that as a security measure and for your protection we requested you provide us with certain verification documents:

To date, we have not received this information from you. As a result, the spending limits on your ePassporte Account have been set to zero. You will still be able to receive funds into your ePassporte Account, however you will not be able to spend your balance. Please send the documents requested in order to return your Account to normal status.

Please upload these verification documents by logging into your ePassporte Account and clicking on the "Upload Documents" link located on the left side navigation bar. From there, you will be given instructions for uploading the requested documents.

Alternatively, you may submit these documents via e-mail to [email protected] or via facsimile to (310) 564-1751. We prefer that you scan and upload your documents through our website, as this method works best. Please ensure your scanned documents can be viewed/ read clearly before submission, as incomplete or unclear documents will not be considered for review.

If you have any further questions and for additional assistance, please contact us by sending us a message through your ePassporte Message Center or by using any of the information listed below:

Email: [email protected]
Facsimile: (310) 564-1751
International and US: (310) 301-2001

Thank you,

ePassporte Account Holder Services

=================

Hit up MichaelO on icq - he is always helpful :)

yeah
 

Michael aka Keyser .. amazing person, but he is not online now :(

They started a letter addressing you as Dear Asshole??

:p
 

Sure not :)
Just replaced my account number with something more honest.

Mine was approved within 24 hours. You probably won't have to wait long.

:1orglaugh

It's funny how they say that they want to protect you, so they close your account and freeze your funds :error

:1orglaugh:1orglaugh:1orglaugh

i sent the docs at 10 May , they reviewed the docs , the request form didint dissapeared , i emailed Cs , they replyed told me docs are alredy received and reviewed , and today account bloqued too , fone dont work still mantenaince , michael offline , e emailed but usualy take some time and i want to get my money on ATM ....

Update:

Dear Account Holder,

Thank you for your Email.

In regards to your concern, please be advised that for the security
purposes, our systems have blocked your account. So you need to verify
your account to reactive it. Please be advised that we have received the
requested documents and they are in review process, so it will take 7-10
business days to activate your account.

Hope this has answered your concern, if you have have any further
concerns, please do not hesitate to contact Customer Services at the
information given below.


Best Regards,

Abdulgazi Whateverzi

I had a similar problem, contacted Michael and he solved it in minutes. I really can't understand how Michael still can't deal with being the only decent person on epassporte, guess any company would love to hire him for more money and less stress than dealing with epassporte's incompetence :2 cents:

They are protecting you from spending all your monies, for some people it's a good thing :1orglaugh

Don't wait until the deadline... On that same page their should be a list of documents and notations showing which ones were received and which ones were reviewed.

Anyone having problems with their account please email me at [email protected] with your UserID

send them an email and attach your docs to it. That's what I had to do, and it worked out OK for me.

I just sent you an email. When I spoke to epassporte on the phone on Monday, they assured me that I had everything I needed to keep my account open, but today it is locked. No good.

Michael helped me out with my verification process too. Good guy

Same for me. All documents sent and REVIEWED, but got my account blocked... sucks!!

I was just in the process of setting up an account, now am not going to bother after reading countless hassle threads.

I'd rather spend an hour in the bank each month with an untrained dipshit trying to put US$ cheques into my Australian $ account, than dealing with this bs.

same shit here,jesus

From what I've heard, you're going to get a lot of emails about this.

Can you point me in the direction your heard it so I can assist them?

Thanks for sorting my account out Michael O:)

Michael to the rescue...........again

Michael just sorted my problem out very quickly. Thanks again! :)

Better them then the IRS toots.
:2 cents: