I Cannot Connect To The Net
 

I cannot connect to the net with IE or Firefox using my laptop. However, google talk and msn messenger do work. Seriously WTF? Can anybody help?:helpme:helpme

You could try a system restore to the last working setting.

Probably a good start.

okay first the excel thing, now this. Dude just unplug the fucking thing and go outside for a minute. just trust me.

format c:

It is just a fucked up day!!

So I decided to call my ISP and ask for help:
Here is the transcript between myself and the www.videotron.com asshole:


('urbanpimp') is connected:
Welcome to Vidéotron's online help tool.
urbanpimp: Cannot connect firefox and internet explorer.. however google talk and msn

messg

Videotron: An agent will be with you shortly. Thank you for your patience.
('Bryan') is connected:
urbanpimp: Cannot connect firefox and internet explorer..
urbanpimp: but messenger and google talk can work
Bryan: Welcome to Videotron online technical support.
Bryan: For security reasons, I need to ask you your date of birth and you mother's

maiden name.
urbanpimp: i have this problem with videotron and sympatico... so the problem is not

your network (i am using it now on this computer) but perhaps with my laptop
urbanpimp: xxx xxx xxx
urbanpimp: xxxxxxxxxx
Bryan: As you said, the problem does not seem to be from our network, but directly on

your computer. If you need help with your computer, we suggest you contact a

specialized computer technician.
urbanpimp: a little insight from you would be very appreciated
Bryan: We do not offer support on your computer. Our responsability is on the modem

itself, which you being on this chat session proves that it is working
urbanpimp: i am aware of your responsability
urbanpimp: but,
urbanpimp: 2 minutes to help a client would be quite appreciated
Bryan: We do not offer support on your computer. You are our client for internet, we

can then help you on the internet connection.
urbanpimp: just assume that this was a phone call and i did not have web access
Bryan: You would have the exact same answer by phone
urbanpimp: well, the internet connection is NOT working on my laptop
Bryan: The internet is working fine one the modem, the problem would be with the

computer itself
Bryan: Plus, you mention that on your laptop, Google talk is working, therefore,

internet connection is active on it
urbanpimp: let me speak to your supervisor
Bryan: There is no possibility to speak to a supervisor by chat session and a

supervisor will not take this case by phone, since we can not help you for a problem

on your computer.
urbanpimp: let's rephrase the problem
urbanpimp: i have NO INTERNET access to any websites
urbanpimp: and i am on videotron
urbanpimp: and your responsability is to kmake it work
Bryan: But the internet access is working since you mentioned that MSN and Google

talk are working, therefore, internet is working, therefore, my responsability ends

there
urbanpimp: sometimes people and companies have to stretch the definition of

responsibility to help their clients
urbanpimp: just tell me how to fix it
Bryan: We do not sell computers, we do not offer browsers nor sell them, therefore,

we do not offer support on your computers. Now do you have any other questions?
urbanpimp: an act of kindness never hurt anyone
Bryan: If you do not have any other questions regarding our product or services, I

will have to end this chat session.
urbanpimp: i will be forwarding this conversation to your speriors
urbanpimp: superiors
Bryan: I see no problems there, they will be able to confirm to you that I was right
urbanpimp: and that you could not take 5 minutes to help resolve a problem
urbanpimp: what would it hurt you'
urbanpimp: ????/
urbanpimp: but i understand... you only do your jpb and never help anyone
urbanpimp: pretend that i did not tell you about messenger working
Bryan: Like I said above, we do not offer support on your software. If you do not

have any other questions regarding the products or services of videotron, I wish you

a good day

try flushing your browser cache... then flushing your DNS ... from CMD >>> ipconfig /flushdns

then flush Bryan! :)

I fail to see the issue. Would you call Exxon if you had a flat tire on your car? Or would you prefer higher rates so your ISP can help everyone that has any type of problem, whether it is Internet related or not?

You have a valid point. However, had I not mentioned that messenger services worked they would have helped me out. Furthermore, this was an online chat and in the time the fellow spent with me he could have helped me out. They have no obligation to help, but, a little help would have been appreciated. There are companies out there that go above and beyond. Nothing wrong with that. To bad videotron is not one of those companies.

Thanks, but it did not work.

Yes, your ISP may be able to help you determine if the problem was modem or router related, but you had already proven that is was neither.

Why didn't you ask him to come over and mow the lawn when he got off work?

The time he spent arguing with me was time he could have helped me. It is probably a 5 minute solution. Nothing wrong with stepping off the reservation to help a client.
I am sure that in this competitive economy, you would spend 5 or 10 minutes to try to help one of your clients if the problem was peripherally related.

First things first...

Reboot.

If that doesn't work, turn off your pc again, reset your cable/dsl modem (if you have one), then reset your router (if you have one) and then boot once more.

If that doesn't work then open up a command prompt with "cmd"

ping yahoo.com to see if you get a reply...

If you do get a reply your dns is okay

If not, it's your ISP's fault. Call and complain and/or change your DNS to OpenDNS' servers.

208.67.222.222
208.67.220.220

That is because I am an owner, not some help desk employee. Big difference.

And it really did not seem like he was arguing with you. He was simply telling you it was out of his league, he had other customers with real problems to assist. If anyone was arguing, it would seem to be you. :2 cents: