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Hey All

I usually don't put my self out there and recommend companies but I have been blown away with this one. We are starting a new program, so we need software, content, design and so on. I want to talk about software and design, there are 2 big providers out there for software, that is Toomuchmedia (NATS) & Mansionproductions.com (MPA3 & MAS) so I contacted both companies and here is what I got:

Toomuchmedia: took them 3 days to get back to me, then they set me up with a test version for NATS, kind of a cold atmosphere pretty much like with any other company.

MansionProductions.com : Got the owner on my Skype right away, set me with a test account and I was ready to play with the both and decide which is best for me.

As someone new in the biz not very sure what i need and both software's looked similar I decided to go where the the communication was warm and very helping, i went with Mansion productions, I bought MAS (Content Management System), MPA3 (Members & Webmaster Management System) and a design for my affiliate program, got a nice discount and work has started.

MAS > I got a personal account manager (Ross), I had a ton of questions getting use to how things work. I was worried that the system will not allow me to do everything I wanted to do but I was wrong, MAS although encrypted with Zen allows you do to just about anything, and Ross helped me with all the questions and problems I had. So I managed to get exactly what i wanted. Great software.

MPA3 > Again got a Personal programmer to work with me after the install, asking another 100 questions were answered right away and again I was able to get what I wanted, the software can be customized to do just about anything but make you a cup of coffee.

Design > I started with the Affiliate Site that turned out amazing, (I am very picky) and continued with another 2 sites (other designers from Mansion) in my program, great communication (ICQ & Mail) fast response, daily updates, professional design, what else can you wish for?

I have worked with 5-6 different people in the company so far and each and every one of them was super professional, friendly and kind.

I recommend this company to anyone in need of Software or Design.

Good work Mansion Productions!!! I am your customer for life.

mansionproductions.com

I live with both worlds; I love Ross and Oystein, but Boris, Fred, Dave, and the support guys also take care of business.

I will say one thing: Mansion has absolutely no documentation to speak of. Every time I have a question, it becomes an email. Come on, guys, setup a Wiki or something; the support site is a joke!

Rudi,

Thank you so much for all your kind words there! Please know that getting feedback like this really means a lot to us and our team members. Oystein and me are so lucky to have such great guys and girls working for us!

You Rudi have also been a pleasure to work with, and its nice when you get customers that know what they want!

We are looking forward to having you as a customer for many many years to come!

Thanks for the love Shawn. I will hit you up on Monday and go over all the places we have documentation. I have a feeling you are looking in the wrong places. :)

That's probably it. If I don't have docs, I know Ross will give me a clear, concise, and useful email specifically addressing my inquiry within hours. I'd like to see it make it into the support system eventually, though. It's sparse.

I only wish you guys sold insurance. :thumbsup

:1orglaugh on the insurance. How nice would it be with sparse text there! :1orglaugh

Now, to the more serious point of more information in the MAS (specifically) manual we are working on something much better than just a plain manual. I think you will like what is soon to come out - very interactive manual directly from the admin panel. :thumbsup

nice .... thanks

nice .... thanks

Thanks for the Kind words Garry, Mansion Productions well deserves it.

Rudi