MojoHost: do they have ICQ suppport?
 

I will only host at places with 24/7 ICQ support.

Anyone knoa if MojoHost have it?

isprime has icq support. unparalleled service.

mojo have ICQ support.. why dont u hit up Brad for all the details

mojohost and isprime both seem to have 24/7 icq support.

Yeah, I've icq'd mojohost support and was helped immediately. :thumbsup

Everyone @ MojoHost has an own ICQ and usually they help you even if they are not at work. If you host with them and you log in to the client area you'll see all the ICQs immediately.

What's ICQ? :)

Just kidding... yes, we have 24 hour ICQ support which when coupled with our phone and ticket system plus also publishing direct numbers for the support staff and owners means that we are always available. At times when staff is at the datacenter they may not be logged in but Emergency tickets page all support and going direct to phone is always viable as well.

You can see status here: http://www.mojohost.com/login.html

If you have more questions please feel free to contact me!

Sincerely,

Brad Mitchell

yeah I will :thumbsup

When you log into the support area on mojo you'll see the ICQ of who ever is online to help you. Mojo rocks.

http://www.freeimagehosting.net/uploads/adf0d07604.jpg


Been trying to contact you for days, no luck :Oh crap




Anyway, who's got ISprime sales ICQ?

LMAO...classic:1orglaugh:1orglaugh

Could also be that invisible status doesn't show up as "Online". I've never had a problem getting anyone from Mojohost on ICQ. Could also be lack of response from the ICQ server that module is accessing (timeouts, etc.). Either way, they're always reachable. :)

They have their cellphones posted as well, I have never had to wait to get in contact with mojohost. I usually get in touch with them within 10 minutes, whether it be by phone or icq or email.

icq: 38725758

mojohost is great over ICQ and responding to tickets.

Dats what yous get when you got 4 techs runnin da show :helpme :helpme :helpme

All the techs don't work the same hours.

That is hysterical :1orglaugh

guess a few more shifts and live chat service would be helpful :2 cents:

too funny

question....whats if 2 of dem gets da flu? or better yet whats if like 1 of dem gets da flu and passes it on to the other 3? no support beings??

could happen indeed

Would be even worse if one got aids... :2 cents:

mojohost was always super fast and helpful for me icq or ticket system! :thumbsup

i never needed ICQ, tickets were resolved instantly

Can't go wrong w/ Mojohost!

True.

True.

They are answering ICQ/tickets/phone from home as well. Happened to me more than one time.
And they are resistant to flu and such minor things, man, They Are MojoHost!!! :pimp

True.

True, high priority tickets are resolved lightning fast!

Absolutely true. :2 cents:

Well i have been with them for over a year now. Started out with 6 servers and now at 10. You could offer me hosting at half the price and i still would not leave. Thier is always someone thier period. I have had 1 major issue where i put in a "emergency" 1 ticket it was 2am on a sunday and that ticket was answered within 2 minutes. All the techs have thier cell phone numbers posted brad has his number posted. they will answer 24 hours a day 7 days aweek what more can you ask for? You can go with ISPrime or anyone else but i assure you, once you go to mojohost your no longer simpley a customer but your family.

LOL that screen shot is classic! I bet it was a rare time there wasn't anyone on.

put on priority 1 ticket and they`ll contact your icq in a min or two, even when they`re not listed as online.

Hello everyone,

It is certainly my loss for not being on ICQ to field your request. I have been available by phone and email but today is my first time on ICQ since leaving for the Atlanta Forum on Thursday morning.

We are known for quality support. I understand that appearance to outsiders could be confusing if one was simply referring to the ICQ status summary. As a tool, the status summary is not always accurate. Furthermore, that not having visibility isn't at all an indication of who is working and who is not. It could be because someone is at the datacenter, on a break or simply because they are focusing on specific task(s) and not logged in or because they are logged in as invisible.

What has counted to myself and our clients is that we are staffed and taking care of business. Whether it is by phone, ICQ, ticket system or email the emphasis is always on properly organizing support requests. Publishing cell phone numbers when anyone can call 888-345-MOJO and simply press "1" for support is simply demonstrates our further commitment to client satisfaction.

I will say that it is an organizational goal to have support show on ICQ more often than they do currently. Fundamentally, the lack of presence has been unimportant because there is no such thing as a client needing to reach us and not being able to. To us, 24/7 ICQ support is defined as your ability to chat with us on ICQ anytime day or night if requested and as a client you have a means to do this, our ticket system for those rare instances when we're not showing as online. To draw an analogy, just because we have 24/7 phone support doesn't mean we would staff a party line waiting for clients to show up. Rather, it is many times more efficient to be working on something else while waiting for the phone to ring.

Many smaller hosts are happy to do any amount of support over icq with no paper trail or history of discussion. With many employees spread across multiple shifts and clients with very high expectations, we find it important to have structure for increased accountability.

There are plenty of hosts with empty live chat rooms. There are plenty of hosts who outsource support and don't have true employees. There are plenty of hosts representing as if they always have someone on when in fact they don't and sometimes it's the mobile device of the owner or someone that is logged in but sleeping. Most of you have been at those companies, they are the ones with deaf ears or incompetent techs that had you in search of a new provider at one point or another. If I was staffing with outsourced labor at 1/5 the cost then we wouldn't have the reputation we do for quality.

Just as techs aren't sitting "waiting" for support requests so to speak, neither am I for sales. Being completely honest, I always have a waiting list of people in pre-sales. Much better to have this than the "pump and dump" over-promise and under-deliver that is far too common, I think.

We give 110% to our clients, we always win on quality! Thank you for the opportunity to share our position on ICQ support and sales.

Sincerely,

Brad

Even if someone is not live on ICQ on Mojohost, which is rare from my experience, they are always super fast to respond to tickets. ISPrime in their defense is very good too, but I like the Mojo just a little bit better because of the tracking / database management / whatever else you want. All very fast, reliable, and talented support staff!