How do you handle "asshole" and "trouble" customers?
 

Customers who buy and CB, then try (sometimes get through) to buy again... customers who drain your customer service because they are crazy etc.

How do you handle them? Do you blow them off, tell them off, deal with them in a kind and courteous manner?

Send a bill to their home address and make it not so discreet.

Yea I am very tempted to do something like this for a recent guy.

Good one :thumbsup

That would sure fix their ass :winkwink:

I deal with all my customers in as kind an courteous a manner as I can. Luckily I do 99% of my communications via email, so I can scream at them while I'm typing "have a great day!"

I give them the benefit of the doubt and then if they cross the line I cut them loose for good.

Usually I try to be as polite as possible. Once though, I had a guy in his late 70s who'd been a problem for years - he'd recently upgraded from WebTV to a PC, and insisted that he couldn't stream videos on my VOD system because my entire system was broken. I made several offers to help him troubleshoot his computer and figure out the problem - and he not only cursed me out because obviously my system was broken and I had no idea what I was doing - but then went on messageboards to do the same. He became a laughingstock on the messageboards, and I sent him an email thanking him for his past business, and instructing him NEVER to do business with me again - telling him that any attempts to join any of my sites would be refused and any DVD orders through the mail (because he refused to order online) would be returned unopened. Haven't heard from him since :)

I worked Member support several years for NA and I was always friendly and courteous. There might have been a couple of times where it was hard to be nice but I had to bite my tongue and stop my fingers from typing something sarcastic.

You're a better person than I am that's for sure.

we had one guy, who we block him from calling us. We would block every number he would call us from untill he stoped.

be nice/professional, deal with it as a cost of doing business, and worry about the important stuff.

you can get unnecessarily stressed out if you dwell on stuff you cant really change much, some constant % will always be that way, hopefully its small

That is the funniest thing I've ever heard, omg.... and HI Mike!

When I get a bounced check, charge back or issues a refund....

I will write to CCB/Verotel instructing them to block this person's name, credit card, and IP from ever signing up again.

Which I also CC to the customer.

A few over the years have wrote me to complain, or plead their case. I refer them back to the original e-mail sent at the time of transaction, and hope they enjoyed their credit.

we have a guy that we are almost about to get a restraining order against at the moment.

I had a guy threaten a bunch of crap on the phone. I called the OC Sheriff and they came out and made a report. Then I got a call from the guys local PD in New York saying the DA wants to go after the guy. Apparently he hires plummers etc to come and fix his stuff then pulls out a shotgun and tells them to GTFO when they are done because he doesn't want to pay them. So they said "enough is enough, will you come out to NY and testify?"

I can tell you one thing... it really makes you appreciate the good ones and those that say "thanks". Some people... you just scratch your head wondering where they grew up.

I don't trust you to judge "trouble" customers. You are one of the most ignorant pieces of shit I've ever seen in my life. The fact that you are anywhere near customers is hilariously pathetic.

You've never "seen" me. So you're not really a good judge of that. I think that is hilariously pathetic.

Agreed. :thumbsup

I posted a cute pic of you, check it out in my new thread.

I did check it out. It is so sad that you would post pictures of your mother on here.

You're clever, that's why I like you. I'm after you for your brains - obviously.

I am more clever at than you are. You do the same shit over and over again. You need to update your skills.

We have customer service and fraud departments that handle that. So luckily, I don't handle any of it :)

http://i34.tinypic.com/2hd5e39.jpg

Eat his liver with some farver beans and a nice chianti!

seriously: i will do everything to get them satisfied, because these assholes can damage your business for live.. not only surfers or customers, the worst people i get this shit with is fellow webmasters. Some will do anything to hurt anyones biz and they arent shy of spreading lies. But that aside.

Try to keep them satisfied, make sure to safe your chatlogs. Thats my oponion ;)

sphhh sphhh sphhh sphhh sphhh sphhh sphhh

on the envelope to their house

Joe Black <--name
Attn: GUY WITH A SMALL DICK.
ADDRESS INFO

:1orglaugh:1orglaugh:1orglaugh

I deal with them in a courteous manner a couple times, then if they don't change their attitude I tell them to fuckof

Hrhr :) good call.

Remind me to my father who is polite over phone and when he hangs he start to curse to stars.

I usually refuse to do future work for them. If they're no good for the payment, I refuse to support any product I've made for them and tell everyone else in the industry who do tasks similar to myself to avoid working with them.

CB customers just get banned for life at the gateway level. Customer service, if they get to be more 'chatty' or problematic, are given the polite information that their issue has been dealt with, and they may utilize the full access of that which they paid for. If they get too creepy, or try to come on to any females who may be in CS, first they're politely asked to allow the service rep to return to their task, and worst case, a restraining order is threatened.

Thanks...and welcome back, Nicole!!! :wetkiss

a roll of duck tape a couple meters of rope a tube of lube and a large pineapple