Verotel going the way of IBill ?
 

Hey Everyone,

Just saw this in Verotel's control center regarding DDEU payments:

'Dear Customer,

Please note that you may see some additional credits to your account in your invoice. This is due to a complete reconciliation of our DDEU transactions which indicated that a number of transactions which were paid out to you in previous invoices were in fact not collected or reversed by our banks and processing partners. These transactions were subsequently never settled and not paid to Verotel. We have cancelled any users associated with these credits and appreciate your understanding in this reconciliation process.

Verotel Management '

Luckily I don't process much through Verotel anymore, but it has cost me some money.

Is this legal ?

Ian

Sounds like more fear baiting. I have been with them years, and never had any major issues.

I do, however, do some novel concepts when I need to contact them. Crazy and WILD things like.... picking up the phone and calling them, or tracking down the correct e-mail for matters such as payments, or merchant support and things of that nature.

Novel... I know... but surprising how most issues are resolved in 24 hours. :disgust

I'm not sure why how many posts I have is relevant, and yes, I have already contacted them, but not had a reply yet, I just don't like it when anyone takes money from me for their mistakes.

Which e-mail did you send it to?

merchantsupport

k tootsie.

Have you checked your DDEU payments for the last month or so, have they taken any from you for this ?

None.

I run 7 pay sites through them.

You are lucky then, you obviously didn't have any DDEU payments that they 'forgot' to process.

I do not get a lot of those transactions, to be honest with you mate.
Most of mine are credit card, check, and probably SMS comes in third.