Does Webair respond to support tickets on the weekend?
 

I already called them when my sites went down today... I don't feel like calling back over a small issue. Think they will respond to a support ticket?

:helpme:helpme:helpme

your sites going down seems like a big issue

you mean your servers online? we shut off ours on the weekend, no sense wasting power :winkwink:

more of a speed reader eh? browsing for keywords and making up the rest?

i hear good things about webair... not sure what your talking about. Your sites when down and then... i guess back up but need to call them again for something else.

Just commenting on your post... sites went down... damn, sucks, know the feeling

Last night I sent a support ticket asking if they could upgrade their software to meet the minimum system requirements for Magento. Today I'm updating sites when they go down. I call and after about 5 minutes they come back and say "yea we planned that, they will be back up in a few". Then I call back around 11pm tonight and tell them I really need to know about magento... They tell me to send an email and they give me an address. They say I will get an answer in 1 hour. I call back just now (3 hours later) and they say they can't do it. Then he tells me someone replied to my support ticket about 45 minutes after I sent it last night. He says it was sent to my email addy they sent my invoices to. I always get my invoices, I did not get that email and I do not have a spam filter. Thats fucking amazing.

I wasn't totally surprised they wouldnt upgrade php, mysql, and install 4 extensions for me. I was surprised at how god damn long it took to get that fucking answer. The bullshit imaginary email pissed me off too.

Their support on the weekends is no different than their support during the week.

shitty and practically non-existent

24/7/365 their support is the same

unacceptable

:2 cents:

Good to know. Do you know any host that meets Magento's requirements? If they didn't suck that would be cool too.

A lot of the additional extensions are really not standard . For safety reasons, most host will try to keep at a minimum the extensions installed,and stick with the common required ones.

You could always go with a low-end dedicated :2 cents:

What are the requirements?

just 2 extensions missing:

Your server does not meet the following requirements in order to install Magento.
The following requirements failed, please contact your hosting provider in order to receive assistance with meeting the system requirements for Magento:

* You are missing the pdo extension
* You are missing the pdo_mysql extension

The following requirements were successfully met:

* You have PHP 5.2.0 (or greater)
* Safe Mode is off
* You have MySQL 4.1.20 (or greater)
* You have the curl extension
* You have the dom extension
* You have the gd extension
* You have the hash extension
* You have the iconv extension
* You have the mcrypt extension
* You have the pcre extension
* You have the simplexml extension

Could consider installing them, depending on the type of account required. Setup fees would be required.

We dont suck and could get all that installed for you NO PROBLEM.

Another day another "where's my webair support" thread.

Yet people still keep using them ... strange.

What he said :thumbsup

* Supported Operating Systems:
o Linux x86, x86-64
* Supported Web Servers:
o Apache 1.3.x
o Apache 2.0.x
o Apache 2.2.x
* Supported Browsers:
o Microsoft Internet Explorer 6 and above
o Mozilla Firefox 2.0 and above
o Apple Safari 2.x
o Google Chrome
o Adobe Flash browser plug-in should be installed
* PHP Compatibility:
o 5.2.0 and above
o Required extensions:
+ PDO_MySQL
+ simplexml
+ mcrypt
+ hash
+ GD
+ DOM
+ iconv
+ SOAP (if Webservices API is to be used)
o Safe_mode off
o Memory_limit 32M or more
* MySQL:
o 4.1.20 or newer
o InnoDB storage engine
* SSL:
o If HTTPS is used to work in the admin, SSL certificate should be valid. Self-signed SSL certificates are not supported
* Server - hosting - setup:
o Ability to run scheduled jobs (crontab) with PHP 5
o Ability to override options in .htaccess files

hit me up bro, we support anything you need. im on aim, icq and skype right now @ splitjoelp

I'm running it on phatservers with no issues.

Webair doesn't respond to support tickets during the week. Weekends are no different.

but why people still use them? and so many people still keep recommending them?

Damn look at all the vultures circling around in here lol The man ask a simple question and the vultures are begging for his killings! LOL Amazes me what other host and designers will do to try to get biz!!

Just a heads up. Read the Magento *upgrades* forum... yeah, Magento is far from primetime unless you have a full dev team.

Don't get me wrong, it has great potential... but there are a lot of show stoppers.

What's the answer to 99 out of every 100 questions?

I would be totally lost on magento if it were not having a great coder guy to deal with it for me.

And if anyone reading this needs to contact my great coder guy, hit up PurrrsianPussyKat for more info.