What the hell happened to moniker support?
 

They use to answer support tickets at least within a day. I've had a support ticket open for 7 days with no response and I've seen other ppl here bitching about it. Yes I know contact bari on icq or call which I'm going to do, but their ticket response time sure is sucking. :2 cents:

contact bari on icq.

moniker support sucks balls,

hit up [email protected]

LOL.... kind of sad when you have to have friends just to get support. Glad I never have to worry about that.

Correct.

It has been that way for a minimum of 2-3 years now.

:disgust

I've put in a fair amount of tickets sometime last year. They answered in about a day usually, which is fine if it's not a big problem. But 7 days? WTF?

pretty sad when some competitors have live support chat.

Which do both of you use? If I found a better place I'd move my domains but most other big registrars have their own problems. I used namecheap for awhile but I'm done with them.

Hey Cess - I'm sorry for the delay! Email me the help ticket number and I'll jump on it first thing in the morning.

Thanks

Sorry, I use GD... never needed support for any domain related issues, which over the last 5 years, never had any problems. Of course, Your Milage May Vary. :2 cents:

Why is there a delay?

:Oh crap

Yep, I moved everything away from them a little under 2 years ago when their support all of a sudden went non existent. I'm sure though we'll see an appearance by Daddyspambucks telling us all how they are the best registrar out there.

pretty sad when there is a delay.

moniker rocks

I have accounts with both GoDaddy and Moniker and both offer a great service ...If anything could be improved/added ....a Moniker 24-7 phone support service would be cool .:)

I have always had great service at Moniker.

I have never submitted a support ticket but Bari has always promptly responded to any questions I had via email.

Ding ding ding, right on cue. If you've always had great service Moniker then you haven't needed Moniker support.

They fired a lot of people when the global crisis struck.

They aren't as good as they're hyped up to be.

Find a different registrar. :2 cents:

it's a truism that if there is a company that everyone on gfy is praising turn around and run the fuck away as fast as possible.

Yeah I'm looking around. I have over 100 domains, you'd think they could answer a really simple question for me. I emailed bari and still no response.

moniker went to epass school of support

one person only

budsbabes right

awwwwwwwww sure looks like one very unhappy panda :(


http://www.gamerdna.com/gallery/data...ad_panda_2.jpg

That sounds not cool :(

I was going to use them more, now I am confused ...7 days? this is not acceptable... even godaddy responds within a few hours..

Hmm... I'm also waiting on a reply from support, but it's only been about 30 hours so far...

Godaddy has absolutely the worse customer service that I have EVER encountered. Although I have never had any issues with Moniker I am thinking of submitting a ticket to see if what everyone says is true. If it is the case I will probably stop the process of moving my portfolio there.

Try it I still haven't got a reply.

You must be kidding. :2 cents:

As much as I hate Godaddy, they definitely don't have the worst CS.

I agree with baddog and Justin ,you can love or hate godaddy based on your experiences but thier toll free 24-7 customer service/tech support is exellent even at 3am on a Sunday.

Still no reply. :disgust

Now 48 :helpme

is moniker support the same as snapnames support now?

Dunno ..I have these numbers...seem different but no idea if they all merge to one central location.

Snapnames Support : +1 (866) 690-6279 or +1 (503) 241-8547

Moniker Support : Toll-free: 1-800-688-6311

cess ...maybe call Moniker direct ? or have you tried that already .....

If you need or want to talk to a real human being or have legitimate questions to ask before moving domains, do not pick Moniker.

I tried several times to get someone to speak about transfering all my domains and was never answered.

Bari, you were emailed, and ICQ'd.

They need to let you go and hire someone who gives a fuck.

No need to get defensive either, just search this board for your own name, and see how many people have been completely ignored by you.

Bari answers me normally within 30 seconds, and withing 3 mins whatever I needed is done. Are you sending icq's starting with "you bitch" or something? lol The only time I had an issue was when I couldn't get logged in once and had just moved and my ip was diff. I called in and had the issue fixed withing a few minutes. Between them and godaddy or any one else Ill stick with them. :2 cents:

Cess - as you can see I replied on this thread. I never received your email. Please send it again immediately or hit me up on ICQ!

Jdoughs - I have been in the office/online since 8AM this morning. I have not recieved an email or ICQ from you! I would never get defensive. Go ahead and do a search on the board for my name - you'll see nothing but praise. I've NEVER ignored anyone! Hit me up, I'm here to help!

Ok i gotta step in....

~ I JUST OPENED a ticket with them and it was answered within 60 seconds just to test it....

~ Out of my 15 years or so that i have been on the Internet Bari is ;the fastest responder EVER on aim....I mean literally i text her and by the time i hit return she is responding....

I give credit where credit is due and Bari is TOP NOTCH in my book :2 cents::thumbsup:321GFY

AND KEEP IN MIND THEY ARE OUR COMPETITION AS WE ARE AN ICANN ACCREDITED REGISTRAR AS WELL....

Rowan - My apologies. Please em/ICQ me with your ticket #. I'll see what I can do to get it resolved.

Mike speaks the truth. Things slip through cracks, and shit happens, but again I've never had an issue, and have over 100 domains with them, and have another 30 or 40 Im slowly transferring over. They are honestly the only ones I trust my domains with. Godaddy do a search on them and see how many people have been burnt. Wait till you get someone fucking with you that sends in complaints to godaddy and see if you still have your domains. No thanks. Think I have 11 domains or so left with them and I've been moving them a little at a time.

I have to agree that monikers ( Bari ) support is awesome

i personally have never submitted a ticket, but i deal with Bari on icq and things are done before i have time to say thank you.

Just moved a ton of domains to Moniker and Bari has been nothing but responsive and the support has been great!

BUT, she did promise me 99 cent domains and naked pictures and neither one has happened yet!

Really? I got tons of nakey pics of her....





























KIDDING!!! lol But she does give me lots of x0x0x's :winkwink:

I have nekked pics of her ill send em over... luscious boobage!:thumbsup

And those nippies have to be like half dollar size!