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- - natnet down? (https://gfy.com/showthread.php?t=923741)

Kevin-TBP

08-25-2009 05:16 AM

natnet down?

Anyone else?

Klen	08-25-2009 05:18 AM

Down here,sites hosting there as well down.

Marialovesporn

08-25-2009 05:18 AM

yep, down for us here

Princeton Cash - BANNED FOR LIFE

08-25-2009 05:19 AM

down here

marcjacob

08-25-2009 05:20 AM

Is there maintenance happening? I got some ticket about it today.

nation-x

08-25-2009 05:20 AM

down here too... shit

nation-x

08-25-2009 05:21 AM

No downtime expected

Quote:

Dear Valued Customer

We will be performing network maintenance on August 25, 2009 between the hours of 12:00AM and 5:00 AM EST. We do not anticipate any downtime or other issues during this window.

We appreciate your patience and should you have any questions, please feel free to contact us by either submitting a ticket at https://www.mynatnet.com or calling us at 888-4-NATNET (international: 678-247-7000)

As always, thank you for trusting NationalNet with your business

Warmest Regards,

Bill VanVorst
President
NationalNet Inc

marcjacob

08-25-2009 05:21 AM

Hope it's not long...

marcjacob

08-25-2009 05:24 AM

Note to self for future use: write down their phone number!!!!!

Iron Fist

08-25-2009 05:25 AM

Man, a lot of downtime for this host... always a thread every couple weeks it seems...

nation-x

08-25-2009 05:27 AM

Quote:

Originally Posted by sharphead (Post 16232326)

Man, a lot of downtime for this host... always a thread every couple weeks it seems...

Well... in fairness they just moved and are probably still working out infrastructure issues. Downtime isn't typically a problem we have experienced before the move.

LBBV	08-25-2009 05:28 AM

Quote:

Originally Posted by nation-x (Post 16232318)

Yes, we were doing maintenance and while we didn't expect any downtime, something happened with the router code upgrade. We're rolling it back and should be up very soon.

Our apologies for the issue and we'll keep you posted.

Thanks

Bill

Abracadabra_nl

08-25-2009 05:30 AM

And down for me as well

Thomas007

08-25-2009 05:37 AM

That roll back takes a long time.

How long time does it take to write a firmware on a router?

marcjacob

08-25-2009 05:38 AM

Bill do we have any idea how long the roll back will be? Is it a long job or not too long?

Ditosta

08-25-2009 05:38 AM

Yessir!!!

Marialovesporn

08-25-2009 05:38 AM

back in business ;-)

Thomas007

08-25-2009 05:39 AM

They are up again now.

scubadiver626

08-25-2009 05:58 AM

down again... Bill, how about some relief for the sales damages on all your clients?

It's only fair to give back when not providing as expected. Lots of hiccups since the move.

nolongerexists

08-25-2009 06:01 AM

Yea, up and down from my place.
I thought times with getting 'host down' email alerts would be over after the DC move ;)

Barpimp02

08-25-2009 06:06 AM

All my sites are still down here

Barpimp02

08-25-2009 07:32 AM

Sites appear to be back up

SweetT

08-25-2009 08:10 AM

Thanks for your patience everyone....I can tell you that this is trying my own patience but I know that all of this work will pay off for the long term of NationalNet and our customers.

We still have a very tiny section of the network that is having some intermittent packet loss but our engineers are on the job and should have that totally rectified in just a bit. As with any major upgrades you can usually expect a bump or three that is why we make sure to always send out a maintenance notification even if we don't anticipate any downtime....just in case.

The good news is that we are almost done with the upgrades so in the coming days all of this will be a distant memory and the new facilities and infrastructure will be quietly working for our customers for years to come.

Thanks, again, for your continued support.

--T

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