Moniker - WTF!!!! WHY???
 

Why did you move your customer service to the Philippines - to people that have NO clue about anything?

save $1 here, $2 there.. more money in the CEO's pocket. Surprised it hasnt happened before

honestly, are you going to move all your domains from their platform to godaddy or another company? slim chance and thats what their banking on

I blame the recession :2 cents:

I moved over 1000 domains from Godaddy to Moniker.
I will not move them back - time to search for a new company that gives a shit. :disgust

I moved all mine as well, not that I have that many to begin with , but It was because of the personal attention I could get.:2 cents:

Exacto..

Now try this # and its someone you can BARELY UNDERSTAND - much less get anything done with. Moniker you just lost a customer :2 cents:

Toll-free: 1-800-688-6311
Moniker Support Center

Unfortunately that personal attention a few get, mean the rest of us don't even get answered. I tried several times to open communication with Moniker, and never got responded to in email or ICQ. It was even as bad as me talking with an associate on ICQ, who was talking to the rep, telling me, 'She is there right now, she answered me"

It wasn't until after making a thread (or posting) here on GFY that someone even answered me, and it was pretty evident the only reason I got hit up was because I called them out, NOT because they gave a shit about any business I wanted to bring.

If they can't respond and hold discussions before they get my business, what should make me think they would give a shit after I switch to them.

Customer service is the LAST thing anybody should outsource IMO.
Data entry, programming I all get...but personal service is like a sacred thing.

Daruma - what happened? We didn't move Client Services to the Philippines. We added it for additional support. Please contact me directly if you need assistance.

I going to try one hosting company which is also domain register and have same price as moniker plus they give free privacy.I let you know how it went.

I have had incredible support from Dynadot. I can very much recommend them. Best register ever if you ask me.

Moniker actually has one of the best support I've seen, if you have any problems just icq Bari and she will hook you up :thumbsup

Seriously ??? only after I ask like 100 times to be transfered to a REAL human being in the USA - and they say its NOT possible.

You guys are just watching GFY to monitor for upset people but not willing to have someone that can answer real questions.

Too late - I'm searching for a new reliable company - you guys had your chance. :2 cents:

USED TOO - not anymore...

I'm sorry you feel that way but Moniker IS reliable!

No, I don't sit at my desk all day and troll GFY monitoring it for upset people/pissed off clients. I was informed by another client about the post and I reached out to you immediately. If anything, you could have done a GFY search for me/Moniker and reached out directly as I'm always available to help out!

I'm sorry about the inconvenience you encountered with the Philippine rep. If you'd like my assistance, please hit me up.

GFY is your new support forum..

There is NOTHING worse than asking for a manager and being refused - especially when you can barely make out what the customer service person is saying..

Phew I got worried there for a minute. Just a note to moniker owners if Bari be gone I be gone ;) She is the reason I moved all mine (not 1000 like Daruma but I do have 120 or so) to Moniker. So you should be giving this girl a raise and making sure she sticks around :2 cents:

Muah lova. :wetkiss

Every time I have emailed Bari directly I have received a response immediately. Her customer service makes Moniker great! Every registrar has issues, you just have to deal with the right individuals, and Bari is probably one of the best reps in my opinion.

Trust me - I don't need GFY as a support forum! Again, I apologize about the inconvenience with the rep. You're right! There is NOTHING worse than asking for a manager and being refused - and I do apologize for that as well.

I can't bring back the past, I can only go forward and offer my assistance. If you want to take me up on it great. If not, that's up to you.

What is the phn #?
If not that - skype?

I have been nothing but happy with Moniker... I just called support about 3 days ago and got the help I needed in under 30 seconds.... so I don't know what your problem was... but you sound like a drama queen.

Daruma- You can reach me directly at 954-861-3539 or via ICQ, or AOL/Yahoo IM at jrzeygirl88

probably better than what they had going before. sometimes when i have called in the past i get some girl who says all the techs are busy and to submit a ticket. sure but if i wanted to submit a ticket i wouldn't be calling...

OK, for a next time, just hang up, and try someone else there.
Why waist your day over this, she probably has a shitty salary already. Its her life we can go cry about.

Thx for the talk and resolutions..

Daruma

Thanks for taking the time to call me. I will handle your support issue as well as the other things we spoke about. I just sent you an email so now you have all my contact information.

If you need anything going forward - holla!

Daruma, did you ever think maybe it's your fault you don't speak one of these languages: http://www.ethnologue.com/show_country.asp?name=PH so you can talk to their support in THEIR native language?? :1orglaugh :winkwink:

I've never used the for domains but would never, not after our auction experience with them that was a total joke from the top of Moniker on down :2 cents:

You know me - I barely sleep let alone have time to start learning another language - haha!

support should be more than contact bro on gfy

Moniker support is going down. They were known as finest registrar with great security and support.
Now they're junk. Monte Cahn doesn't give a sh!t same at SnapNames.

I'll stick with this:
http://www.slideshare.net/warezforum...iscount-coupon

Their support was weak but is getting better. Also you can finally cut that annoying advertisments anytime you buy domain, or change nameservers.

Yup, and Bob Parsons i cool dude, he's like 15 yrs old MF:)

Bari has always helped me out. Last time I called I was on hold a long time but at least got an English speaker.

no support on the weekends either

I have always contacted Bari for any of my needs, she has always promptly responded. :thumbsup

I moved 100% of my GoDaddy-hosted domains to Moniker 2 years ago and I have no reason to be unhappy.

That said, I encountered one of the outsourced reps myself a short while back when Moniker was having an outage of some sort. Called to find out if the problem was them or me, I could barely understand the rep (and I'm good with accents), and what I could understand didn't really give me the feeling that the rep knew anything about domains or DNS. Just feedback, I can understand how this would piss some people off. Luckily it wasn't any sort of emergency situation for me.

Hundreds of domains for more than 7 years with them and very happy.

when the gfy sheep praise something run the other way - the gfy sheep only exist to be fleeced. do you want to get fleeced?

And what domain registrar do you Mr. Bah suggest?

i have a question, what do you have to contact your registrar for? we use godaddy and their admin for everything, whats so much better about moniker?

Bari's the best!

Thanks again for your help a couple weeks back. Always appreciated.

i guess the filipino support is for the newbies who register 1 domain and keep bugging about losing their password or something.

OooOOoo I get to quote myself:

Not speaking for the original poster, just why I called.

:1orglaugh:1orglaugh :thumbsup

For the record....

- Problems have been resolved - Thank you Bari.

- I did and do have a real problem with the outsourced phone people that have NO clue how to resolve a problem - and what makes it even worse is when you ask for a manager or a way to contact the 'mother ship' that they refuse and have NO way todo so.

- Lastly - dealing with outsource phone people at the same time as being seriously sleep deprived is probably not a good combination :winkwink:

No answer from Agent 488 on who we should all use instead of Moniker. Your recommendation?

LOL Go Daddy, you obviously haven't learned lessons from others in here.

Bari and Moniker are top notch!

Gawd love you.

:D

What is the limit on what can be paid by credit card on Snapnames?

Have been trying to get this simple question answered, which is a bit of info that should be on Snapnames somewhere since credit card is the default payment option on there. A person at Moniker's escrow support didn't know, so I called Snapnames support and got transferred to a Moniker Philippines support woman that told me to submit a support ticket right after telling me she would try to find out...huh? I have a transaction in limbo and had to tell the buyer that I'm "still trying to find out from Snapnames", lol. Every other escrow service or marketplace had this info on the website or could tell me in a 1 minute call.

I basically told Bari the same thing last time I had problems. When she is gone, so is my business. If it was not for Bari, nothing would get taken care of.
Kinda like epassport and MichaelO.

And I do have to agree these idiots overseas they hire are not the sharpest tack in the box.