Phatservers/Amerinoc
 

Hey, I would have used your Ticket system... but well, it doesnt work (error "License Validation Failed."). Your server (and my Virtual acc.) has been down for a couple of hours (and counting).

It's named nefarian.amerinoc.com. I think you will need to move me elsewhere because it's not the first time.

send an email to [email protected] or call them moron

Didn't see it @ http://amerinoc.com/support.html

Thank tho, moron. :-)

Uhh, AmeriNOC was PhatServers before they were AmeriNOC, and PhatServers is still up, so [email protected] will work just as good as [email protected] so try those emails out.. Mike and the team are not hard to get a hold of.

Seems it was kind of hard to monitor apache on this particular machine. Sent emails to both addresses a few hours ago and just received a reply. Anyway I'm up already... and not too happy.

Strange, support normally responds within a few minutes.

To be honest I have never experienced such quick replies. Maybe because I'm not overusing the Priority function with tickets. Anyway it was something around 6h of downtime becasue of some hardware issues... And logging into support area where you can issue Urgent tickets is impossible.

Not good

Always get a support reply within about 10 mins and no need to change the ticket priority.

All I ever do is email them.

Well, it's a once in a while thing that happens, I've been hosting with AmeriNOC/PhatServers for years, and only pay $9.95/mo and get instant replies from both tickets and emails, longest I ever waited was 10 minutes...

I've never used a ticket at all, so never even dealt with 'priority' levels. Just email support from your regular email that is associated with the account and you are fixed lightening fast.

I got the same fast insane tech support when I was on $9 hosting as now when I have multiple dedicated boxes. They don't seem to differentiate.

phatservers has always been very prompt replying to my support emails.

Well, it has been fixed eventually. As I said in #5, the regular mail to support@ has been sent and reply was nowhere near 10-30-60 minutes ;-)

It's all good now, tho. Just a little bad taste in mouth