Unhappy with Moniker.com domain registry
 

I tried to transfer out a domain and was informed my transfer code didn't work and domain locked. Since I was transferring out of my account, I knew this was not the case. When I called 800 number for customer service, I got some lady in India who, I think, said she was going to email somebody that I was having a problem.........:disgust

Not at all encouraging.

Its very common to outsource your 1800 numbers to countries that are far cheaper then the US. This could be the case.

We have used namecheap before with good service.

did you unlock the domain first before you tried to transfer it?

+1 for NameCheap :thumbsup they have live support that is always available and helpful.

I haven't had any issues with DynaDot either, dont use them as much as namecheap tho.

They are outsourcing some of their phone support during busy hours. I had an exact same experience with one of those outsourced support people too - absolutely no help whatsoever, which meant a waste of my time. At least if I was on hold I could do something else on the computer while waiting. IMO a very bad decision on their part. I haven't seen anyone having a GOOD experience with one of those outsourced support people.

Moving from Moniker was the hardest domain moves I have ever done. Slowest too. Took a couple weeks.

Good to know :Oh crap...

I got an email from them with a list of instructions to move the domain. I'll read it tomorrow when I feel like fucking with a list of things to do.

Hey, at least i got a list.....

RedRob

I'm sorry for the inconvenience you may have had however transferring a domain out/away from Moniker is easy. All you need to do is log into your account, select the domain and click the blue transfer out button. The EPP code is emailed to you automatically to the email address on file.

If you're still running into issues, email directly at [email protected] and I will help you.

Thanks!

Use NameCheap
period

plus is the only domain registar that provides 24/7 live chat support
(for me much better than phone support, since I hate talking over the phone
with reps from India and Philipines :)

Moniker jumped the shark a couple years ago.

Moving domains away from them is a nightmare.

+however many we are up to for namecheap :thumbsup

And +1 for dynadot.

I use Namecheap for the majority of my domains, they are always extremely helpful when you need to contact them (which is rare) and they are much easier to use than any other registrar.

DynaDot are also really good. the prices may start higher than most othr registrars but if you spend over $500 a year with them you get a pretty decent discount :)

Just moved 300 domains from namecheap.

Why serious companies are going that cheap employing Indian staff :helpme I am really not racist or anything like that and I have nothing against India however, everywhere where I meet with Indian staff I meat with total incompetency :disgust

Moniker has icq support too, just hit up Bari, and she will solve any issues you may have... :2 cents:

:2 cents: :thumbsup

Why would anyone want to move domains away from Moniker? They are the best registrar, IMO.

To where?

to registerfly.

Bari - Best! Very Happy with Moniker.

I hope you are joking for your sake. That is one of the worst registrars I have ever dealt with.

Fabulous is a great registrar.

Transfer didn't work. Sucks for moniker.

To moniker.

too bad you need to have 100 domains with them to get decent prices. otherwise its 30 bucks per domain. :Oh crap

Still no response from Moniker on the domain transfer request that was submitted on 10/27/2009. Five Days and Counting:disgust

Not sure why anyone would trust their business/livelyhood on a "compane" ran by a few people on gfy ? no real live contacts ...hummmm doesn't seem like a very smart business move to me.:2 cents: I'm not saying anything bad directly to moniker, but just the whole no real contact thing seems like a bad move.:2 cents:

Redrob - On 10/25 I asked you to contact me for assistance. Today is 11/1 and I haven't heard from you.

Please contact me directly at [email protected] and I'd be happy to assist you!

Can't the Moniker support handle the issue? Isn't that the point of it?

Or are you the only support agent and you don't check your own ticket system?

I'm not in support area51 I'm in sales. Yes, Moniker support can handle the issue however given the fact he stated that it hadn't been resolved yet I was offerring to assist.

It's Sunday...Football, World Series, 60 minutes... just wait until they are open!

sheesh :)

you miss the point

you kiss her ass
look at date

English please..

Learn to read the warning signs.

Another day and no transfer. Customer support must be really shitty or way behind.

Next time I'll break out my Hindi dictionary when I speak with their customer support.

Maybe, I will contact Bari in sales if nothing happens by tomorrow morning. I realize that it is really not her problem and I do appreciate her taking an interest in support's lack of timely response to my transfer request.

Yeah, I remember back in the day when Monte personally took my calls. Things sure have changed over there, and not for the better.

He posted some reasons, kept updating the reason. Yet you post that? You are almost mister predictable when it comes to things. You always kiss ass in certain company threads, you always have your spam list ready, and of course your republican friends are always the best and can never do any wrong.

Rubbish. I own thousands of domains and have ample experience with registrars. I don't need to kiss anyone's ass.

Republicans make plenty of mistakes. They try to inject too much religion and private morality into politics, for starters.

But, you don't see the level of institutional corruption that has plagued the Dems. And, the Republicans have great core values of low taxes, small government, and government accountability --although they frequently stray.

How so ?

In my experience, Moniker has the best pricing, customer service, and security.

I think their website needs work, I get confused just trying to figure out how to get my domains linked to a host...you hit accept, and your not sure if it worked or not. :2 cents:

Their FAQ tells you to change DNS, but I really needed to change the IP address instead.

The needful has been done.

I'm sorry . . . customer service? If not for Bari it appears to be non-existent. She is Moniker's Michael O. :2 cents:

Do you even read a thread before posting?...LMAO @ moniker support.:1orglaugh

This morning......transfer complete.

Thank you.

Phew....Finally! THANKS RedRob. Please accept my apologies for any inconvenience you may have experienced. Going forward, please don't hestiate to contact me directly should the need arise.