MojoHost Ticket - 4hrs 22mins & Counting...
 

No drama here but having a ticket sit unanswered for 4+ hours is a bit ridiculous. Especially when I was told 5+ minutes is the norm when I signed up.

What is the ticket for though?

It's regarding getting some of my sites from another server moved over to mojo.

drop them an icq/phone call... those guys are uber quick

some scripts / sites take awile to move.

Mojohost has always been quick for me. Give em a call or icq message.

I realize that. The ticket was simply a QUESTION about moving some stuff.

Jim is on it :thumbsup

They are always really quick, great support :thumbsup

that is called low priority moron.

I love Mojohost support, they always take care of my needs really fast :thumbsup

i have this experience with them as well. amerinoc/phat for the win :thumbsup

This customer wanted to get an ETA on a move of more sites from another web host to his managed MojoHost box.

This wasn't an actual request for action, it was a question prior to making a request.

I apologize that our answer was not timely. With 4 full time systems administrators on shift at the time the request was logged, this was especially inexcusable. I could have answered the ticket myself and I'm not the same kind of smart as our support team members. LOL

Pimp3611, as you discussed with Jim earlier, we can absolutely exceed expectations on your time frame.

Every question and support request is important. We deliver exceptional support to all clients, regardless of priority or spend. Our customer is #1, definitely not a moron. Our response did not meet my level of expectation.


Thank you everyone for the kind words and pimp3611 for being satisfied enough to entrust even more of your business to MojoHost since your initial move a few months back. I am excited that in this instance we are also able to generate yet another direct savings.

For the benefit of everyone reading this thread, live systems administrators are *always* available by phone. We encourage phone calls, they are an easy way to alleviate concerns anytime 24-7-365. Our team rotates through ICQ so that at any given time there is always 1 member available for chat by this method. For the purposes of tracking, training and accountability across our larger staff, most requests should be logged in a ticket (and emergencies set to status '1').

Sincerely,

Brad Mitchell

I used to have a server with mojohost for 2 years and their support was very good. The only reason I stopped is that I didn't have need for that server. From what I recall out of personal experience is that my tickets were getting replied fast and based on their importance/priority. I always make sure to let the reader know if something is critical or if it can wait for a while. Hope that helped you.

Bump for MojoHost!

problem solved right?

Brad has sorted everything out and to be fair I never should have created this thread in the first place. Sometimes we do stupid things when the days events boil over...

Running an online business and constantly communicating with others via email/ICQ/Forums had almost programmed me to not pick up the phone for business actives when in fact I should have placed a call to support before posting.

That being said I apologize to Brad for not using the appropriate methods in this case and look forward to doing more business together.

:upsidedow:upsidedow:upsidedow

Phone support with Mojo is amazing. Hell sometimes I call them up for phone sex, they always deliver. Brad's voice always give me that little extra push I need when porn just can't get the job done.