ePassporte:
 

After making the following ACH loads to my account.

Jan. 11, 2010 $1,000.00

Jan 15, 2010 $1,000.00

Jan. 22, 2010 $500.00

They agreed as follows.
You have the following Bank Account Loads Pending:
$1000.00 will be posted to your account on Sat Jan 23, 2010 after 07:30 PM (PST) PST
$1000.00 will be posted to your account on Tue Jan 26, 2010 after 07:30 PM (PST) PST
$500.00 will be posted to your account on Tue Feb 2, 2010 after 07:30 PM (PST) PST

However when I tried to use the funds I was greeted with this message.

Received: Jan 15, 2010 4:59 PM PST Subject: Transaction Delay
Dear ePassporte Account Holder,
Your checking account transaction initiated on 01/11/2010 in the amount of 1000.00 will require several additional days to process. This issue has been resolved and you should have no further problems as you initiate loads and withdrawals with your checking account.

Please accept our apologies for any inconvenience this has caused you and thank you for your patience and cooperation.

Sincerely,
ePassporte Account Holder Services
[email protected]
Phone: +1-310-301-2001

I checked with my bank today, the funds cleared on Jan, 15, and 16.

I called to ask why you were holding my money for “several additional days”
After completing your phone verification process, and spending a fair amount of time with customer service, I was told that that they would give this their immediate attention and
I would be notified via email as to why this happened.

This is the response I received,

From: Account Holder Services Received: Jan 25, 2010 9:05 AM PST
Subject: ACH Load

Thank you for calling Account Holder Services.

In regards to our call conversation, please be informed that as per our
records, we could see that you made a load through your US Checking
Account on 01/11/2010 which takes 7 business days in order to transfer the
funds into your ePassporte Account.

However, as it is more than 7 business days and still the funds are not
credited into your ePassporte Account, we have forwarded your concern to
our Account Verification Department in order to review and investigate
regarding this concern. We kindly request you to wait for 7-8 business
days to receive a notification to your Message Center.

A reference number has been created for this concern. Please refer to the
ticket number ______, when contacting ePassporte regarding this concern.

We apologize for the inconvenience caused.

If you have any further concerns, please contact Customer Service at the
contact information listed below.


Best Regards,
Mohan.K


ePassporte Account Holder Services,
[email protected]
Phone:+1.310.301.2001

UMMMMMMM not for nothing but I just did that.

I would like to remind that I initiated this load on Jan. 11
I am sure you’re aware that we use your service to pay the girls,
many of them have children to feed.

I hope you will give this matter your immediate attention.


Thanks

User name
Lucky63

Shitty deal, I don't use them.

It sure is and I have no idea why they're doing it.
I mean it's not like I'm a new customer.

MO for hewlp

Me neither. This company always has some BS problem not to mention the most horrific customer service that exists.....:2 cents:

they borrowed your money for lunch

You need to talk to Michael O

contact Michael O! He answers super fast.

Thanks for the advice,
Any idea how I can reach him?

Best way via ICQ: 95431302 :)

bump for you

Bump for help!

Well it looks like they posted the 2nd $1,000.00, the $500.00 is not due to post till 2/2.

Still waiting for the first 1,000,00 but it's start.

Thank you all for the advice as well as the bumps.

Much appreciated.

Wow that's a serious load :)

hit up Michael Olsen... he is the only support guy that actually works

2 thumbs up for him.

Yes their support people do leave something to be desired, say the same things over and over again. Sometimes I think I'm talking to a robot.
Reminds me of the banker that rode the train in Butch Cassidy and the Sundance Kid,
What the heck was his name?

bump for MO in da house, this is unaccetable.

bump for Michael O :)

it's pretty sad that only one person seems to be working there when it comes to customer support. It shouldn't be that way.

:1orglaugh:1orglaugh:1orglaugh

Yes, it sucks when the funds are on hold for too long.

Second $1,000.00 (actually the first) posted to my account.

Special thanks to all for the advice and bumps,
I'm certain it helped expedite the procedure.

Michael will take care of you am sure!

Yeah, In Michael we trust :)

:bowdown Michael O is the man!

this needs a bump?

Mother fuck'n Prepaid Card Company

have never had a problem with epass thanks to michael o

bump for Michael O

God save Michael O.

It sucks doesn't it - having to go to the bpards to speed up the process. :2 cents:

Good luck man.

serious load serious problem bump for you :thumbsup