CCBill Phoenix Network Provider Issues
 

To All CCBill Clients and Affiliates

At approximately 11:55 pm, Thursday, April 8, 2010, Mountain Standard Time, our CCBill Phoenix Data Center and Networks provider began to experience issues which have affected the following CCBill Systems and Services:

- CCBill Client and Affiliate Reporting
- CCBill Native User Management
- CCBill Background Posts

At this time, transactions are being received and processed via our networks locations in Ashburn, VA and Amsterdam, Netherlands. In addition, all User Management and Background Post services will continue to be queued in our systems.

We are currently working with our Upstream Provider's Network Engineers to resolve this issue as quickly as possible, in order to restore all CCBill services and reporting.

We will notify this board with updates on this situation throughout the morning, until this issue has been fully resolved.

Many thanks for your attention to this matter.

Laurie

Did you guys have issues like this around the time of TPF previously?

Update: Ccbill systems and services back up
 

To keep all CCBill Clients and Affiliates updated, and following my prior post from earlier this morning regarding the issue with our Phoenix upstream networks provider; at approximately 12:35 am, Friday, April 9, 2010, MST, we were able to resolve all existing issues, test and bring the following systems and services back online for CCBill Clients, Affiliates and Internal Users:

-CCBill Client and Affiliate Admin Systems
-CCBill Client and Affiliate Reporting Systems
-CCBill User Management System
-CCBill Background Post System

Many thanks to all CCBill Clients and Affiliates for your patience with this matter. Please feel free to contact our CCBill Client Support Department directly at [email protected] if you have additional questions and concerns regarding the impact of this issue.

Laurie

CCBill Marketing Dept.