what's wrong with affiliate representatives?
 

I really don't know what's wrong with this people. We were trying to promote a few sites, same niche, and here's what we got so far:

Program A has a certain tool (white label) for which they need to just replace a logo. 30 seconds work, right? WRONG. 3 weeks later they didn't have any time to do it. They told my boss literally: "our designer didn't have any time"

Program B told us it would be too expensive and time consuming, so we should build our own promo tools to make THEM money. On top of that, this guy told us he wouldn't bother before we send them tons of traffic, which he doubted. Guess the million dollar domain for which we wanted the promo tools didn't even ring a bell for him.

Program C didn't even bother in answering.

So we contacted program D owner. The guy told us "I don't have white labels, but I'll have one built for you ASAP" . A couple hours later, he sent us a mail telling that he had it. Not the best work in the world, but 1000x times what we got from other people.

Funny thing is you see the same guys telling everybody "contact me for deals, I'll do everything and blah blah blah" and when they get contacted by a client they snub you as if you're bothering them.

So, program owners, when you complain about bad times....: is there a chance your affiliate representatives or employees in general are a part of the problem? Just wondering

A true white label is not a walk in the park... If you have a domain and need an API + some design work to promote our dating sites hit me up and I will surely find a designer and time to work with you.

Wow, the site looks totally different from when my little munchkin' cambabe was on it. Anyhow, congratz on the launch.

Props to program D owner. Its what real businesses are made of.

GREAT thread man! And yes, this is coming from a Program Owner. As I myself do not have any employees I have tried several times to fire myself to no avail. I am one big asshole who does not take shit from my asshole of a boss - me.

Anyway, check out our sites and if you need something I can actually DO - or get done - I'll fucking do it man. :)

Either way, good luck and affiliates should ALWAYS step up and speak out like you're doing. Excellent work.

I sent one rep 3 emails as he is never on ICQ. No answer, so I take links, etc. down and a month later he contacted me asking what happened to the traffic? He got the same response I got - no reply.

wow. cool stuff.

used to be you had to build pretty much all your own promo tools or gfy

just sayin :upsidedow

I cannot believe you have such crap with the first few programs. We run a whitelabel dating site. The owners or representatives are so helpfull! With email correspondence within a few hours & always happy to do anything for you :2 cents:

We certainly do everything we can to help with setting up pages for our affiliates, on icq or email. I cannot understand it, maybe they have too many millions already coming in?

well, if you want our biz, earn it, it's not like there aren't hundreds of sponsors to choose from. Just sayin' :)

:thumbsup

Things have changed. :-)

We try to accommodate our affiliates as much as possible. Unfortunately sometimes things do slip through the cracks. Never be afraid to remind your affiliate rep that you need something. Of course if they never replied, reminders don't matter much.

I would simply walk away from those affiliates. If someone does not care about your business, chances are they are not ever going to care. There are plenty of hard working business people out there that will bust their ass for you. Those are the ones to try and get involved with, those are the ones that will make you money. Life is too short to waste on chumps, believe me, walk away from them and walk fast!

i know i know. but the ability to churn out a whitelabel upon command does not make a sponsor great. for a long time sponsors didn't have what i needed. i went and made it instead of waiting for them to get it done. it turned out to be better in the long run

but i'm a traffic pusher who can build/has built anything i ever needed so i guess i'm in a different position

times have indeed changed. i think i work too hard :error

we could do that, we do it every day and for Program A we even gave them the code so there were no excuses for delays. They didn't want to give us XML feeds or API because of "security concerns", as if it wouldn't be easier to simply scrap their site if we wanted to play games.

Program B... well, you saw the answer, what can we do with someone acting that way? Program C didn't even answer, so, again, what can we do? If we just had access to APIs or XML feeds we could build what we need in a few hours with all bells and whistles, it's not that we don't want to do it, the aff reps are the ones not wanting us to make it!

So I assume we'll be going with the only program that shown interest and a display of professionalism and/or simply build our own site :2 cents:

yeah there is a lack of customer service in this business for sure

with a few exceptions, they're absolutaly dumb and will never care about you. Or they will get back to you weeks after you ask for something with some crap that won't help you at all.

However, I find strange they treated you this way even before you signed up with them, or were you already signed? Just in case, get them to do everything before you signup, and only sign up AFTER you see they did what you wanted.

Like you said, there are hundreds and even thousands of sponsors, and if you wanted to promote them with the domain in your sig and even then they didn't care, then you'd be grateful they ignored you: if they ignore whales, you know they're beyond idiotic and they'll cause more harm in the future, better to avoid them.

I'm still waiting for you to get back at me after a couple years. In the meanwhile, our network made several thousands sales for another sponsor since you're too busy to get back at 3 different people from our company.

And from a technical point of view, a white label takes 30 minutes at most, even if you don't have them, just get a programmer to replace or add some lines of code, even an ignorant like me knows that. You could even get your own existing tour and simply CNAME the needed domain. Now I understand why waiting for an answer from you takes so long :disgust

A true white label, domain as to be accepted and pass threw processing, that only takes more then 30 minutes. Also site colors have to be designed and dns of domain needs to be changed. If you can do this in 30 minutes then you ROCK!!!

As per the couple of years well if you can send me an email explain that would be great and if I did lose a great deal for lack of support then I do apologies and it is NOT my goal with the company I work with.

I said the technical part, design obviously needs more time. changing a DNS field takes... I don't know... 5 seconds? 30 seconds? Allowing the domain for DB access and some coding in the header maybe 10 minutes. Another 15/30 seconds to add a logo or some h1 title. bang. there you go.

The OP said someone with no white labels at all created a custom one in less than 2 hours, so a company with in house programmers surely can build something in less than 30 minutes.

Anyway, I don't know if you and the OP had any kind of relation, I just found curious you between all affiliates shown up with an answer based on our past history. And no beef at all, it's all water under the bridge and we certainly won't change a setup we're very happy with, I just found the coincidence pretty curious

Then why post you are still waiting and bringing it up... And as you said it is definitely water under the bridge :upsidedow

because I found the coincidence curious? seriously, do I need to bold any part of an answer you seem to miss? really?

Wow that's harsh, and then these programs are the same ones going out of business and not paying affiliates. Gee I wonder why