ridiculous support conversation ...
 

well, on some days i ask myself ... "how on earth can such dumbwits get a job at the support center of a host?" here we go: ...

me: heyas :)
well, i wanna make www.mydomain.com a fully functional site with trade script and such, but need some info about the server specs ... for the trade script i'd need the OS (http://www.arrowscripts.com/atl3_dl.shtml) ... but first of all, i need to know if php and such is allowed at all :/ plz holla me :) TIA :)

support: The OS is FreeBSD 7.x. There should not be any problems with PHP at all, however we would need a list of requirements to give you an informed response.

me: thx for the fast response, much appreciated :)
however, the script only asks for certain OSs,
so i dunno what else might be needed :/ i'll
simply try and see if it works 8) if i get stuck,
i'll be back at ya :)

me: well, trying to load the scripts install.cgi, i am redirected to
***.com :( doesnt look like the cgi-bin dir i created is
really active or supported :( plz advise - tia :)

support: We'll have to make a few verifications on our end. Can you let us know how exactly to replicate the issue? We'll get back to you as soon as possible.

support: Do you happen to know what IP address mydomain.com used to point to previously, when it was working ?

me: well, altho chmodded to match the install manual for ATC,
http://www.mydomain.com/cgi-bin/atc/install.cgi brings
up www.***.com which clearly shows php or cgi (bin)
useage is not enabled by default ... but plz, hit me up on
ICQ to make it easier for both sides: ##########.. that way
i can report fail or success faster ;)

support: We will verify if it's possible and will get back to you asap.

support: Can you tell us how to replicate the issue? Where is install.cgi located? Are there credentials required?

me: huh? http://www.mydomain.com/ IS still working ... the problem is i am
redirected when trying to load the file install.cgi in the cgi-bin dir ... so, there
is no problem with dns or anything alike ... the prob IS the cgi-bin dir which
prolly isnt parsed and/or must be moved OUTSIDE the root ...

me: well, i am a lil frustrated ... i told ya the prob is with the CGI-BIN
and there is only ONE folder inside it ... ATC ... and inside that
is the install.cgi file :/ ... so, as mentioned before, the issue is
loading http://www.mydomain.com/cgi-bin/atc/install.cgi (as
mentioned in my mail yesterday)... it redirects to ***.com
which indicates that either a) cgi-bin dir must be outside root or
b) cgi aint enabled or c) attributes of the cgi-bin dir are wrong ...

support: The install.cgi script contains code that redirects you to the other site.

me: ehh? impossible! ANY file in the cgi-bin/atc/ dir redirects, so
its 100% a server setting and NOT in the script ... besides;
***.com is a XOXOXO site - why shud that trade script
redir to a - for the script - unknown site? doesnt make sense
at all ... someone hit me up plz: icq ###### ...

me: hey, simply try to load ANY file in the cgi-bin/atc/ dir and you
will ALWAYS be redirected to ***.com ... why dont you
look at the server config to check if cgi-bin is enabled?! it is
NOT a script error, but a server setting ... its plain to see so
why do ya think its the script?

what a pain in the ass ... still no-one on icq :mad: how dumb can support be? :disgust

It sucks when the support is dumb. The support at justhost.com seems fine to me.

:1orglaugh:1orglaugh

Support employees are usually trained monkeys working for low sallary and having one of worst jobs. Nobody "normal" stays in such work for more then few months (2-4).

there is nothing worse then calling support for help on something and you know more then the person you are talking to and you have to explain things to them :mad:

That does suck. :2 cents:

There's also the other side of the coin where the tech does know what he's talking about, but the customer keeps trying to short cut the convo because he thinks he knows better...

(I'll have to admit I've been that customer a couple of times... when you're frustrated because things are broken you just want it fixed... :) )

:2 cents::thumbsup:thumbsup:thumbsup:thumbsup:thumbsu p

So fucking true

:2 cents: thats why i was so frustrated and needed to vent :winkwink:

it doesn't seem like you are the sharpest tool is the drawer either