Epoch is hard to get a hold of...
 

You click their banner on gfy, and read about all of their features and get bounced around to 4 different numbers.


800 893 8871(dial the 310 # instead to reach the dept)
310 827 5880(this number tells you to call this next number)

310 664 9798(number had been changed to next number)

310 827 9939(same thing as dialing the 800# except after waiting for 30 rings, I get no answer.



:BangBang: :ak47:

They must suck!
I sent them an email in regards to joining their service and they never did answer it.:warning

1-888-627-3888 or (310) 827-5880 - this is for client support, the menu tells you to punch 320
for tech support which is 24/7/365, the menu tells you to dial 1-800-893-8871 for customer service for cardholders which is also 24/7/365

We are very easy to get ahold of, someone is always here to help you.

Clay
Epoch

I've never had a problem... Epoch Kicks Ass!!

They still think it's 2002
http://www.hostones.com/temp/epoch.jpg

Their stats have the same "features" like they had in 1998. I think they have the most simple stats of all billers around. Ok lets say something +, they always pay on time.

Of all the processors, they have been the easiest to contact for me.

Sorry about the reports freeones, we have been focusing on making more money rather than reporting it.

I will have someone in tech change the default date, we are releasing a huge new product at Internext on Monday so tech is a little bit distracted with the launch.

Clay
Epoch

Clay I see your point, but with better stats webmasters wil lbe able to make more money too. If you show them where referer signups came from then they will be able to send more target traffic, by placing links on the right pages. This is just one example. I recently had a deal with a respectable company and they didn;t had any stats for me to watch. All I could do is asking them by mail how many signups I had. It was pretty much a nightmare and won't do it ever again this way, no matter which company it is.

Freeones,

I understand your point 100% but most of the companies that we process for use their own reporting and stats systems for affiliates which is fed by data from our systems.

I know the reseller reporting is not up to par on our systems and it will be redone soon. However once you see what we are releasing on Monday you will completely understand why we haven't spent the tech time to update reseller stats yet.

This new product is so functional it will change the way that most people do business in this industry. By far this willl be our biggest product release to date.

See you at Internext!


Clay
Epoch

I am very curious about what the new product is going to be. I won't be at internext, anywhere online you will be giving out the details at the same time?
ZoiNk

There easy to reach - all you have to do is dial there number - ive done it several times and got great support from them

ZoiNk,

There will be a post on this board regarding the new product for those not going to internext.

Clay
Epoch

reddawg, Anyone can experience email prob's. I don't know where you sent your email, but if you want to drop me a line with any questions you have I'll help you out. [email protected].


Daymare, Clay's right. There is someone at Epoch to speak with 24 hours a day every day of the year. We never close. If you're having any trouble getting through to us, try using our "Call Me Now" feature at http://www.epochsystems.com/support/callmenow.html


Stay tuned to GFY guys. Big news from Epoch coming in 48 hours!

---Rand

The REVOLUTION is Coming!


http://www.changethevote.com/epassportelogo.gif

Epoch rules. :thumbsup

They may not have the best stats, but all I care about is my bottom line, and not having to worry about getting my money every week.

I'm really looking forward to finding out what this Epassport thing is all about.

epoch has the best support of any company i know of.

every once in a while late at night i'd call for an hour straight, and it always says "Langston is not available, leave a message" then i'd just give up.

other then that your solid.

I've had good luck contacting epoch tech guys, even after hours.

they're the easiest CC processor to setup the cross-sell with by far...

i'll be interested to see the upcoming release!

Langston is good but he's not available 24 hours a day. :)

But tech support is! And if you ever have any probllem by phone just drop them an email or go to the "Call Me Now" feature at http://www.epochsystems.com/support/callme.html and someone will get with you quickly.

---Rand


http://www.changethevote.com/epassportelogo_sm.gif

Stanton,

I'd really like to know how you tried to reach us. If you really want to talk, please email me at [email protected]. I'll make sure you get a response.

Every client counts.

--Rand at Epoch









http://www.epochsystems.com/sales/revolution1c.gif

Epoch kills the other processors...

I can't wait to see what they are going to release.

acpay is not bad either . I use them . they are a great comapny to work with

:)