over 10k in VV, need to send verifications?
 

i have over 10k on VV so do i need to send any documents to use my card on the ATM?

and where should i send them if so?

thank you

"A small percentage of cardholders will be required to provide certain confirming due diligence information. If you have attempted to use your card without success, it likely means that your account has been identified as one requiring additional due diligence information. Please email us at [email protected], including the first and last name on the card and the last four digits of either the virtual or physical card and we will verify as soon as is possible as to whether or not you will need to provide additional due diligence information. Please be patient, as we are receiving many emails regarding this matter; we are attempting to respond to all emails within 24 hours. "

good question which I want to have an answer on too.

you need to email them after you do that, they will email you due diligence form and ask for some certified docs..
passport
utility bill
sources of funds
proposed use of funds

good luck, hope you get your money.
lots of people going to email them today so email them asap to get quicker response