Update on RCN cutomers moving to ISPRIME
 

Guys here is an update

RCN provided ISPRIME with login information to their backup system for the purpose of setting up clients that are wishing to move to ISPRIME.
RCN is still in possession of the back up servers.

If you signed up with ISPRIME, please understand that it is taking a long time because RCN’s backup is pegged down because their backups are BOTH encrypted and compressed, and from all the people trying to retrieve their data off of it. This has created a bottleneck and it’s a major factor that is limiting us at this point. We can only recover data as fast as RCN’s back-up system is allowing us.

ISPRIME is NOT accepting ANY file-sharing or warez sites! If you own one please don’t bother contacting us. We can NOT and will NOT help you.

We are working as fast as possible for the past 72 hours to bring up customers online who signed up with us. Please understand the situation here: we have over 100 RCN customers who ALL want to go up at once. Our biggest challenge is to get the data off RCN’s backup system. However, we are getting it as fast as the system allows us to.

If you wish to move to another host besides ISPRIME, you may do so by contacting RCN and getting a copy of your backup. ISPRIME DOES NOT physically have your data, ALL we have are LOGINS to their backup system for customers moving over to ISPrime.

Please understand that when RCN came to us and asked for HELP, we opened our doors for their clients and have been forced to work around the clock -- doing our absolute best to try and bring up as many customers as we can, as fast as we can. We understand the urgency and importance of ALL people affected by this disaster and are lending our resources to help as much as we can possibly can.
If you’ve signed up with us and your sites still have not come online, please be patient; we are doing everything we can to get the data off RCN’s backup. We are limited by the speed of their backup system, and are doing everything we can to speed up the setup process -- in any way possible.

ISPRIME is NOT associated with RCN in any way. RCN did have some servers collocated with ISPRIME, which is a very small percentage of their operation.
There have been a lot of people commenting negatively on ISPRIME and blaming us for slow recovery. The fact is when we learned of what happened to RCN, we were the first ones to land a helping hand and open up our doors and resources to those of you who have lost your entire business. A lot of people here are saying what they would have done, but the fact is ISPRIME has been doing everything it can to help save as many businesses as it can. This is not a publicity stunt or a way for us to make quick buck here. This is giving back to the community and to those in need. We have been doing just that.

We are not going to be monitoring this or any other message boards to answer questions. We are busy doing what we’ve set out to do -- and that is bring up as many customers as we can.

Those of you who decided to migrate to us, we ask you to be patient, and let us complete our work. We are doing absolutely EVERYTHING we can to bring you up as quickly as RCN’s backup system is allowing us to.

CAN you HOST my TORRENT SITE?

maybe another host would want to help get RCN customers back online too.

Reading between the lines here, RCN had worse than an inadequate backup system.

Seems to be alot of distance being put between ISPRIME and RCN now.

I know one unhappy camper : madawgz

ISPrime is big time they host Bang Bros

Dimi this is why it takes 12h for support team to setup two pop3 accounts? ;-)

We, as are most hosts here, are willing to help. The RCN clients that are still down need to make tough decisions and search out the best solutions for their hosting needs, but to do that, they need to either have their own backups, be able to get them from RCN or concede the data loss and switch DNS ASAP to start capturing the traffic back and rebuild their sites.

My experience with ISPrime over the years has been nothing but great and they didn't ask for this to be thrown at them, but they are in a better position to help based on the relationship that already existed and are offering to help. Most hosts don't have 1000 servers sitting around open and if they did, it's still a Rat's nest to sort out with the backups. Either take them up on it, move elsewhere or wait it out.

Complaining about them, their pricing or your place in line isn't going to change what happened now.

I can only imagine the gut wrenching process you are all going through right now. Best of luck to all involved.

isprime knows what they are doing, and i'm sure they are doing all they can with their resources to help all those out. as big as they are, they are probably stretched to their limit and doing what they can. have faith in them

:thumbsup:thumbsup:thumbsup:thumbsup

Getting tired of the "ISPrime is in this to HELP" bullshit.

Taking our money by promising to get us online quickly is NOT helping us out when you do not actually get us up.

You promised to put do your best and get those that paid you money up a soon as possible. You took on 100+ clients, and those that signed up before the rush are not being looked after.

I call that taking in as much money as you can right away, from desperate people, and worrying about us actually getting online later.

I am sure many would "open" their doors to 100+ accounts as well. Actually getting them online in a timely matter as promised is another matter.

Also, blaming it on a bottleneck with backups is more bullshit. We have had our data two days ago and we still cannot get you guys to make simple DNS entries and get us online.

Stop saying you are doing this to help. You are not. This is business. Just get the fucking job done.

Why is my website offline all of a sudden (it was online 1 hour ago)? Host doesnt exist.

At ISPrime? Same over here... their support team is a mess it seems. Someone fixes something, and another person messes it up.

No, RCN. I have a virtual hosting account @ web2.vh.realitychecknetwork.com. Probably a DNS problem? NS1.REALITYCHECKNETWORK.COM/NS2 can't be reached

:thumbsup :thumbsup :thumbsup

:pimp :pimp :pimp

Obviously progress is being made by rcn at this point as I see xvideos online right now.

Yep, wonder what's causing all the bottleneck lol

Hey kong if you aren't happy with something stay with RCN let them recover your data and continue doing business your way.

In any case judging by this post https://gfy.com/showthread.php?t=367786 you are a mailer/spammer which clearly is against our AUP. So take your business else where because we DO NOT allow mailing from our network.

Thank you.

Too bad that you will continually host scammers SOBV and their many sites even though they fucked over tons of people for THOUSANDS of dollars.

ISPrime has been a great host for us and top notch support.

I see you have a hard on for us for some time now. If you have a legal complaint you may send an email with your complaint to abuse at isprime dot com

You have poured dirt on us for the past few days which was absolutely baseless. That's your problem. We have always been, and will be one of the cleanest operations in the industry. We turn away scum while other close their eyes and take it on, while profiting from it. I don't have to defend our company; our clean record speaks for itself. Of course there are people like you who will always have something negative to say because it benefits you in one way or another.

The fact is I believe in Karma and all the bad dirt you've attempted to pour on people will come back to hunt you. You can be sure of that.

Enjoy the rest of your night.

Thank you! And that's our customer speaking. NOT some board whore with his baseless accusations.

Jordan you have a point there :)

Thank you Steve. Well said. We appreciate kind words from REAL customers! :thumbsup

Thanks Moose. You're always been a stand up guy, and you do run a solid operation. Not many people left in the industry with this much etiquette.

He's a troll. Jeez... get somebody else to do your PR.

BTW... get those fucking sites up lazy asshole

Good to see someone is helping everyone here...

That's a pretty bold statement to make.

In your eyes is a mailer and a spammer the same thing ? If no why do you group them together in this post when you address your customer?

I had server with RCN during the crisis. ISprime got my site up quickly. I may have been one of the first to contact them but was still impressed with the support.

Due,

We don't allow mailing from our network. It's as simple as that. He is not our customer and will NOT be our customer. We decide whether to take on a customer or not. From What I've seen he is looking for servers to setup his mailing empire.

Look at the end of the day we are here to protect our legit customers and are not looking for a quick way to make money. Just like some people allow warez sites or trackers to be hosted on their network and we don't.

He was/is RCN's customer and if he wishes do go else where he can do so. But he isn't moving to our network.

We have been in business for over 10 years and since day one we maintained a clean and transparent policy. I suppose that is why we host the most respectable names in the industry. We stand 100% behind our product.

ISPrime to the rescue!

Just got to say that I have tried contacting both ISPrime and RCN and have yet to receive my data or any ETA on when I would be receiving my backups from either company.

ISPrime had me on hold the whole time why they tried reaching out to RCN.
They eventually told me to call back tomorrow as rcn was "UNREACHABLE"

You are looking at a post from 2004 and making judgement... really?

Everything I said was honest in my post... for you to come and reply with I should stay at RCN was 100% wrong.

My point was I have my data. I could of went to another host. I signed up with you because of your promise to get me up. Instead I get support that replys in days, not hours or minutes as you claimed.

Fuck you.

Really professional of them, is it not? They berate their own customers because of their own shortfalls... and on top of that, insult them.

Captain, your an idiot. You know not what you speak of and just put your foot in your mouth.

Douche.

Instead of insulting your customers, why not do your fucking job and get them online??

For the record, I don't mail idiot.

Nice try to turn away from the fact that you guys were quick to take everyone's money, but not quick to get them up.

You fucked with people man. Own up to it and just get the fucking job done.

Douche.

ISPrime is cherry-picking the clients who they restore first.

A few days ago i had been told that my servers started being worked on.

And today i learn that it was bullshit and that they started just now. So they have prio customers who they restore first.

Captain from ISPRIME: Were you drunk last night?

I am at a loss as to why you insult customers instead of working to get them online.

LOL - They are just here to HELP! What a joke.

Captain, what's your stand on hosting big tube sites like xvideos.com and xnxx.com?

From the legal point of view - they are clean. But everyone knows that these tubes are the scum of our industry.

So do you/would you host sites like those?

Watch out - he might insult your business model from 2004.

xvideos homepage is online right now but most of the videos are inaccessible (Page not found).

We fucked up with people? By doing what dedicating 100% of our time on working around the clock trying to help out as many people as we can? XSV is right we did not ask for it. RCN came to us for help and we have been doing just that. HELPING to restore clients. If you are not happy with our progress GO somewhere else, I don't respect people who ask you for help and then spit in your face while you're helping them up.

We are getting customers online and have been for the past 72 hours. Alot of them are up and operational and are coming up as we speak.

We were not the first ones to start insulting, check yourself, scroll up starting talking nonsense. It's really simple if you aren't happy with the progress it's understandable. But if you are going to start insulting the same people who are trying to help you, this is the outcome you should expect.

We promised to get everyone up who came to us, and we are intending on keeping that promise. Everyone who came to us and decided to go with us have been going up in the past 48 hours and are going up as we speak. Obviously it's a daunting process and we are doing what we can.

We are setting up customers as soon as are getting the data. You may believe what you want.

Oh yeah, you're right again! After working 20 hours a day I got drunk from all the nasty shit you had to say.

I will leave off with one thing, if you're down and are asking people to help you don't spit in their face while they are working around the clock to bring you up. Have some respect.

Well I think you can answer that by looking where Xvideos and XNXX are hosted. Let me give you a hint; They are NOT hosted with us.

Ok, so you don't host tubes? Sounds good, if it is so.

What would be the difference? You would still be profiting from a purported mailer/spammer, nevermind the 100 or so questionable torrent sites you're profiting on, since you lease/resell space to RCN.

Might I suggest having someone else do your PR and putting you back in the server room, since you obviously can't handle PR professionally.

Captain, I stick to my post which I will re-iterate below. Fact is you promised something to early customers and did not follow through.

You call getting me online HELP? I call it business. I pay you, you get servers up. That is not help, it is fucking BUSINESS. I could of went with any other host and been up already, instead I took your promise, and that promise was worth shit.

Get someone else to handle your PR man - you suck. You should of simply apologized, said we are going to get the fucking job done, and be done with it. Instead you started a pissing contest.

-------
My earlier post, 100% FACT

Getting tired of the "ISPrime is in this to HELP" bullshit.

Taking our money by promising to get us online quickly is NOT helping us out when you do not actually get us up.

You promised to put do your best and get those that paid you money up a soon as possible. You took on 100+ clients, and those that signed up before the rush are not being looked after.

I call that taking in as much money as you can right away, from desperate people, and worrying about us actually getting online later.

I am sure many would "open" their doors to 100+ accounts as well. Actually getting them online in a timely matter as promised is another matter.

Also, blaming it on a bottleneck with backups is more bullshit. We have had our data two days ago and we still cannot get you guys to make simple DNS entries and get us online.

Stop saying you are doing this to help. You are not. This is business. Just get the fucking job done.

Muff, You know in the past 10 years we have been approached by the biggest spammers in the industry asking us to help them out in return for HUGE amount of money. We have been turning AWAY every single one since day one and will continue to do so. I think anyone who has been around long enough knows what happened to the companies such as Alpha Red who decided to take on business like that.

As far me being in the server room; 1. I am not a tech so there is nothing I can physically do to help; I have been and still is working with clients on icq and email while working closely with our tech staff.

Captain - your support guys are awesome - my post was not meant to knock them. I am certain that you guys are one of the best hosts out there.

My post was a rant. You guys bit more than you could chew, and as a result we are suffering.

Instead of insulting me, why not just apologize, get back to work, and get the fucking job done?