Ummmm Not a single thread about Verotel....

[BOSS1]

I am pretty fucking pissed

[NaughtyRob]

What happened?

[DarkJedi]

what happened?

[jakethedog]

er .... whats the deal ...??

[BOSS1]

I am so fucking pisssed

[stickyfingerz]

Have an account with them, but not currently using it, whats up?

[HunkyLuke]

do explain ???

[tony286]

whats up

[doridori]

this .....is........DRAMAAAAAAAAAAAAA

[Agent 488]

me too. fuck them.

[jakethedog]

I am so fucking pisssed

I can only guess that your making way to damn much money using them .. ??

[fuzebox]

As far as I can see, stats work, join pages are up...

Lamest thread ever?

[CDSmith]

We're waiting drama queen.

[BOSS1]

WHY AM I PISSED? BECAUSE I HAVE TO WAKE UP TO THIS BULLSHIT....I ALREADY PAID MY AFFILIATES FOR THESE TRANSACTIONS.....I AM IN RAGE


We tried to contact you by phone, but we were not able to reach you. We want to contact you to discuss a situation that we are confronting that involves your account with us.

Over the past year you have been an active user of Direct Debit EU processing with our company, and we thank you for that business.
We have recently discovered after a complete reconciliation that our partners in processing have underfunded the payouts to us, and in turn we have overpaid you on transactions that were never settled to us. In short, we have paid you out funds that we should not have paid you out. If you want you can also find more information about this DDEU matter in your Control Center --> My Money.

For your particular sites, this total comes to XX USD. I realize this is quite a large amount, and we are extremely upset at our processing partners that have allowed this number to grow to this size. The next step is to find a way in which we can settle up this amount with you in a timely fashion.

We propose that in order for your ongoing revenue to be minimally impacted, we therefore want to deduct the outstanding amount from your holdback, currently set at XX USD and that we take XX of funds from your next twenty five [25] consecutive invoices.

Although we have the right under the terms and conditions of the processing agreement with you to do this unilaterally, we want to discuss with you what works best, and how we can get through this with the least amount of pain. I also want to ensure you that we have put in place additional controls that will prevent this from happening again in the future. Its just a really unfortunate situation that we need to resolve and work through – and your understanding and cooperation is appreciated.

Please confirm that you concur with the above solution.

If you want us to contact you, please send me your correct phone number.

Thank you in advance and apologies for the inconvenience caused.

Best regards,

[Barefootsies]

I have two accounts with them. Everything up and running. Payment came early (last Friday) as usual.

[Angry Jew Cat - Banned for Life]

i stay away from verotel programs like the plague...

[gleem]

so you lost "XX" dollars meaning $11 to $99" ?

[Agent 488]

sucks to be you huh?

[BOSS1]

I guess my trip to europe is coming early this year..... Time to go talk to these nice people in person... Its alot harder to rob me when i am in your face

[Si]

oh fuck!

[Barefootsies]

Hmmm. So they had a billing error, not the first company this has happened with btw or will be the last, and they admit fault, and are willing to work with you over 25 weeks instead of hammering you immediately like a lot of companies do.

Yeah. Sounds unreasonable.

WHY AM I PISSED? BECAUSE I HAVE TO WAKE UP TO THIS BULLSHIT....I ALREADY PAID MY AFFILIATES FOR THESE TRANSACTIONS.....I AM IN RAGE


We tried to contact you by phone, but we were not able to reach you. We want to contact you to discuss a situation that we are confronting that involves your account with us.

Over the past year you have been an active user of Direct Debit EU processing with our company, and we thank you for that business.
We have recently discovered after a complete reconciliation that our partners in processing have underfunded the payouts to us, and in turn we have overpaid you on transactions that were never settled to us. In short, we have paid you out funds that we should not have paid you out. If you want you can also find more information about this DDEU matter in your Control Center --> My Money.

For your particular sites, this total comes to XX USD. I realize this is quite a large amount, and we are extremely upset at our processing partners that have allowed this number to grow to this size. The next step is to find a way in which we can settle up this amount with you in a timely fashion.

We propose that in order for your ongoing revenue to be minimally impacted, we therefore want to deduct the outstanding amount from your holdback, currently set at XX USD and that we take XX of funds from your next twenty five [25] consecutive invoices.

Although we have the right under the terms and conditions of the processing agreement with you to do this unilaterally, we want to discuss with you what works best, and how we can get through this with the least amount of pain. I also want to ensure you that we have put in place additional controls that will prevent this from happening again in the future. Its just a really unfortunate situation that we need to resolve and work through ? and your understanding and cooperation is appreciated.

Please confirm that you concur with the above solution.

If you want us to contact you, please send me your correct phone number.

Thank you in advance and apologies for the inconvenience caused.

Best regards,

[Agent 488]

you never noticed you were paying less that you should have?

[Shap]

Wow that's weak and ballsy. I wonder what would happen if I did that to a few of my affiliates? That's total bullshit.

That said you are a fool if you continue using them after this.

Btw are they asking for 100% of the money back? or trying to work a deal?

[Shap]

i stay away from verotel programs like the plague...

Same here. I was actually going to post I don't know why anyone even processes with them.

[BOSS1]

Wow that's weak and ballsy. I wonder what would happen if I did that to a few of my affiliates? That's total bullshit.

That said you are a fool if you continue using them after this.

Btw are they asking for 100% of the money back? or trying to work a deal?

An only person who has a business like response this year. They want the full amount and I fail to see how it is my responsibility. I provided services to those clients... they failed to do their job....

[Dirty D]

Verotel is the bottom of the list in third party billers.

Tech Support is the worst.
Rates are the worst.

But you can get processing for just about any site.
So they should be treated as the last resort in processing.

[Shap]

you never noticed you were paying less that you should have?

my understanding is they were overpaying him. as an example
his stats showed he was making say $100.
He paid affiliates $60
Vertotel paid him the $100

Now verotel is saying sorry. That $100 was actually $25. You owe us $75.

Meanwhile he's already paid out affiliates on the $100. So Verotel is trying to get money back from him. At the end of the day it looks like he's the one getting fucked hard here.

[sicone]

While that sucks, at least they are willing to negotiate a settlement and let it be paid over a period of time.

They could simply just take the money or close your acct until paid back.

[tony286]

Wow that's weak and ballsy. I wonder what would happen if I did that to a few of my affiliates? That's total bullshit.

That said you are a fool if you continue using them after this.

Btw are they asking for 100% of the money back? or trying to work a deal?

if it was money someone shouldn't of had, why is it ballsy? the bank gives you too much money they will take it back.

[Shap]

An only person who has a business like response this year. They want the full amount and I fail to see how it is my responsibility. I provided services to those clients... they failed to do their job....

Take your contract to a lawyer asap. If you need someone in Montreal let me know. I'll see if I know anyone that could help out.

[BOSS1]

Same here. I was actually going to post I don't know why anyone even processes with them.

They are not my major processor 3rd in cascade... signed on to them when we were just starting out.

[TheDA]

Shit. Not good.

I remember hearing about someone in a similar situation not so long back with another of the big processors.

[Shap]

if it was money someone shouldn't of had, why is it ballsy? the bank gives you too much money they will take it back.

I'm making assumptions here. If it were for one check. That's one thing. I'm assuming by the tone of his posts this is for a few months. If this is a 6 month error that's pretty screwed up. If Ccbill emailed me today and said hey Shap we overpaid you by $1,000,000. You owe it back to us. And meanwhile I've run my business, paid affiliates, bought content, bought advertising assuming I was making that million dollars. I don't know. A mistake like that could put a company out of business.

[Shap]

Hopefully it's not too much and doesn't hurt you too bad.

[BOSS1]

Take your contract to a lawyer asap. If you need someone in Montreal let me know. I'll see if I know anyone that could help out.

Thanks Shap, I am going to discuss this with my corporate lawyer if this is over his head I will hit you up.

[fuzebox]

I guess my trip to europe is coming early this year..... Time to go talk to these nice people in person... Its alot harder to rob me when i am in your face

They send 2-3 employees to every show...

[sicone]

Take your contract to a lawyer asap. If you need someone in Montreal let me know. I'll see if I know anyone that could help out.

I would also request a copy of their records for your account and compare them with yours. Do they reconcile? Do the amounts they claim to have overpaid you line up with a mistake in fees that should have charged to you based on your contract.

A lot of questions looking for answers on this one.

[Barefootsies]

Let me get this straight.

So it is Verotel's fault that you do not watch your own numbers, or catch accounting errors?

Who exactly is doing your fucking taxes and accounting?

my understanding is they were overpaying him. as an example
his stats showed he was making say $100.
He paid affiliates $60
Vertotel paid him the $100

Now verotel is saying sorry. That $100 was actually $25. You owe us $75.

Meanwhile he's already paid out affiliates on the $100. So Verotel is trying to get money back from him. At the end of the day it looks like he's the one getting fucked hard here.

[BOSS1]

Hopefully it's not too much and doesn't hurt you too bad.

I have a reserve and we will keep operating like normal but it is very unpleasant. I will have to take a personal pay cut to make up for this.

[Shap]

if it was money someone shouldn't of had, why is it ballsy? the bank gives you too much money they will take it back.

Threads like this always bring up bad memories for me. It just reminds me how bad ibill fucked me

[Barefootsies]

if it was money someone shouldn't of had, why is it ballsy? the bank gives you too much money they will take it back.

Exactly right.

Almost every online company I have business with has had some accounting error at some point. As well as both of my banks. This included both under, and over paying.

While it sucks either way when they fix the error. You should have known ahead of time.

[Shap]

Let me get this straight.

So it is Verotel's fault that you do not watch your own numbers, or catch accounting errors?

Who exactly is doing your fucking taxes and accounting?

My understanding is Verotel told him he made that and paid him. Verotel were the ones who fucked up their accounting.

I may be wrong. But I go by what my processors report. Obviously we cross reference with users signing up and leaving the site but at the end of the day I have to live by what the processors report. If ccbill came back and told me sorry we thought we collected the mastercard clients for the past 6 months but we just realized we didn't but paid you out on them anyhow. Please give us our money back. That's pretty fucked don't you think?

[BOSS1]

Let me get this straight.

So it is Verotel's fault that you do not watch your own numbers, or catch accounting errors?

Who exactly is doing your fucking taxes and accounting?

Are you challenged... they approved the transactions and paid me for it. Now they are saying that they did not get the money from their partner and want to take money from me....

What the fuck does it have to do with my taxes and accounting....can you do me a favor and stay out of my thread since you have a comprehention level of a left back 1st grader.

[Barefootsies]

I'm making assumptions here. If it were for one check. That's one thing. I'm assuming by the tone of his posts this is for a few months. If this is a 6 month error that's pretty screwed up. If Ccbill emailed me today and said hey Shap we overpaid you by $1,000,000. You owe it back to us. And meanwhile I've run my business, paid affiliates, bought content, bought advertising assuming I was making that million dollars. I don't know. A mistake like that could put a company out of business.

That is why you have accountants on payroll.

[Shap]

Exactly right.

Almost every online company I have business with has had some accounting error at some point. As well as both of my banks. This included both under, and over paying.

While it sucks either way when they fix the error. You should have known ahead of time.

Have you ever dealt with non CC collections and reporting? It's a nightmare. CCs are beautiful because they clear so quickly. Phone payments are especially a bitch they take forever to get paid out on. Again I may be wrong but I'm assuming verotel reported something as being made, paid and earned 100% by Boss1 and now are telling him that was all wrong.

[Shap]

That is why you have accountants on payroll.

I think you guys are having a hard time understand the situation lol.

[Barefootsies]

Have you ever dealt with non CC collections and reporting? It's a nightmare. CCs are beautiful because they clear so quickly. Phone payments are especially a bitch they take forever to get paid out on. Again I may be wrong but I'm assuming verotel reported something as being made, paid and earned 100% by Boss1 and now are telling him that was all wrong.

Yeah I have. I completely agree on every level. It's a fucking headache and nightmare to track this shit. I was not happy when it's happened to me. But what can you do except buy the lube.

You're paid too much and they, like any business, want their money back.

[Shap]

Over the past year you have been an active user of Direct Debit EU processing with our company, and we thank you for that business.
We have recently discovered after a complete reconciliation that our partners in processing have underfunded the payouts to us, and in turn we have overpaid you on transactions that were never settled to us. In short, we have paid you out funds that we should not have paid you out.

Guys read that. For one year they told him x transactions were cleared and he was paid and it was impossible for him to assume anything was wrong. Now they are saying for a FULL year they were underpaid.

[Shap]

Yeah I have. I completely agree on every level. It's a fucking headache and nightmare to track this shit. I was not happy when it's happened to me. But what can you do except buy the lube.

You're paid too much and they, like any business, want their money back.

The bitch is I imagine it is impossible for Boss1 to even verify if that story is true.

[Barefootsies]

Guys read that. For one year they told him x transactions were cleared and he was paid and it was impossible for him to assume anything was wrong. Now they are saying for a FULL year they were underpaid.

What's funny is i'm sure barefootsies if this happened to you you'd shit yourself and be really pissed. Yet here you are claiming it is boss1's own fault. How was he to know?

It has. I was.