Epassporte Support

[darxoul]

Hi guy's, I've been trying to contact someone from e-passporte, I've been sending mails, several times (daily for 8 days now) and haven't received any response. Is there another way to contact them (except by phone, cause long distance calls from here are really expensive).

I think once I read something from ICQ support or something like that, but I've been reading and searching in their website and nothing.

[Sly]

You want to talk to Keyser Soze. He seems like the only one over there who actually helps out.

[darxoul]

But.. where I can reach him, as I told you phone is not an option here..

[Michael O]

Its 5am here and I am on my way to be if you email me in the next 10 minutes I will answer otherwise it won't be for the next 10-12 hours.

[minusonebit]

Keyser Soze,

I hate to keep being an ass to you because it DOES seem like you are trying, but its just really hard to like your company right now and I do have to wonder why my issue still is an issue. When does my problem get fixed?

[darxoul]

I've sent the mail to Keyser, hope I can still reach him

[Michael O]

Keyser Soze,

I hate to keep being an ass to you because it DOES seem like you are trying, but its just really hard to like your company right now and I do have to wonder why my issue still is an issue. When does my problem get fixed?

The reason I haven't been able to give you an answer is because I don't know how it works when they cancelled the transaction, I have asked someone to contact you about it but that won't happen before Monday.

How it normally works is that you have to ask the merchant to fax ePassporte a letter on with their letterhead that they have no intention of completing the transaction.
It should be faxed to (310) 564-1751

If you can get them to do this the pending charge can be dropped.
If they do it, please let me know and I will try to get them to handle the fax as soon as possible.

[minusonebit]

But that still dosent fix the problem of you guys passing around this global flag as an AVS response, which is what started this whole thing to begin with and even once the problem is fixed we are still going to have the same problem if they run it again and the AVS response is still screwed up.

[Michael O]

But that still dosent fix the problem of you guys passing around this global flag as an AVS response, which is what started this whole thing to begin with and even once the problem is fixed we are still going to have the same problem if they run it again and the AVS response is still screwed up.

I have no idea what you just said.
Thats why I passed it on but unfortunetely the person able to handle this won't be in the office before Monday.
I have sent her hte link to the thread you made and she will take a look at it and I've asked her to contact you.

[Michael O]

I googled it a bit.
Are you aware that the issuing bank is St.Kitts-Nevis-Anguilla National Bank located in Basseterre, St. Kitts, West Indies.

And address verification is not supported.
Could that explain it?

[minusonebit]

Bump for highlighted ignorance.

Let this be a lesson as to why the management at every payment processor should teach the support team what AVS is. I'm sorry kiddo, but you should know what AVS is in your position and you shouldnt have had to google it.

AVS, CVV, Auth. If you work in credit card processing and you dont know what those three terms mean, your upper management is failing you as an employee because they should have never put you on the floor without this knowledge.