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Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed.

 
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Old 08-11-2006, 02:43 PM   #51
scottybuzz
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heres a bump too
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Old 08-11-2006, 02:49 PM   #52
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bump again
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Old 08-11-2006, 02:50 PM   #53
poisson
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Ola la la la la la la la.

EPassporte suck, keyser rock! any update m8?
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Old 08-11-2006, 02:56 PM   #54
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I can use my account but now looks Epass sent out duplicate p2p's thus deducting the amount twice. Oh well I will contact support.
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Old 08-11-2006, 02:57 PM   #55
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Quote:
Originally Posted by poisson
Ola la la la la la la la.

EPassporte suck, keyser rock! any update m8?

still cant send money on epass?
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Old 08-11-2006, 03:01 PM   #56
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Originally Posted by tenderobject
still cant send money on epass?

Not at the moment, but i'm sure keyser will get it fix.

I'd say a day or 2 and everyone will be ok with them.
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Old 08-11-2006, 03:02 PM   #57
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it's working now...
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Old 08-11-2006, 03:05 PM   #58
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Glad it is fixed.
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Old 08-11-2006, 03:06 PM   #59
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so will you refund the amount charged to my card for adding it? Since your RUDE staff yesterday said it was company policy and I had no other choice to send money?
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Old 08-11-2006, 03:07 PM   #60
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still not here
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Old 08-11-2006, 03:42 PM   #61
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so will you refund the amount charged to my card for adding it? Since your RUDE staff yesterday said it was company policy and I had no other choice to send money?
Yeah, I want to know this as well.

This morning, Epass customer service specifically told me that I need to verify my personal account with a credit card, so I did. (And that this was not a technical problem) Obviously, this was not necessary.

Epass may be a great idea, but their customer service and communication both within the company, and with their customers needs to be seriously improved. When bad customer service costs me time and money, I get very pissed off.
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Old 08-11-2006, 04:42 PM   #62
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Quote:
Originally Posted by ravo

This morning, Epass customer service specifically told me that I need to verify my personal account with a credit card, so I did. (And that this was not a technical problem) Obviously, this was not necessary.

Epass may be a great idea, but their customer service and communication both within the company, and with their customers needs to be seriously improved. When bad customer service costs me time and money, I get very pissed off.
Maybe is time to train their people, just to tell them where are they working and will be a big improvement
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Old 08-11-2006, 09:56 PM   #63
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I'm glad it's back to normal. Thanks Keyser.
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Old 08-11-2006, 09:57 PM   #64
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so, everythings back to normal
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Old 08-11-2006, 09:57 PM   #65
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Thats good news
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Old 08-11-2006, 11:19 PM   #66
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wow! its been almost a day and i can't still send money on epass! this is pissing me off. i think this bulshit glitch is really a fucking new policy since people are bitching with this bullshit epass change their mind so they won't lose half of their clients.
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Old 08-12-2006, 03:25 AM   #67
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still doesn't work for me too
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Old 08-12-2006, 06:02 AM   #68
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The problem continues for card holders having gift accounts, we are working to solve it.
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Old 08-13-2006, 05:50 AM   #69
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bump
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Old 08-13-2006, 03:06 PM   #70
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Maybe is time to train their people, just to tell them where are they working and will be a big improvement
training employees? thats a joke, maybe at mcdonalds



what about the people who actually added a load card because of what a phone rep said? you gonna wait for tassy to answer that one?
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Old 08-13-2006, 10:53 PM   #71
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fuck this. i can't still send money on epass!!! bullshitE!
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Old 08-14-2006, 01:48 PM   #72
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I just tried to use the virtual card and transaction was declined.

Anyone else having the same problem?
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Old 08-14-2006, 10:10 PM   #73
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poison: i still have problem.. this is totally fucked up and epassporte reps looks like trying to avoid this thread.
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Old 08-15-2006, 04:25 AM   #74
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p2p works again here
thanks Keyser
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Old 08-15-2006, 04:35 AM   #75
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Keyser is really one of those persons that does great job...
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Old 08-15-2006, 04:49 AM   #76
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Quote:
Originally Posted by tenderobject
poison: i still have problem.. this is totally fucked up and epassporte reps looks like trying to avoid this thread.
The issue should have been fixed.
Can you please try again please contact me if it still doesn't work for you.
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Old 08-15-2006, 05:05 AM   #77
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I just tried to use the virtual card and transaction was declined.

Anyone else having the same problem?
Yup happened to me last night.
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Old 08-15-2006, 05:27 AM   #78
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Fixed, thank's Keyser
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Old 08-18-2006, 03:15 PM   #79
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Yeah, I want to know this as well.

This morning, Epass customer service specifically told me that I need to verify my personal account with a credit card, so I did. (And that this was not a technical problem) Obviously, this was not necessary.

Epass may be a great idea, but their customer service and communication both within the company, and with their customers needs to be seriously improved. When bad customer service costs me time and money, I get very pissed off.
Did you find out if we get a refund? He didn't reply to us for some reason.
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Old 08-18-2006, 03:17 PM   #80
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What were you charged for adding your credit card?
As far as I know there are no fees involved in adding a credit card.
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