HOSTING DRAMA {{IN STEREO}} Where Available

[fr0gman]

If you have been sitting around hungry for your first dose of hosting drama for the new year your wait is almost over.

Stay tuned to this thread for late breaking news.

[StarkReality]

Still worth dropping my sig

[dissipate]

I'll stick around for a few

[RawAlex]

See Sig. It could be yours.

[pornguy]

if you need hosting worth having, check out www.cyberwurx.com and www.splitinfinity.com

[Wagerboy]

Frog- Do you own frogsex.com?

[Miguel T]

Nice pic... lol

[baddog]

I am hurt . . . .

[fr0gman]

I am hurt . . . .

Don't be hurt... it is not you. GWH rocks.

These other guys are making me mad as hell right now.

<<BIG DRAMA UPDATE IN 30 MINS>>

[vvq]

use www.reflected.net

[baddog]

Don't be hurt... it is not you. GWH rocks.

These other guys are making me mad as hell right now.

<<BIG DRAMA UPDATE IN 30 MINS>>

nah, I mean I would have loved to have gotten a better sig spot.

[SpeakEasy]

Post the Drama please.

[fr0gman]

Frog- Do you own frogsex.com?

nope but I have fr0g sex some times

[CaptainHowdy]

Hope it's not the hosting I just signed up for... !

[Bro Media - BANNED FOR LIFE]

www.phatservers.net you wouldn't have to make this thread if you were with them

[kaori]

30 minutes? you better not just leave us hanging

[L0stMind]

Oh fr0gman... whats the drama :P

[MBS Auto]

hit me up ! I can help you out ;)

[L0stMind]

Waiting for the hosting vultures to jump in the thread...

[fr0gman]

DRAMA in?

5?.


4?


3?


2?


1?

OK here goes?..

As some of you know, I teach a training class and 2 months ago I bought a reseller account from DWHS. Many of you know Chaze from the boards and until tonight I had a pretty high opinion of him and of DWHS. That has all changed.

When I first signed up for the account Charles (Chaze) told me that he was putting me on one of his newest shared servers and that it would be ?slightly better than out low end dedicated box? (his words). That lasted for 3 weeks then they ?moved data centers? and put me on a different server. After being moved my sites started producing server load issues. I though that maybe it was too many cron jobs running at the same time so I killed all of the crons and went with a RSS plugin for WordPress. DWHS continued to report that some of my sites were still using up too many resources. I explained to them that the problem did not present until after they moved me to a different server and that the problem seems to be with the server and not the files. They persisted to claim that it was my sites that were crashing their servers even after I explained to them that I have similar sites that use the same scripts running on other hosts without load issues. This was all in Novenber.

FAST FORWARD to December 30th 2006.

While checking program stats I see that my traffic to some sites had dropped by 70%. While I was investigating this I received an ICQ message from a friend telling me that DWHS had permanently terminated his account for overloading the server. When I checked my account with DWHS I found that they had suspended 112 domains.

I put a message in to Chaze and he called me while I was driving cross country and told me that they were having a problem with server loads on two of my domains. TWO? Then why are all 112 offline? I told him that I would be home in 30 hours and that I would get it sorted. Chaze told me that he had talked to the ?owner? and they decided to not host those domains anymore. I told him no problem and that if he could turn on the other domains I would move the 2 problem ones as soon as I got home.

I get home late on the 31st and immediately started securing new hosting for the domains in question. HostGator was my host of choice and I moved the two domains that were causing problems over at DWHS and guess what??? They are having NO SERVER LOAD issues. I did not change one thing about the sites other than move them to a different host.

Tonight I get a message from DWHS informing me that I have to move all of my domains not just the ones that their server can?t handle. ALL? Yes, all!

Hostgator will move 20 domains from your old host to your new account for free and that leaves me with 92 domains that have to be moved. I contacted HostGator and they told me that if DWHS would provide a tar ball with the sites and the SQL dumps then they can load them for free otherwise it will cost 5.00 for each domain. When I asked DWHS to do this they refused, saying that they can?t do that. BULLSHIT! If a host can?t tar ball sites then they are not a real host, right? I mean how complicated is it to enter a command line and pack up some sites?

After much heated discussion DWHS has refused to help.

Here are the facts:

1. DWHS promised me space on a server that they later reneged on.
2. DWHS servers will not handle simple WordPress blogs with an RSS plugin
3. DWHS will terminate ALL of your domains because of problems with just a few
4. DWHS will not assume responsibility for THEIR problems
5. DWHS will not help you move sites from their servers even when the problem is theirs
6. I sent them 12 accounts in less than 60 days.
7. The same sites run fine on different servers.

Now, if you have sites hosted with DWHS I strongly suggest that you look for new hosting. They flatly refused to entertain any requests that they fix their servers.

On a lighter note, I want to thank baddog with GotWebHost for stepping up and working with me to get new dedicated servers. I also want to thank HostGator for doing all that they have done to get me moved and putting up with my constant requests for server load stats (they have not changed due to my sites BTW).

In closing I would like to send a big juicy GFY to DWHS. You guys have screwed me over and I want the world to know that not only do you have servers that can?t handle the simplest of sites, but your refusal to assume responsibility of this fiasco is wrong in so many ways. I hope this thread will prevent others from making the same mistake that I made by sending you money, new business and trusting you with my business.

DWHS = use at your own peril.

P.S.

I think that it is worth mentioning that if you send 11 new subscribers to DWHS and they buy $64.95 accounts you will get $220.04 commission. If you send the same 11 sales and they buy ANY hosting package from HostGator you will get $1,100.00 in commission.

Thank you for your time and attention.

[fr0gman]

EDIT...

The correct link to GotWebHost

[baddog]

Sorry about your trouble, glad to be of assistance.

[RawAlex]

Frogman, without knowing the whole story, I have to say this: If you are running 100+ domains with databases, cron jobs, and other stuff, you really need to get your ass off of shared hosting and onto your own box, where you would be basically master of your own world, and whatever issues exist would be from your own stuff only.

Very likely your original host assigned a very small amount of resources on a shared server to you, and you far exceeded what they expected.

But continue.



Drama Llama is amused.

[Love Sex]

100 word press blogs on a shared host gator account is going to get canned too if you have traffic.

[fr0gman]

Frogman, without knowing the whole story, I have to say this: If you are running 100+ domains with databases, cron jobs, and other stuff, you really need to get your ass off of shared hosting and onto your own box, where you would be basically master of your own world, and whatever issues exist would be from your own stuff only.

Very likely your original host assigned a very small amount of resources on a shared server to you, and you far exceeded what they expected.

But continue.

Drama Llama is amused.

I am not arguing that point, but if a host is going to advertise UNLIMITED domains and UNLIMITED SQL DB then they should be prepared for the 1% of the people that acutally plan to use WHAT THEY BOUGHT.

Using the word UNLIMITED to mean "until we get your sites then we can prod you into a more expensive account" is unconscionable. Then to take no responsibility for weak servers is BULLSHIT!

[SinisterStudios]

Read the fine print, im sure unlimited domains doesnt mean unlimited server resources too.

[dougeetx]

I am not arguing that point, but if a host is going to advertise UNLIMITED domains and UNLIMITED SQL DB then they should be prepared for the 1% of the people that acutally plan to use WHAT THEY BOUGHT.

Using the word UNLIMITED to mean "until we get your sites then we can prod you into a more expensive account" is unconscionable. Then to take no responsibility for weak servers is BULLSHIT!

http://www.Ev1Servers.net

[L0stMind]

I am just curious on how much resources were actually being used....

[pr0]

As the director of a class you should have several dedicated servers, a big pipe, & your own 24-7 on-call technician. From which you should offer hosting to your students. Allowing another host to take care of you & all of those clients is ridiculous...you should take full responsibility for all your lets say students (but in reality customers) well-being.

#2 - a host charging you $5.00 per domain moved is HORSESHIT

any host charging for moving domains is a host that doesn't need new customers

#3 - bashing another host is perfectly fine (IM WITH YOU ON THIS ONE)....so long as you don't spend the second half of your thread promoting other hosts....Can we say BAD TASTE?

In conclusion -

All you have proven here tonight (in my opinion) is your lack of technical ability, lack of connections inside the hosting business & possible lack of class.

I would say you have also proven your lack of proper funding...due to the fact you didn't spring for the dedicated, however on further inspection, i would want to be running the exact same setup as my students. So I'll let you slide on that one. However i would like to hear if you sent all your "students" a referral code for when they signed up. So you could take that $2.50 a month from their virtual account revenue. I'm just going to guess you did...LOL A real webmaster would only suggest someone to a customer they know & have trusted for atleast a year +

Happy new year!



sux u had to get pwned.....but consider this a free personal class on board etiquette

[split_joel]

okay i wasn't going to set into this but im going to anyways.

The fact of the matter is this guy was told no restrictions no nothing. A Shared server or virtual server should be able to handle anything esp if it said unlimited. Also the fact that before they moved him from the good server to the new data center things were good. Could it be that they possibly got kicked out of one rented colo and had to move to another and didnt own the equipment so they had to move him to a lesser box, its his fault? Its the host and the fact that they shut him down without notice, and wouldn't help him tar his stuff, when it takes two seconds. Give me a break

My thoughts

[pr0]

no hard feelings btw, i happen to like you...& see big things in the future for you

[baddog]

Read the fine print, im sure unlimited domains doesnt mean unlimited server resources too.

I did find this:

CPU Usage
Sites may not use extreme unwarranted CPU usage. This includes usage of "heavy" scripts or Flash/shockwave files. By heavy we mean oversized without cause, to the point where most users would be unable to view them in a reasonable amount of time. No single site may consume 30% of CPU usage for a sustained period of time.


Not really sure how a customer would know if that was happening or not, but a blog shouldn't do that.

[pr0]

p.s. this link is still up on your site

https://dwhs.net/secure/signup/aff.php?id=13189

[split_joel]

Not really sure how a customer would know if that was happening or not, but a blog shouldn't do that.

amen to that im with you on that one

[baddog]

amen to that im with you on that one

Well, as hard as it is to admit, it was a little difficult agreeing with your comments as well.

[pr0]

a good friend of mine who admins boxs for a living just reduced huge load/cpu usage on a webmasters box with 100's of blogs...

i don't think this is "a" blog we're speaking of....100's of copies of anything (if not properly setup or tweaked) could eat up 30&#37; of a server

but a big fuck you to dwhs (if they infact wouldn't help a customer tarball)

thats essentially host blackmail

[RawAlex]

split_joel: I agree, but 2 domains with wordpress out collecting a ton of feeds can really kill a server dead... the more posts that are in a wordpress database, the worse the performance of most RSS feeding software becomes. Wordpress is very, very unoptimized! Check out a site that has the time and query count visible on their pages... wordpress is a hog unless configured and modded very carefully with the right plugins and options (and potentially one database index tweak).

On a lower end server running a couple of hundreds virtual accounts, it would be really easy for this to turn into a problem.

Unlimited means unlimited... but no matter what, you have to be smart about what you expect. There is not really such a thing as unlimited... you are limited by the host's connection, the speed of their routing equipment, the size of the hard disk in the server, the processor, the board, the speed of the net connection, and the way the server is configured (amoungst others). Loading up a bunch of stuff onto a virtual because it is "unlimited" just isn't a good business move.

Having said that, the host is certainly suckass for not helping you move. Proves they really don't give a crap.

[fr0gman]

a good friend of mine who admins boxs for a living just reduced huge load/cpu usage on a webmasters box with 100's of blogs...

i don't think this is "a" blog we're speaking of....100's of copies of anything (if not properly setup or tweaked) could eat up 30% of a server

but a big fuck you to dwhs (if they infact wouldn't help a customer tarball)

thats essentially host blackmail

I am not saying that I do things 100% right. This project has been several months in the making and I agree wit hte fact that I am under funded. I make no apologies to that fact. In all honestly I feel better for having bootstrapped this project. If you are looking to invest I am all ears.

The DWHS issue was a test to see if they could handle the project and obviously they can't... or won't. My problem with them is that they are not interested in finding the problem with their servers.

The blogs were installed via their install plugin so if WP config is the problem then that is also a DWHS issue.

My biggest issues with them are a.) they pulled the plug on ALL of my domains instead of the ones that were roasting their weak ass server. b.) they would not tar the sites so that I could move them to a better host.

[King of Queens]

hostgator has good support and all but like
some1 said earlier...

you need your own box with that many
blogs/sites and hostgator boxes arent
the best deal in town.

once you start getting Exceeded Bandwidth
email notices you'll most likely move again
after a little while

my

[fr0gman]

split_joel: I agree, but 2 domains with wordpress out collecting a ton of feeds can really kill a server dead... the more posts that are in a wordpress database, the worse the performance of most RSS feeding software becomes. Wordpress is very, very unoptimized! Check out a site that has the time and query count visible on their pages... wordpress is a hog unless configured and modded very carefully with the right plugins and options (and potentially one database index tweak).

On a lower end server running a couple of hundreds virtual accounts, it would be really easy for this to turn into a problem.

Unlimited means unlimited... but no matter what, you have to be smart about what you expect. There is not really such a thing as unlimited... you are limited by the host's connection, the speed of their routing equipment, the size of the hard disk in the server, the processor, the board, the speed of the net connection, and the way the server is configured (amoungst others). Loading up a bunch of stuff onto a virtual because it is "unlimited" just isn't a good business move.

Having said that, the host is certainly suckass for not helping you move. Proves they really don't give a crap.

I will get some numbers together on the total WP involved, but rest assured that we are not talking about 100's... less than 10 would be closer to accurate.

The bottom line is that I have the same configs running on a wide range of servers from dedicated to 7.00 accounts and the ONLY place I have a problem is with DWHS.. now when all of the DWHS sites are moved to HostGator, if the problem reappears I will be the first to come on here and eat crow, but that simply will not happen.

Other people I know have the same configs running on DWHS and have no problems... in my view DWHS has 2 ill configure servers adn as long as yu are running a simple vacation picture site for your grandmother you will be fine... try running anything more complex and they can't handle it.

PLUS... that can't give you any info on what is causing the problem... they never said it was WordPress. In fact they have pointed to a very simple PHP file which is basicall an HTML page with an include that pulls in an RSS feed.

[Cash]

wow, send me a letter when the drama starts!

[split_joel]

the fact of the matter is the host should of gave him warning or sometime to move, if a host decides its not worth to keep a customer or they simply can not handle a customer then they need to be fair and work with the customer to ether move or pay more for upgrades. What they did in this case was wrong.

[jimb]

I just wanted to throw my in.

It seems like DWHS gave you notification that you were using too many server resources before they shut you off.

DWHS continued to report that some of my sites were still using up too many resources.

If that was the case, that should have been your first warning to either upgrade or leave. I have dealt with Wordpress users on Virtual Hosting machines by owning a Hosting Company and they do infact take up a large amount of server resources. If you try and force 100+ Wordpress blogs onto a $10/mo account your going to run into issues. Hell you try and put 100 Wordpress blogs onto a $99/mo dedicated server your going to have issues (assuming all are setup doing crontabs at the same time pulling rss feeds).

The lesson is that a majority of hosting companies oversell, its a known fact even highly professional places like MCI and Level3 oversell their circuits. Thats how the hosting business works. I know some people will give you everything under the sun when it comes to hosting, but you really need to ask yourself if it is too good to be true.

Also I would highly suggest you research companies before you commit with one to host your sites. I know there are alot of hosting companies here on GFY with great reps and great support staff. Take the advice of the support rep who tells you "your using too many resources" and upgrade your account. If you feel you are getting cheated then move onto another hosting company.

Good luck on your future hosting

Jim

[chaze]

I am surprised of the audacity it takes to do this after the hours of support and calls we have taken to help you with this. You broke our TOS for over a month straight yet we will still worked with you patiently.

I have said several times.. your account had over 5 different sites over 30% of the CPU, one even reached 140% over and over and another 90% for weeks yet we kept trying to help you and left the sites up. Still today you have accounts overloading on the server yet we are not stopping your account. I have bent over backwards over and over to help you. You need a webmaster to help you manage what your scripts require and how to run them. Running crons at the same time on all your sites nearly crashed the server several times running almost all your sites at over 100%. this is common knowledge for a webmaster. I'm just trying to say I know your mad but venting non-since will not help. Your need a webmaster to help you. We are not able to show you how to run your websites.

The server specs are seen here BTW: http://www.dwhs.com/dedicated-plans-specs.htm
100% is one of the four xeon CPU's.

[jimb]

the fact of the matter is the host should of gave him warning or sometime to move, if a host decides its not worth to keep a customer or they simply can not handle a customer then they need to be fair and work with the customer to ether move or pay more for upgrades. What they did in this case was wrong.

Joel, re-read his post real quick and you will find:

DWHS continued to report that some of my sites were still using up too many resources.

DWHS was giving him "continued" notifications that the sites were using up too many resources.

Jim

[chaze]

the fact of the matter is the host should of gave him warning or sometime to move, if a host decides its not worth to keep a customer or they simply can not handle a customer then they need to be fair and work with the customer to ether move or pay more for upgrades. What they did in this case was wrong.

Of course... we have have been working with him for over a month on this. And even after this thread we are leaving his overloading accounts on the server until it's moved.

[sandman!]

when a user is using more resources then what he is paying for many hosts will get rid of him or make him upgrade instead of taking a loss on the account.

Nothing special in this thread that i see.

[jimb]

if DWHS would provide a tar ball with the sites and the SQL dumps then they can load them for free otherwise it will cost 5.00 for each domain. When I asked DWHS to do this they refused, saying that they can?t do that. BULLSHIT! If a host can?t tar ball sites then they are not a real host, right? I mean how complicated is it to enter a command line and pack up some sites?

Also, judging from the DWHS website they pretty much offer 100% Cpanel/WHM Virtual Hosting. If that is the case you should be able to do a total site/account backup from the Cpanel/WHM screen. Cpanel has an automated backup solution that will tar your entire root directory of WHM (including all sites and mysql databases) and allow you to download it or transfer it to another hosting company. HostGator also runs off of Cpanel/WHM I believe so you can just do a direct FTP over there and then do a Cpanel/WHM Restore. Should take maybe at most a few hours.

That is if your accounts are still open on DWHS.

Jim

[fr0gman]

I am surprised of the audacity it takes to do this after the hours of support and calls we have taken to help you with this. You broke our TOS for over a month straight yet we will still worked with you patiently.

I have said several times.. your account had over 5 different sites over 30% of the CPU, one even reached 140% over and over and another 90% for weeks yet we kept trying to help you and left the sites up. Still today you have accounts overloading on the server yet we are not stopping your account. I have bent over backwards over and over to help you. You need a webmaster to help you manage what your scripts require and how to run them. Running crons at the same time on all your sites nearly crashed the server several times running almost all your sites at over 100%. this is common knowledge for a webmaster. I'm just trying to say I know your mad but venting non-since will not help. Your need a webmaster to help you. We are not able to show you how to run your websites.

The server specs are seen here BTW: http://www.dwhs.com/dedicated-plans-specs.htm
100% is one of the four xeon CPU's.

I knew this was coming...

You did tell me and each time I took steps to solve the problem. I removed all the CRON jobs and that had no effect.

You ignored every suggestion that the problem was with your servers in the face of the fact that the same files run PERFECTLY on other hosts.

You terminated ALL of my domains for 4 days because your servers can't handle simple sites.

You refused to simply tar up the sites and SQL so that I could move them.

And now you want to come on here and accuse me of being audacious.

Charles, the bottom line is that your servers are weak and cannot support simple sites. You ignored the problem and chose to terminate sites that were not causing problems. You also refused to assist in a.) giving specific feedback on the problem and b.) providing a portable way to move the sites.

I am sorry that you are upset by my posting but I gave you several opportunities to MAN up and handle this BEFORE I posted. I ahve the ICQ log if you would like me to post it.

You wanted to hide behind your "owner" and keep your head in the sand. All of this could very easily been avoided by DWHS tar balling the damn files and sending them to the new host.

As one of the posters in this thread stated... "but a big fuck you to dwhs (if they infact wouldn't help a customer tarball)"

This is all your problem.

The weak servers = your problem
Refusing to tar the sites = your problem
The fact that you forced me to out you = your problem

What do you plan to do about it?

[split_joel]

Of course... we have have been working with him for over a month on this. And even after this thread we are leaving his overloading accounts on the server until it's moved.

But you never said to him please find another solution or we will shut you off. Also the least you could do is take 10 seconds and tar it up for him. Not tryin to rag on you guys or make you look bad i am just saying these are somethings people expect.