And arvixe has gone the way of hostgator...

[ericachronic]

About 3 years ago I moved my site off of hostgator because of EIG and there crappy service.

Well in December EIG bought hostgator. In the past two months they have run arvixe into the ground. The downtime has been insane. They must have oversold the servers or some thing. Every thing is slow and the databases crash all the time. If you check out there forums it is a total shit storm over there right now. People have had weeks of down time. One guy had like 27 sites go down for 10 days wrecking his business.

I am fed up.

Any suggestions on a new host (some thing in the $10-$15 a month range)? My site is primarily a wordpress theme and links to my clipstore.

[natasha20]

I have faced those problem from arvixe.arvixe is sucks for me.Now I am using Portal Home - HostBlast.Net site for host my adult sites.

[j3rkules]

Do not use hostgator. You can get some nice vps for that price.

[ericachronic]

Do not use hostgator. You can get some nice vps for that price.

Ohh I wont...had them 3 years ago...never again.

[AlexisDropbear]

This is odd. I've been with Arvixe for years, and I've never had problems like these. Even recently. I mean, sometimes I have site down times, but rarely for more than 5 minutes.

[Milfer]

have you installed any cache plugin in WP, if you not, try installing WP Super Cache and select all the "recommended" options in advance setting

[MzStevens]

That explains why Arvixe is crap all of a sudden. I've had so much downtime lately and I tried moving a forum over there from my old hosting and it just doesn't have enough space to run it at all. I've got a pro account that's supposed to be unlimited (yeah I know, no such thing with shared hosting) and it's just awful. Also, they stopped offering free private WHOIS, which doubles the registration price of their domains for me.

Anyways, I'll be switching to DreamHost. I never had any issues with them and they're adult friendly and have private registration. And an awesome affiliate program which is always nice ;)

[QNAdam]

You should consider raising your budget and upgrading to a VPS or dedicated server, that way you are in your own environment which means better reliability and uptime.

[Denny]

You get what you pay for.

You can check my sig for decent VPS/VDS plans.

[Abelohost]

Where does your traffic mainly come from?

[dirtymind]

we would love to get you to host with us. We can offer you a great price on your package. Contact me, we will always be stable.

[PornSEO]

Originally Posted by jerkules

Do not use hostgator. You can get some nice vps for that price.

Right advice... It's not a reliable service to host your money sites... I use them to host less important sites of our private blog network.

[DamnSexy]

I also notice my websites have often downtime periods lately, and it seems to be more and more often, that sucks, because i'm a long time arvixe customer and it never used to be like this before.

shame, i will try to move to another host.

[ericachronic]

Well arvixe deleted there live chat and removed there support line.

Word is on the webhosting forums they fired all the support staff and then got hacked.

Looks like the ship has sunk...saw this post from an employee

My last day at Arvixe was September 30th. Layoffs were announced on the 26th. There was no transition at all.

Starting on Monday people began to realize that no one was actively replacing laid off staff because there was no one to replace them with.

The ticket count kept on climbing. Some staff went to work double-time trying to at least do something for the huge number of problems our customers were facing and others were demoralized and did next to nothing their last days.

On my last day there was no server monitoring staff left. If a server went down then a shift manager had to fix it, but most of the shift managers were in training with EIG except for those who were also getting laid off. Servers failed and little could be done.

The only people who checked the forums for customer problems were laid off as well. The main Priority Support person was laid off. He was also the most experienced support tech at Arvixe. Most of the QA department kept their jobs but they were more of an internal disciplinary wing with only one person as an exceptional tech and one person as a really bad tech.

Arvixe Managers kept their jobs. Not Shift Managers, Shift Managers there were like lead support techs. Now ASO has more customers to support, less support techs but twice the managers.

If you have a ticket open at Arvixe it will not get a response for 4 days to 1 week. The best bet is to get on twitter or facebook and contact Arvixe Support that way with your ticket number. Then the social media monitor will contact a shift manager, the shift manager will then get a support tech to stop what they are doing and work on a ticket. I was stopped in the middle of tickets constantly to work on a social media ticket.

The core cause of this is a question we speculated about. Arvixe had shared hosting on two server images of 96GB RAM each. The original plan was to divide the customers on each server by 4 and place each quarter on one 32GB RAM image. That was akin to moving 1 lot of customers to a 128GB of RAM but would mean less tickets per failure should a failure happen.

But a step was missed. Instead they migrated all 96GB customers to 32GB. Then to make up for that foul-up, They provisioned more servers but the future to-be-laid-off support staff had no access to the new servers. Then, the new servers had no, or little functioning backups. One went down and was down for 1 week or more.

Then our backup software had a bug in it. This was not Arvixe's fault. But this would have been something manageable had the migration not shoe-horned 96 into 32 and support staff could not restore a working mysql database. Only one person could do this and he was not around 24/7. That added to the ticket count.

Then EIG and ASO would do poorly constructed commands. One took out part of a reseller server, Then support had to spend time recovering that. Before EIG if someone would do a command like that, they would be fired. After EIG we were told "who did it or what was done is not important". That was how we deduced a very high up person at ASO/EIG had done that command.

An ASO / EIG person also "hacked" our customer database and changed all customer names to one name of someone in Pakistan. Again, all we knew was that it was internal and it was "not important" and "not a hack", even though ASO people were the first to proclaim it a hack.

Arvixe's problems are now it is management heavy and light on support.
They moved servers from more resources to less resources.
ASO/EIG staff who do clumsy commands that destroy things.

Thats what happened.

[gnawledge]

I had Hostgator when I first started doing sites a few years ago. It ideal for the price and managed etc. I then had so many errors and downtime as well. I had to install all those Wordpress cache plugins and it was a nightmare with them. Then I moved to Digital Ocean and it was better. But I needed better. OVH dedicated server $109.00 and Cpanel license $34.99. VPS $20.00 or so with $13.99 CPanel license. It's simple to install CENTOS and CPanel. All the video plugins and things to run a good server or VPS is all over the net. It is just quality shit at OVH.

[oppoten]

If you're still looking then Hawk Host probably fits your needs.

[topadult]

If you are looking for VPS, Low End Box - Cheap VPS Hosting Providers Listing & Reviews is one good place to go ;)

[ericachronic]

Does Hawk Host have cpanel?

[Denny]

Originally Posted by ericachronic

Does Hawk Host have cpanel?

Yes, Hawkhost has cpanel.

[pekinwebguy]

Yup I know all about the mess with Arvixe. It helps that I was on their support staff for 2.5 years. But nonetheless, it's not the same host it once was and very unclear if EIG will ever fix things. Keep looking for new hosts and avoid the EIG ones because everything is about the same across all brands. It's sad really, but still inexcusable on their part.