E-gold problem

[N1CKH0LAS]

If there's anyone from e-gold on this board, please read this:
I get the follow error while trying to access my account:

Access denied
The IP you are using to access the e-gold website (81.12.176.xxx) appears to be either an open proxy or otherwise exploited. You will not be permitted to access e-gold services from this IP while this condition continues.

I sent em an email and stuff but they seem too stopid to solve this:
here's a part of their answer:

You will have to contact your internet service provider for further
assistance. If necessary, you may have them contact us regarding this
matter.

This actually means Go Fuck yourself, we can't help you and we don't have time to solve such problems.

1.I don't use a proxy.It's my IP assigned by my new ISP [ vodafone ]
2.I have firewall + antivirus [ zone alarm security suite ] and I don't have malware installed on my PC.
3.I had no problems with e-gold before moving to my new ISP. [ another IP range ]
The problem is I can;t do a shit even if i talk with mi ISP cuz he can;t do anything to change my IP or something like that...
The only way this problem can be solved is to have my IP [ or ip range ] removed from egold banned list...
The problem is there is no one who can understand this and they send me shitty answers... any suggestion to tolve this ? And, PLEASE, if there's anyone from e-gold who's not a stupid just reply in this thread and help.
Thnaks in advance for your answer(s).