same here

Sometimes, I get the feeling Zombaio is a one man operation... like when the dude goes to lunch, the whole places shuts down. If this were CCBill, someone would have made a post giving us an update as to what's going on... but it's like Zombaio is closed for the night.

I made a ticket and it's been assigned, so at least they know about it now

That ain't true. CC Bill does a good job. But I've seen a lot of posts on here directed at CC Bill and they lag just as bad addressing them.

removing users is fine, it's adding them thats the problem

they have technicians working on it

I think today is just a bad day for me. All this is happening at the worse time. It's not so much the money because my payout is minimal and if I were to lose it, it would suck... but it's far from the end of the world.

It's the timing of their site lagging that is bumming me out. I just finished a new project that I'm eager to get pushing and I can't because of the admin issues.

I may be unfairly harsh on Zombaio today... and for that, I'm sorry. This is the first time I've experienced any major issue with them so I'll give them the benefit of the doubt. They've done right by me thus far, so it's only fair.

Sorry Zombaio... but please fix your shit so I can keep on porning!

Spoken like a true man. :thumbsup

Tomas

Zombaio have always paid me on time, and on the odd occasions a wire went missing it was resent very promptly, so I accept the explanation at face value and understand that at this time of year, an unexpected blip can quickly become a major inconvenience and I do not blame you for this. It could have happened to anybody.

HOWEVER, what I believe you have done wrong in handling this situation is that instead of resubmitting the whole 14 day advance batch which now had many days overdue, you should have MANUALLY sent the overdue ones and only resubmitted a batch for the future dated ones.

Next time you screw up, please do this. You will find less grief.

according to the admin area they will be starting the payouts again after the 6th of january

the weird part is why not tomorrow or monday

i know the 14 days thing but since this is for sure affecting their business why not to forget about that 14 days thing

epass pulled the "holidays" card too. How convenient that shit happens during the holidays ?

zombaio guy making a movie as well?

yeah THE CENTER MAN

In fairness to them Will, any business who pays out as well as receives in knows that moving money around internationally between Christmas and New Year can be a lot more challenging with different countries bank closures on different days, especially as this year when the key days fall on weekends.

:1orglaugh:1orglaugh:1orglaugh

Dude all the banks of the world are open today thurs and tomorrow friday why to wait until the next friday 7th to start again according to their admin area?

I've had nothing but love for Zombaio up until this issue. Even with the new rates they are still the cheapest. I just hope they drop or lower the reserve one day.

Not all banks in the world are open on Friday mate, and in the UK, and i believe most of Europe for example, they were closed on Monday and Tuesday of this week and will be closed on Monday of next week. US banks were closed on 24th I believe, anyway the point is that managing multiple international payouts at this time of year is not easy.

Time will tell if this is the beginning of a huge problem or if it was just a little blurp on the map for them. However, when wiring money and being late for several days, it is a huge mistake you dont want to make. When it's a 3rd party billing company you need to make even more sure to not let it happen. How many other companies are missing wires because of the holidays??? any others ?

Just gives flashbacks to epass and their bullshit with the "delay" being due to the holiday weekend.

here is the message:

Dear Customer,
Due to a technical failure with the SWIFT network for international wire payments, our payment files sent from the 20th of December was altered and flagged as corrupt. Due to the global holyday season, we did not get this information before the 23rd of December and called in techs to send new payment instructions.

Due to late bank deployment of the files (holydays) we got confirmation on the files today (the 29th of December) and clients should see payments the coming days.

We apologize with all our heart! This was the worst time for both you and us due to the holydays with lack of staff and also one of the most important periods of the year to get the payment in time for Christmas.

Best Regards
Zombaio Operations Department

Ha. You keep using the 'all the banks in the world are open...'.

They're not.

In 15+ years of experience with international wires, in the civilized and semi-civilized world, I have never seen a situation where a "corrupt file" (?) could delay critical payments for weeks (holidays or not).

Maybe I have always been lucky (could be).

However, people at Zombaio know perfectly that reputation is EVERYTHING in their business, especially now.

If it really was such a trivial technical problem, it's hard to believe that they could not find a way to solve it better and avoid ruining their reputation and business.

Still giving them the benefit of the doubt on the weird "technical problem", in the real world such things tend to happen because of (A) or (B):

(A) a sudden and severe cashflow problem
OR
(B) someone wants to run away with the money

I do NOT think, honestly, it's (B). From an external perspective, it looks like Zombaio was/is growing, so not the best time to run away with the treasure.

If it is (A), cashflow issues, then one would guess that something very specific and unexpected has happened.

Naturally, it's speculation: still, if they are sitting on a pile of cash and it is really JUST a trivial technical problem, they have/had obvious ways to dispel the rumors, and it would be strongly in their interest to do so. Now - not 1,2 or 7 day later.

Spot fuckin' on... If it's not A. or B. then they need to be a whole hell of a lot more transparent and give us real answers... Or do they really think that we're to just take their word for it when they tell us our funds are safe? How many times over the years have people been burned, all the way to hell and back, because they trusted people who gave the very same assurances?

The fact that Zombaio doesn't seem to realize this makes me fear for the worst. They are a great processing company and their support has always been top notch (though I'd like to see 24/7 live chat like ccbill has) but when it comes to our money, we are going to expect specific answers to our questions; and when those answers aren't given, we are going to react. This is what the history in this business has taught us to do.

well we all need to sit down and wait til the 7th according to their admin area cuz the payments will be late till the 6th

"holidays" and "money on motion"?

Poor communication + shady timing = service fail (or worse)

Great advice.

Zombaio has a rich API and feature set. I hope other companies take note of that and innovate.

someone log into their ZOA and check their declined transactions, anyone else getting declined transactions with " communication error " I see around 3 different people get that in past hour :/

im very sure that this is why




Dear Client,
We currently experience some disturbance in the service (lags). Technicians are working on replacement of hardware, which should be done within a couple of hours.

The service should go as normal most of the time but there can be some lags during the day.

Thenk you for understanding and we wish you a Happy New Year

Best Regards
Zombaio Operations Department

Nope, that was before for last nights script timeout, now all my signups are being affected and only happened in past hour. No support either on 31st of december, so I guess no signups for me today. awesome

nop i got that message at 7.34 am today im at costa rica that was 10 hours ago


so im very sure that that is why you are getting that error most likely for down time


we got 136 joins today and we lost 19 joins for that reason today im very sure that was the reason :2 cents::thumbsup

It only happened in past hour though, check your declined joins in the past hour, theyve all been declined for communication error, non have been accepted.

Charger, what site do you own? 136 joins today this early on and on New Years Eve isn't bad at all...or are those mostly x-sells and trials?

full joins

we dont have x-sales


we have a very small program a 4 mens operation


all exgf

more datails in icq

Executing Password management script...

WeOnlyDo.wodHttpDLXCom.1 error '800a2745'

The current connection has been aborted by the network or intermediate services.

/zoa/tool__account_subscriptions_quickadd.asp, line 342

Well then fuck me! I must be in the wrong end of the niches. 176 full sales before 3 p.m. Pacific time on New Years Eve? I would be doing cartwheels and shouting for joy with those kind of sales! Goddamn Charger, you need to fly to Vegas on your private jet and let me help you spend some of your money on whores and cocaine! lol

Fuck, I'm gonna have to work a LOT harder I guess...

to be honest man we are very new in to this of having our own sites we are old in the industry i mean not that old only from 02 but with this of having our own sites we are fresher that you cant even imagine

we are in to working hard and not crying like most of the people


the money is out there


btw im sorry for my english my first language isnt english is portuguese then spanish and then english


but im very sure what im trying to say


btw happy new years

no one else bothered by this? had 10 joins declined in past 2 hours, and non accepted. I'm not even sure support is around now, the planned hardware change would only take 2 hours, this was 12 hours ago

according to the message that they sent before xmass they wont have support today and they wont be back till the 4rth

no sales for anyone until the 4th then, unreal