50 webair success stories.

:2 cents::2 cents:

So a site can't be up for some and down for others?

Lisa your sites are online, the server is up, there have been no drops in traffic and you have been online the entire time with no issues. The sites have been loading globally and the issue you are experiencing is with your local ISP's upstream not Webair. We are speaking to them now and trying to route around the issue they're having with their upstream. I will follow up with you directly as well.

http://www.downforeveryoneorjustme.com/lisasparxxx.com

http://tools.pingdom.com/?url=lisasp...pe=0&save=true

That's why you should have a raid setup and backup.

Your sites are up for me.

Wow amazing service, above and beyond the call :thumbsup Gerard is the man

Thats how webair roll!

nother necropost

they silently refunded me the $50, and gerard is a good guy. no probs since, still a customer

Another satisfied customer.

I've been using WebAir for almost 10 years, my conclusion on whats going on right this moment with my server upgrade:

I was planning to change my current hosting plan from virtual that I had for almost 10 years to *BUSINESS VPS* with all my MySql DB, IPs transferred to new server.

I sent them the email about how long they think it would take for this setup, and the costs, the response was:

Hello, We will not be able to migrate the same IP's that you are currently on, We can get you setup on new IP's. To migrate the existing setup with the additional IP's I can get you setup for $49 Monthly. Well copy all of your content over to the new server. I cannot say how long it will take we can most likely have the entire process handled within 48 hours. You will have minimal downtime because we will do a clean cutover once your new servers been tested and approved by you. Let me know if you would like to move forward with this and I will create you a customized signup link right away. Please let me know if there is anything else that I can assist you with. Thanks



So i decided to do it. This was sent on 16th of Jan., today is 2nd Feb. .. 48 hours my ass, it's going on for almost 3 weeks now and whats even worse, all of my sites are not working properly for almost 4 days, don't wanna even think about how this will effect my SERP, when and if they even start working.

For last 4 days I'm trying to contact the tech guy that was assigned to me. He doesn't even respond to my emails anymore, I submitted a support ticket yesterday, I got a response but no real solutions. I updated the ticket 2 times and no response what so ever. I really don't know what to think and do from this point on.

Frankly, you're wanting a full migration and you're only moving to a $50 VPS. You wouldn't be a priority for any host. How about you move your own content and not expect a host to bend over backwards for you especially if you're only paying $50/mo.

Granted, they should have done what they said they would do but understand that they have much bigger customers to take care of first. They probably had a choice to make. Either piss off a small fry or piss off someone worth thousands per month. From a business perspective, that's a pretty easy choice.

doesn't matter how much i pay, I'm a loyal customer and paying my bills regularly for 10 years, that's not the way to treat a customer - why? because it will make them look dishonest and not even worth a try for someone new reading this post right now and deciding on whom to choose. I didn't ask them to do it, they offered me to do it for me, You can not just cut off old server and leave it like that and all sites are not even accessible for 4 days. They could leave the old setup as long as new one is in progress. Go and eat a pie.

:1orglaugh

Here is my current Webair success story
 

Something is up with Webair. For years no problems, then my sites start loading slow or not at all. I think it's only because I bitched about it on GFY and listed my ticket number that was closed without resolution, Webair has now offered to migrate all my MySql DBs to a different server. I don't know if I should select this as a solution, since I don't how reliable the new server will be. The alternative is to pay my web tech hundreds more than I already pay him per week to move them to another host and suck up that cost. Here is the error I get when my sites won't load (2 of my sites won't load at all right now as I'm writing this):

No data received
Unable to load the webpage because the server sent no data.
Here are some suggestions:
Reload this webpage later.
Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data.

This is the dumbest shit of all time. Go to any decent host and they will treat you right no matter what kind of account you have. Any person that owns a business should be greatful for every single customer they have. You just happen to be a product of the adult environment where second rate is something that is tolerable. This does not happen in mainstream real world...If you dont want VPS customers, dont sell VPS. It is as simple as that.

People make these dumb statements in every thread. 'Oh you are on shared, upgrade for support'. You all sound like a bunch of morons. If you at any given time in your life in the hosting business, You would know that most hosts start off just selling shared hosting, then work there way up to selling VPS, then dedicated etc.

I worked for a hosting company that started in the early to mid 90's out of someones garage with 2 servers and a t1 line. All they sold was shared hosting on the 2 servers. Sooner or later they bought 4, then got an office, then got 10 server and bought a small data center. They sooner or later moved into a 10k sq ft data center and got bought out by XO for $55 Million.

It is truly a shame that a lot of people on this board have this outlook and are OK with it. I can give you atleast 3-5 mainstream hosts that will do the same for you.

Do you think at Rackspace the service on smaller accounts is different on bigger accounts? Yes large accounts might PAY for extra support/managed services and smaller ones dont. But if you have 10 servers or a 10 dollar account, and neither pays extra for managed support. The service will be the same...

If this is the experience you are getting, and you are ok with it. I recommend you change hosts ASAP. Because there are hosts out there that will give you good support on $4 a month accounts.

My advice, goto way3.com and always have a server up and never pay a programmer again to do anything server related.

thnx for the recommendations!

:thumbsup:thumbsup

You must be one of those small fries who thinks his $50/mo entitles him to red carpet treatment. :1orglaugh

It is different. I have two good friends who work for Rackspace. You absolutely, positively will get different service as a $100/mo cloud customer than a $1k+/mo cloud customer.

It's really cute when you broke motherfuckers spending next to nothing think you deserve the same treatment as a high revenue VIP customer. :1orglaugh:1orglaugh:1orglaugh

Yes it does. Wake the fuck up.

If you think 1k a month is high revenue VIP customer, you must be one of those small fries.

And the VIP customers, they PAY for extra service. So please try reading my post again newb. Just because you are accustomed to shitty hosting, doesn't mean its true. I have been involved in the hosting business since 1997.

Not many people here are what I would call VIP Customers, by that I mean 5+ racks with there own gigE or two. 1k a month cant pay a real VIP customers electric bill.

For the sake of the people on this board not your friend at rackspace. If you have a $5dollars shared account, a $50 dollar VPS or a $500 dedicated. If you are promised service, if your TOS promises service. You should be delivering it, not looking for excuses of what people pay. This is called customer service. The $5 customer could be the $5000 customer testing your support before he invests..This is called DOING BUSINESS. This is real life.

webair pros

- they leave you alone
- excellent uptime
- decent rates

cons

- if you need an upgrade youre fucked.

i think its their system. peoples setups are really complex especially when youre running your own server. id hate to be the dude that has to figure this stuff out.

but if that is the case there shouldnt be any empty promises, or promises that are off by weeks. its happened to me more than once

i still like webair i just think they could improve in that area

you could also have one server and pay $300, and depending on bandwidth/IT you use, you could be much more profitable a client than someone whos paying thousands for tube sites. means jack shit