Originally Posted by MaDalton (Post 18014077)

i think 11 days should be sufficient if you wanted to answer this question.

so i assume the answer is "because it makes us money" - because you speculate most people don't want to wait a couple of days

Originally Posted by spazlabz (Post 18014050)

I have to say that Talia is definitely getting a mini-trial-by-fire experience here

@talia: you're handling it well. Welcome to GFY

Originally Posted by PayoneerTeam (Post 18014097)

Actually, the adult boards are the only place where we see this complaint about the 2 days it takes for a payment to get through. In almost any other case - checks, transfers, ACH, etc., it usually takes more than 2 days to get your payments. Here we do it a lot faster than traditional methods. We offer you an option to get it even faster, of course, which is a bit more expensive, and in most cases people don't have a problem waiting for the 2 days or paying the extra $3 to get it in a couple of hours.

That said, I want to let you know that I am reading all of your comments on the forums, and your feedback is very important to us. As Payoneer is growing rapidly, we are debating creating specific fee structures to fit different sectors, including the adult entertainment industry specifically.

Our business is based on serving our users, and we are working hard to fit the needs of the widest base of customers possible. Please know that communication is very important to us, which is why I am now part of the company, and, like I said previously, I am here to answer any (related) questions you have about our service.

I'd like to mention, though, that it is important to compare the entire package between one company and another. Payoneer does not charge a $45 annual fee - or any annual fee, for that matter. We don't even charge a monthly fee if you do not have any funds in your account. It's literally pay as you go. We will not charge you up front - we only charge you when you start using your card, meaning we take a risk by issuing and shipping our users a card. We have no interest in charging you before you've earned any money, only when you do.

Originally Posted by MaDalton (Post 18014175)

for me you are not competing with checks, wire or ACH - you are competing with Paxum, CashX and Paypal. And you are slowing down a process that technically takes seconds.

but of course it's nice to earn interest on money that sits in your account for 2 days (adds up after a while) or compensating the "faster" service by having your clients pay for that.

but ok, question answered.

Originally Posted by PayoneerTeam (Post 18014097)

Actually, the adult boards are the only place where we see this complaint about the 2 days it takes for a payment to get through. In almost any other case - checks, transfers, ACH, etc., it usually takes more than 2 days to get your payments. Here we do it a lot faster than traditional methods. We offer you an option to get it even faster, of course, which is a bit more expensive, and in most cases people don't have a problem waiting for the 2 days or paying the extra $3 to get it in a couple of hours.

That said, I want to let you know that I am reading all of your comments on the forums, and your feedback is very important to us. As Payoneer is growing rapidly, we are debating creating specific fee structures to fit different sectors, including the adult entertainment industry specifically.

Our business is based on serving our users, and we are working hard to fit the needs of the widest base of customers possible. Please know that communication is very important to us, which is why I am now part of the company, and, like I said previously, I am here to answer any (related) questions you have about our service.

I'd like to mention, though, that it is important to compare the entire package between one company and another. Payoneer does not charge a $45 annual fee - or any annual fee, for that matter. We don't even charge a monthly fee if you do not have any funds in your account. It's literally pay as you go. We will not charge you up front - we only charge you when you start using your card, meaning we take a risk by issuing and shipping our users a card. We have no interest in charging you before you've earned any money, only when you do.

Originally Posted by Chosen (Post 17990332)

Talia, people being charged "crossborder fees" for USD transactions outside of US.
Instead of $3 ATM withdrawal fee for $500 they are charged $13, and for higher withdrawal amounts even more.
That's what people mean when they say your ATM fees are ridiculous.

Originally Posted by PayoneerTeam (Post 18027877)

Raidercash - no, the annual fee isn't our only selling point. Like I did mention before, a lot depends on the way that you use your card, and it can be as efficient as you'd like it to be - it's open to you choosing how to use it. Instead of making a few small withdrawals, you make one large one, avoid multiple $2 fees per transfer, and avoid multiple ATM fees. That said, we have a few announcements coming up fairly soon that could make you pretty happy (which I can't get into yet). For now, what I said previously stands - making large withdrawals at once will make everything cheaper and more efficient - making 1 withdrawal of $1000 at a $5 cost is way cheaper and more efficient (time and money) than multiple withdrawals for $2 a pop.

Originally Posted by bolsex (Post 18028180)

\ I can understand the crossborder fee charged to withdraw money outside US by MasterCard...

Originally Posted by RaiderCash_Dominik (Post 18028708)

I do not have any ATM machines that will let me get more than $300 at a time. I think its a usual limit for atm machines in the US.

Originally Posted by RaiderCash_Dominik (Post 18028715)

This is where you are wrong. They are charging cross-border fees on ANY purchases made outside Belize (I guess). Even if you use your card in the US !!!
So your balance is in US dollars, transactions are in US dollars, but when you use the card to buy things in US dollars they still charge cross border fee.

Originally Posted by bolsex (Post 18029093)

It makes sense! but Paxum Bank is also in Belize. I think there are a few cross border fee on ATM but NOT in online spending.

I spent several times using my paxum card. It was charged the exact amount of the transaction and the Fee was charged separately.

Originally Posted by RaiderCash_Dominik (Post 18029190)

Thats right, there are no cross borded fees with paxum card and they use the same bank in belize. Thats why I don't buy that BS about those cross-border fees.

Originally Posted by RaiderCash_Dominik (Post 18029190)

Thats right, there are no cross borded fees with paxum card and they use the same bank in belize. Thats why I don't buy that BS about those cross-border fees.

Originally Posted by PayoneerTeam (Post 18032751)

Hi everyone,

May I ask you what partners you receive payments through Payoneer with (or did?) :-)

Originally Posted by PayoneerTeam (Post 18032751)

Hi everyone,

May I ask you what partners you receive payments through Payoneer with (or did?) :-)

Originally Posted by bigluv (Post 18034153)

Wow, the tricky language being used to sell the fees is amazing. You shoulda been a lawyer talia.

First of all, you do charge a monthly maintenance fee. Unless you have $0 in your account. Which means, anybody who actually USES your service is going to get charged.
From what I can see its like $3 a month.

Then you charge a minimum of $2 to delay the payment a couple days, $5 to delay it only a few hours on every load.

And, I'm reading off my old statement mind, a "private load fee" which looks to be a percentage of whats loaded. On a small load it was ~ $10 for me.

Please get off this misleading kick or I will put together an itemized list of what fees you charge and itemize it with what I'm charged at paxum to get the truth because although I don't have a personal axe to grind, I found your fees out of line, I found your CS to be surly when I brought it to their attention that you had competitors who charge effectively much less, and frankly I don't like people who do business like you are right now. You know, and I know, that there's very few situations where someone using
payoneer is getting a better deal than old epassporte or now paxum.

Like a snake oil salesmen.

Guys here may not know what paypal charges them or why, but that doesn't mean you get to lie about what you charge.

Seriously, tell the truth or I will do a graph that will make it obvious. I don't like being "there there'd"

Originally Posted by PayoneerTeam (Post 17986695)

Hi guys,

I wanted to quickly introduce myself (I of course asked for permission from the admins). I am Talia, the new Director of Community at Payoneer. I've spent the last few days going over old posts (I've commented on a couple) to get an idea of how things work here.

I realize that we have not been present on forums in the past, but this is changing starting now. I will be monitoring these forums and answering any questions and clearly any misconceptions that appear.

I would like each of you to feel free to contact me about anything - questions, comments, suggestions - anything you can think of. I can assure you, an assurance that will be proven through actions, that I AM here and I AM listening. I hope to gain your trust quickly.

Just so you know, we not only have written customer support (including support in several languages), but also live chat and direct phone call options - the phone is listed on our support page in simple view.

Over the past few months, we experienced a huge growth in customers, which is great for us, but as a result we have had to increase our customer support team. We are hiring new people all the time and we hope to catch up and go back to answering emails rapidly like before.

Until then, you can all contact me personally for any help you need. I promise I will answer - even on weekends, though my access to information may be a bit more limited on the weekends.

I hope to hear from all of you soon. Have a great day!

Originally Posted by pimpsalot (Post 18036809)

It's not like you have to do business with Payoneer. If you don't like them or their platform or their fees, THEN BOUNCE.

It kills me to see yet another tool up here beating up Payoneer over their business model and fees. I don't see you complaining to other Program managers that you don't like their payouts? Why aren't you complaining about how you don't like your processors fee structure either?

At the end of the day businesses make decisions based on their business. If you aren't able to make that decision or you didn't read your contract, don't come up on the board with the brights on lighting up someone trying to help.

Talia hasn't done anything to mislead anyone. You on the other hand have.

Originally Posted by pimpsalot (Post 17999857)

Wow. Couple things to note here.

Payoneer has never accused by any court either international or in-country of any crime.

You are obviously trying to besmirch their good name by trying to connect them to what happened in Dubai.

The only facts you have are that there is news that some of these people used Payoneer cards to pay for some of their services they used.

You don't have any facts that any of these people did anything. You are repeating data provided to you by Dubai officials.

Furthermore, Payoneer no longer does business with META bank and no Yuval Tal is no longer their CEO. He stepped down quite some time ago and Scott Galit has been the CEO since the middle of 2010.

Now, about this guy Mahmoud Al Mabhouh...

From Wikipedia:

Al-Mabhouh was born in Jabalia Camp, Gaza, on February 14, 1960.[14] As a young man, he pursued weightlifting. He quit secondary school, trained as a car mechanic and later became a garage owner.[15] Al-Mabhouh had 13 siblings, and was a married father of four.[15]
In the 1970s, he joined the Muslim Brotherhood, and in the 1980s, he was reported to have been involved in sabotaging coffee shops where gambling was taking place. In 1986, the Israeli security forces arrested him for possession of an assault rifle. It has been reported that after his release, he became involved with Hamas.
According to a Hamas statement, Al-Mabhouh was involved in the 1989 abduction and killing of two Israeli soldiers, Avi Sasportas and Ilan Sa'adon, whose murders he celebrated by standing on one of the corpses.[5][16] In a video taped two weeks before his death, and broadcast on Al-Jazeera in early February, 2010, Mabhouh admitted his involvement, saying he had disguised himself as an Orthodox Jew.[17][18] In May 1989, a failed attempt was made to arrest him for his involvement in the murder of the two Israeli soldiers and he subsequently left the Gaza Strip; his home in Gaza was demolished by Israel in 1989 as retribution for the attack.[19]
According to a report in The Palestine Chronicle, al-Mabhouh had survived two assassination attempts; the first was a car bombing; the second took place in Beirut in 2009 and involved the use of poison which rendered him unconscious for 30 hours.[20]
Al-Mabhouh was believed by Israel to have been involved in smuggling weapons and explosives into Gaza.[1] He spent most of 2003 in an Egyptian jail.[21] He had been arrested and released several times by Israel. At the time of his death, Mahmoud al-Mabhouh was wanted by the Israeli, Egyptian and Jordanian governments,[21] and living in Syria.[22]
In recent years, Mabhouh is alleged to have played a key role in forging secret connections between the Hamas government in Gaza and the Al-Quds Force of the Revolutionary Guards in Iran.[7



No offense...and without taking any sides in your obvious war with Israel, I have to ask...WHO wouldn't want this guy dead? He was a terrorist who brought rockets in Gaza that were used to kill women and children and innocent civilians. Are you saying you support his actions?

Not that any of this matters because it doesn't. You are trying to take a 60 year old beef between the Israel and the Muslim Brotherhood, Syria, Jordan, Sudan, Iraq, Lebanon, Saudi Arabia, Yemen and the Arab Liberation Army, and throw it all in our faces and frankly we don't care.

This is a business board for people in the business of making money. This isn't a geo-political watering hole for whiners.

Payoneer is a good company. They provide pre-paid MasterCards that can be used around the world and loaded from anywhere. That's what they do. Any other bullshit is just warm waste.

Originally Posted by pimpsalot (Post 18004975)

How do we know that by doing business with you, you aren't using the money you make to fund terrorism?

Read below. He's not the CEO anymore and hasn't been since October of last year.

There has been ABSOLUTELY no connection made between those IDs and Payoneer. You are just fishing here trying to smear Payoneer and Yuval's good names and we can all see right through it.

How do we know you don't support terrorism yourself?

Originally Posted by PayoneerTeam (Post 18032751)

Hi everyone,

May I ask you what partners you receive payments through Payoneer with (or did?) :-)

Originally Posted by PayoneerTeam (Post 18032751)

Hi everyone,

May I ask you what partners you receive payments through Payoneer with (or did?) :-)

Originally Posted by bigluv (Post 18037192)

Talia: Please post a PLAIN ENGLISH explanation of how your fees work and when and where they are applied. Currently the fees page on your website (and has for a long time) just gives an error. An example, from load to withdrawal would do wonders for this conversation.

Paxum on the other hand gives you an up front declaration of their fees and its not hidden behind having to sign up, either. For reference: https://www.paxum.com/payment/fees.p...views/fees.xsl

Originally Posted by PayoneerTeam (Post 18032751)

Hi everyone,

May I ask you what partners you receive payments through Payoneer with (or did?) :-)

Originally Posted by Sid70 (Post 18041906)

I just need LOAD.PAYONEER.COM working 100% !!! I dont need any partner's money!

Originally Posted by PayoneerTeam (Post 17986695)

Hi guys,

I wanted to quickly introduce myself (I of course asked for permission from the admins). I am Talia, the new Director of Community at Payoneer. I've spent the last few days going over old posts (I've commented on a couple) to get an idea of how things work here.
<SNIP>

Originally Posted by PayoneerTeam (Post 17986741)

@Deputy Chief Command: Challenge accepted. :-) I don't think we suck at all.

Originally Posted by drriley (Post 18044651)

As Payoneer has not been resonding to my customer service request regarding my account, which I can no longer access, and the thousands of dollars in funds that you are holding, I have cc'd you a copy of my LATEST email to your company. Perhaps someone will stop playing email tag, and resolve the situation.

Originally Posted by {Psycho} (Post 18045803)

Hey do u have icq ?? or phone where i can reach u at

I have some problems ... need to talk

Also why are ur rates so rocking high compares to others when money withdrawn via ATM

Originally Posted by PayoneerTeam (Post 18045959)

You can contact me at [email protected] and send me your phone number and I will call you tomorrow, if that's OK with you (also, let me know what time zone you're in).

Originally Posted by bigluv (Post 18047755)

Your "pricing and fees" page is still broken. Even if you don't like what I have to say about your service, you should probably show some professionalism and get it fixed.
It couldn't be that you don't actually want your customers to be able to transparently see what they are going to be charged, could it?

thanks for your kind attention to this

EDIT: tinafaye brings up a good question. So how much do you guys add on to FOREX conversions?

Originally Posted by PayoneerTeam (Post 18049733)

We don't make any extra money from converting your money from USD to your local currency. I know this personally, but I even double-checked this manually and through our management, and we have no reason to lie - that would be bad business.

Originally Posted by PayoneerTeam (Post 18049733)

About the pricing and fees page, where do you see it's broken? Each account has the pricing that relates to their partners - is this on a partner site or on our site under My Account, and if so, which partner?

We aren't hiding fees, and if the page was down, I didn't see, but I will definitely let our R&D people know once I know what page you are talking about. We have been in business for 6 years and we have a proven track record, we aren't looking to screw anyone over.

Originally Posted by RaiderCash_Dominik (Post 18028708)

I do not have any ATM machines that will let me get more than $300 at a time. I think its a usual limit for atm machines in the US.