GoFuckYourself.com - Adult Webmaster Forum

Quote:

Originally Posted by Pornogoddess (Post 18025924)

I've been in the corners lurking and learning. My name is Kiki and I'm the owner of Pornogoddess.com As a warning, this is long winded, I just need to vent!

I'm currently with CertifiedHosting.com on a shared server with their nerd plan. I am aware that this is far below my needs of a plan as a Tube site. I spoke to them of my needs prior to hosting with them and they told me the shared plan would be enough to get me started with building the site, adding files and doing a small beta test with a small amount of users.

My ordeal follows, if you don't want to read, the gist is: I need a new host.

They switched me from one server to another on Wednesday night, without telling me. They had sent an email on Monday saying that they would be switching servers in the near future and they would send me an email to let me know when it was happening, so I didn't update. They never sent the second email. By doing this, at the same time I was updating, the sync from one server to another did not complete correctly. They transferred 30GB of my 150GB of files and made the switch. Needless to say, all my sites were down. It took them over 12 hours to "fix" this. The quotations are because half of the videos were missing. All of my custom .php settings were gone. This morning I spent my time deleting the videos and thumbs that were half there and causing new uploads to fail. After doing that and everything running fine for an hour, I was greeted with a 500 Internal Server error.

Long story short: I need a new host. I thought I did my research, but their tech support is not with it, at all. If I posted the emails, you'd laugh! I wrote an email telling them that many of the files were missing and I couldn't get into my admin panel, their response "Videos load fine, what's the problem?"

Ok, end of my wall-of-text.

Thanks in advance all,

Kiki

Pornogoddess.com

Kiki,

I'm really sorry you're going through this. I don't like to solicit business by disparaging other hosting companies, but rather by explaining what we're good at. As you may know, a good handful of us people in the industry just got back from The Phoenix Forum, I myself being one of the attendees.

During the course of the five days which we were there, I got a call at 4am from a client of mine. Now mind you, I had only got to sleep at 3am, as I was out having some drinks and socializing. However, despite that, I got up, and spent the next two hours helping him out.

Do I have an excellent 24/7/365 support team - of course. Could I have easily just asked one of them to handle the issue - of course. But, despite the fact that this is all true, and that I am owner of the company, I helped him out. I'm not making myself out to be a saint or anything, but it's this sort of ethic and commitment to our clients that makes us special.

If you need anything at all, please don't hesitate to contact me using any of the methods in my sig. Best of luck to you, and I hope you're 100% back online ASAP. :thumbsup