SwirlyGirl,

I can't believe you do not know how to refund a transaction in the CCBill admin. Yet you are in here and dozens of other threads trashtalking CCBill constantly.

Let me explain how for future reference.

There are a few ways to get to where you can do it. ie: quick stats , transaction stats, or anywhere you can get to any sales stats, but your "lookup" report under home/reports/lookup probably makes the most sense. All you have to do is search for customer via name,username or subscription id, and find the sale, keep drilling down untill you can see the hyperlinked subscription id numbers, click on one and a new window will pop up with the customers details. At the bottom right you will see a "refund transaction" link.

as far as CVV2 goes, this is for visa only, mastercard uses cvc2 and depending on your forms setting in your admin it looks like you may or may not have it set to be required. So I'm not sure which is the case with barcodes's transaction.

from ccbill's website: http://ccbillhelp.ccbill.com/content/lay_frm_tls.htm

CVV2 Number - The setting CCBill has determined is in compliance with the client 's account, which displays the CVV2 number on the Signup Form. When it is set to Required, the customer is required to enter the number. When it is set to Display, the CVV2 number field will be shown, but the customer will not be required to enter the number. When it is set to None, the CVV2 number field will be hidden from the customer.

I know you have a good company, I am not knocking your services (or NATS's).
I just think it's in very poor taste to offer them in this thread. Misterpeabody's contact info is very easy to find if you wanted to send him an email.
That is all.
BV

I'm not about names. Bogus ones. Not cv2.

So just curious..another question...maybe I ask too many questions...LOL

1. How would you know intimately how Paul K's card will be treated differently??

and if Paul K's card is treated so differently than the average card...why would anyone want it used in testing??

This is not a card question this is a "FORM" question...the man stated he could not submit a form without it being filled out....thats not me beating him over the head...he said that before he could submit the form he was prompted to "COMPLETE" the form

I have proven this to be a contradiction.... I simply ask for clarity on the contradiction!

I have an approval today from a form submission with an incomplete field and bogus info (hello what happened to scrub)

I also have a pre auth decline with a form submitted with a bogus name and blank field

I also have a "you currently have a subscription and are unable to sign up" with BOGUS NAME and incomplete form

Then according to PAUL when he submitted on my same form ....The form demanded he complete form before it was submitted...

There should not be any two ways about it. SHOULD THE FORM BE SUBMITTED by ccbill OR NOT IF ITS INCOMPLETE IS THE QUESTION

If the form must be completed before submitting, why do I have approvals on incomplete forms?

If the form must not be completed before submitting, why would Paul state that his form would not submit without it being completed.

Look the onus is not on me..I have clearly and articulately laid out a very very disturbing discrepancy that remains unanswered logically!

If I am confused than explain it slowly and carefully so it makes sense why an incomplete join form with bogus information entered is yielding 4 different results?

Go ahead assemble the team...get the vice president, get the director, I don't care just give me a sensible explanation...that is my right to have this answered properly.

Will the real join form submission protocol step up and identify itself.

Nothing I have stated is an accusation and all of you know it...it is a valid question that deserves a straight answer

Well now, this appears to be a case of THREAD JACKING.

Hey Swirlsgirl - stick to your own fucking thread asking your endless questions, okay? I am not your ally, I run my own business. I have communicated with you in private but now feel you are out of control with your endless questions.

Please ask them in your own thread. MY issues with CCBill are being resolved, and tho I ask questions when I see odd patterns I DO NOT go endlessly ON AND ON about it, nor hijack other people's threads with my "questions".

You have concerns, you think there is a GIANT CONSPIRACY going on, you want to TAKE CCBILL DOWN!!!!

My goals are and have always been to run MY business as well as I can, not to be an 'advocate" for any industry, person or website. I see patterns, I ask questions, I get reasonable answers back, I move on. I (and you, and everybody else) has CHOICES in this world so if CCBill is doing all these nefarious things to you I suggest you implement some of those other choices. I've said the same thing to you in private.

Do not send me ALL CAPS emails again, with paragraph after paragraph of your "proof", looking for me to chime in with you and be on your side. I am on the side of hard-working people - up to a point - but now you've gone WAY over the edge and I do NOT want anyone from CCBill, this GFY board or the fucking Universe to think you and I have anything to do with each other.

Post in your own thread or, as the OP, I will ask Eric to close this thread.

Ouch! I will admit that was a lethal blow, not sure what exactly set you off, was speaking to you from the heart, with sincerity, and with what in my mind was very reasonable suspicion of who knows what.

If you really feel that way, no worries you, me,gfy, ccbill will simply part ways... Life goes on, and questions will just stay unanswered

I suppose I am completely consumed and doing more damage than good and need to back out of this Fiasco.

best of luck to all of you:)

I wish all of you record sales,life,liberty, and happiness!
Best

Might as well close the thread...Peace

FTV and CCbill have been together since day one in PHX, AZ hence "Cave Creek hosting and FTV"

Again FTV and CCbill are best of friends in all ways more than one. "Cave Creek hosting and FTV"

Let's just say there are leaks at CCbill i know this 100% first hand.

More on this later with facts......

I'd like to note that ccbill will not take a transaction from me. Epoch does, ccbill does not.

Go figure. I guess they consider me a risk.

We use ccbill. Our recent sales have been increasing not decreasing.

When we see a denial email it says why, sometimes is their scrub, usually a bank denial. In the past we did our own thing with our own merchant account, after moving to ccbill we did see a small decrease in percentages sold, we did see more scrubs from their fraud protection, but we also see no charge back fees and fewer charge backs because of their scrubbing. In the balance for us it has been a better system.

Your problem -- and yes you have one -- is that you don't listen to the answers.

You can read through CCBill's online admin manual. It'll tell you a lot. You can research the use of CVV2 and credit card practice on numerous authoritative sites on the Web. You could get your own merchant account and learn all this by direct experience. I've done all three. How about you?

NOTHING that I wrote in any way absolves CCBill of having a buggy interface, or some tier 1 client service personnel that are not well trained. But your questions/complaints transcend that.

I gave you some simple facts regarding how different cards will have different scores, and virtually EVERY online retailer will handle the scoring parameters differently, especially for retries within the same session, or within a particular period of time. A US-based merchant can choose to deny a transaction based on an invalid security number, or not. (For my own online business I don't require it, and haven't for 15+ years.)

On your "already have a subscription" error. This is based on email address and/or credit card number. It has nothing to do with the name and address fields. CCBill can chose to decline or accept a transaction if the address and name verification check fails.

another MisterPeabody sucess story