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-   -   Why did Ebay change this? Wtf? (https://gfy.com/showthread.php?t=1038779)

cherrylula 09-20-2011 04:40 PM

Quote:

Originally Posted by Ayla_SquareTurtle (Post 18440413)
The reason the buyer left the neg is in no way, shape, or form irrelevant. It's extremely relevant. They "fixed" one problem by creating 10 more.

And I would totally sell more on ebay, I love the auction format. I can usually kill it and do well, but as you see in this thread it doesn't work out so good when they kill buyer feedback. Oh well!

My guess would be they have the most issues of buyer's remorse with these auction war idiots. Who hasn't been suckered into (or almost) some ebay auction for shit you absolutely wanted (but didn't really need). Hell yeah people would charge back.

Can you imagine the headache Ebay would be dealing with these days if they didn't own paypal? Definitely would not be the same. I am over it. We will see what tomorrow will bring. :1orglaugh

shade001 09-20-2011 05:11 PM

I just stopped selling on Ebay. I've had too many buyers gripe over some imagined fault, contact me and be little bullies. I know from experience Ebay always sides with the buyer so I just moved elsewhere. Ebay is not the only marketplace online. Now I have 100% less stress and my sales are basically the same.

Quote:

Originally Posted by cherrylula (Post 18439221)
So I guess sellers cannot leave negative feedback to buyers anymore? Really?

I have some psycho who bought something from me and now is lying about the item being in worse shape than described and demanding a refund. It's obvious to me they decided to buy a new item instead (their first message to me pretty much said this) and want a refund so they are claiming the item is missing parts (it is not, they are too dumb to read the directions I had the same issue), and is damaged (it is not, I have many pictures to prove this) but it seems ebay/paypal takes the funds until it is resolved.

I would love to say "no bids from people with negative feedback" and weed out psycho buyers like the one I am dealing with, but EBAY sucks and changed this. grr. :error

I know some around here do more ebay... thoughts? :1orglaugh


GregE 09-20-2011 05:14 PM

Quote:

Originally Posted by Diomed (Post 18440399)
Whatever the reason for the buyer to have left negative feedback, legitimate reasons or not is irrelevant.

How can it not be relevant if the buyer trashes the sellers rep for no good reason?



Quote:

Originally Posted by Diomed (Post 18440399)
What is relevant is that a lot of sellers withhold feedback until they receive positive feedback from the buyer regardless of the buyers role in the transaction, good, bad, or indifferent.

Even if they deserve the buyers negative feedback, and the buyer acted accordingly, they will still wait to leave negative feedback for the buyer because they want negative feedback WITHDRAWN.

And what if they (the sellers) don't deserve the negative feedback? Are they supposed to submit to extortion?

Fuck that.

Your points are valid, but Ebay's "solution" isn't :2 cents:

shade001 09-20-2011 05:22 PM

It is in fact irresponsible for a seller to leave feedback before the buyer leaves feedback for the simple reason that a buyer who leaves negative feedback for no good reason is a BAD BUYER and should be known as a bad buyer. Of course, now the seller can do little to address bad buyers (other than try to weed them out before they pay) and that is just how Ebay likes it. No thank you. It is not good business. It is not a level playing field.

Quote:

Originally Posted by Diomed (Post 18440399)
Whatever the reason for the buyer to have left negative feedback, legitimate reasons or not is irrelevant.

What is relevant is that a lot of sellers withhold feedback until they receive positive feedback from the buyer regardless of the buyers role in the transaction, good, bad, or indifferent.

Even if they deserve the buyers negative feedback, and the buyer acted accordingly, they will still wait to leave negative feedback for the buyer because they want negative feedback WITHDRAWN.

It's far more likely to get withdrawn when both of them (not just the seller) want to get the negative feedback off their score record.

It's a simple trick/way/method for sellers to maintain a positive feedback score without having to do too much damage control when they are left negative feedback. Once the seller has withdrawn the feedback, a lot of times that is all the seller has to do from that point on, no refund, no return, etc.


SuckOnThis 09-20-2011 06:25 PM

Paypal will ALWAYS side with the buyer. They will tell the buyer to send it back and once the buyer provides a tracking number then Paypal gives them their money back. There have been cases of people sending boxes of rocks back to get the refund and Paypal or Ebay will not do shit about it.

Choker 09-20-2011 07:20 PM

I'm confused. So if I sell to a buyer and they leave me negative feedback I can't leave them negative feedback?

lagcam 09-20-2011 07:33 PM

Quote:

Originally Posted by Diomed (Post 18439925)
They did it for this reason:

Seller: Sells the product, receives payment, but waits to leave feedback.

Buyer: Doesn't like the product, leaves negative feedback

Seller: In turn, leaves the buyer negative feedback, for leaving him negative feedback

Now: Both people have negative feedback, neither likes it, and now the Seller has a much LARGER chance of getting the feedback neutral and removed.

Alot of seller's leave negative feedback to every person who left them negative feedback, regardless of payment received quickly and no problems from the buyer.

CASE CLOSED.

The feedback system has been flawed long term. People are scared to leave negative feedback because they know they will get it back, and so everybody waits for each other's feedback first.

If I buy something, I pay immediately. If the seller doesn't give me the positive feedback that I am due, I won't give them feedback no matter how good the purchase was.

Process should be forced that the seller should give the feedback first as the buyer did his part of the transaction first.

marlboroack 09-20-2011 07:38 PM

I get their mailing address and fly some nice people to go see him. They hate nice people and usually get tired of it and close the dispute.

famous 09-20-2011 08:08 PM

We sell a ton on ebay/amazon/etsy.

1. why block countries? I cannot show proof of delivery using USPS mail. Some coutries are much higher frausters then others. We block those.

2. Buyers cannot leave neg/neutrals. Its been like this for along time

3. Cherry this is how its gonna play out. Your gonna say your right. They will say they are right. Ebay is going to tell them to send the item back to you for a full refund. They will have to pay the ssh back. Paypal will hold the money until they send it back our close the dispute, i beleive once 30 days have passed if they do nothing it closes automatically as well (may be 45). When you get the item back you will need to close the dispute and the money paypal already has will go back to the buyer. If you do not refund it paypal will automcatilly if they see the item has been delivered by via confromation. BUt that will indeed be how it plays out :) Been thier done that.

Amazon is just as bad, their are tons of whack jobs their wanting something for nothing as well. Point, no mater what platform you sell on your gonna loose as the seller unless its your own website and even then its tough when it comes to charge backs and people today know that.

cherrylula 09-21-2011 10:28 AM

Okay. So they are going in the buyer's favor, and this asshole has shipped the item back to me already. Assholes!

I have to receive the item back first, then the appeal can happen. I'm so pissed. Even if the item is NOT damaged the asshole left me negative feedback claiming the item was dirty and broken and there's no way I can sell it now unless they remove the feedback at least. I am so mad. lol

the girl on the phone was so dumb, I can't stand phone people, so giving her shit wasn't making any difference.... I will probably never use that site again, tell you that much. She assured me they'd fix it and make it right. We will see. :/

Slick 09-21-2011 11:40 AM

I almost got fucked over shipping internationally a while back. I had a couple of brand new, sealed PS3 games and a buyer ended up winning 2 games and I stated "US shipping only". Well, after winning the games, he said he wanted them shipped to New York, but he lived in the Phillipines, that he has a friend in New York that ships stuff to him, then asked me if he threw in a couple of bucks, if I'd just ship directly to him, so I thought "Why not".

Well, he won the games on Thursday night and I shipped the games out first thing Friday, but the post office said they can't do delivery confirmation or tracking because they pretty much hand it off to their postal service and that's it, so on Saturday, the guy sent me a nasty email wondering where the game was, then on Monday he filed with Pay Pal saying he didn't get his games and they froze the money, I was like WTF ?!?!

After going through the dispute process of Pay Pal and calling them, they told me that a decision was gonna be made within 24 hours. The next day, I got a notice stating that they ruled in favor of the BUYER, even though I sent them scanned copies of the shipping receipt, showing his address and when it was sent. I called up Pay Pal in a rage and the lady put me on the phone with the guy that made the decision and I chewed him a new asshole when he broke down and said he'd give me my money back, that I was a Pay Pal member for over 10 years, that he was sorry, but it didn't help the fact that some asshole got 2 PS3 games for free and almost fucked me over.


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