Originally Posted by iBill (Post 18852890)

Well if your not happy there, you can always go back to the grass roots and try us.

Originally Posted by PornoMonster (Post 18830689)

DWB HAHA at the $5 on top! Love it!

Originally Posted by beaner (Post 18852943)

I thought you guys were on the *do not contact* list... anybody??

Originally Posted by Ann-Angelcom (Post 18852932)

I said it before and I'll say it again. The only reason this happens is because guys like this give a fake number and many times an address. In other words they know you can't find them. If ccbill cared and wanted to take steps to help their clients they would implement a system like google has that mandates you verify your number or address by having the system text you a code. This will stop much of piracy and fraud because you will finally know who your clients are. Do you really think these people would have the balls to do what they do if you know where they really live??? It's so simple and such a simple system to put into place. Why the hell doesn't someone do it!?? A little boycotting and you will see how fast they will start worrying about their clients more. Or when the competition (netbilling) picks up the ball and suddenly ccbill has to start caring. Only then will they act. So what are you waiting for netbilling? Set it up and everyone will use you instead of ccbill.

Originally Posted by iBill (Post 18852890)

Well if your not happy there, you can always go back to the grass roots and try us.

Originally Posted by LushBoobs (Post 19011405)

I don't chime in all too often but I've had a good expereince with ccbill

Originally Posted by iBill (Post 18852890)

Well if your not happy there, you can always go back to the grass roots and try us.

Originally Posted by beaner (Post 18852943)

I thought you guys were on the *do not contact* list... anybody??

Originally Posted by brassmonkey (Post 18835220)

paypal refunded on me without telling me was a year and a half after the i sold an item

Originally Posted by NETbilling (Post 18831764)

CCbill is an excellent company and we often refer clients to them if we cannot help them establish a merchant account and processing with NETbilling. However, if you want more control over the processing, how chargebacks are handled, and for you to have the opportunity to dispute chargebacks among hundreds of other flexible features, we welcome you to contact us and let us explain everything that NETbilling can do for you.

Thank you, Mitch Farber

Originally Posted by T34K1DD (Post 19012050)

To every single person who complains about ccbill, zombaio, epoch, <insert 3rd party biller>, GO GET A MERCHANT ACCOUNT.

Handle it yourself. That way you have nobody to blame but yourself.

Originally Posted by Biggy2 (Post 18831749)

If you want to fight chargebacks, get a merchant account. Then you can also see what it's like to manage a banking relationship and risk in addition to everything else you do. I think someone at CCBill should invite you into their office for a day, since you seem to think you can run their company better then they can.

Most billers don't fight CBs. They are too concerned with the other major issues around running a processor - like managing risk and their banking relationships. Lastly, if you look at how they charge their processing %, its based upon gross, so if they collect funds around fighting CBs, it makes no difference to them, nor to any processor. On that $137 that just got chargedback, they still probably charged you the 13.5 - 15% or whatever they charge on the original transaction. This is standard in processing, so you actually came out at a net loss. At the same time, the processor ate fees to the bank that you don't see, like a $fee per chargeback.

As far as I know, this is standard industry practice. To me, you look a bit foolish going on a major rant on them. As for the $100k / year, that's small as fuck - especially in the world of processing. I want you to know that. You shouldn't run around like you are high and mighty, because you aren't.

Also, you just publicly released privacy info around an end user on a public forum. You may think nothing of it, but that's pretty bad. I think you need to check yourself.

Originally Posted by RazorSharpe (Post 18831878)

Erm, NO! Visa/Mastercard do NOT just grant a chargeback. There is a process. They card issuing bank puts in a chargeback request to the acquiring bank who then present the chargeback to the merchant (in this case ccbill). This is then approved or rejected. If rejected, the merchant will be asked for supporting evidence for the rejection which will then be passed to the issuing bank. If this is still not enough and the dispute is not resolved the transaction goes to arbitration.

Originally Posted by T34K1DD (Post 19012050)

To every single person who complains about ccbill, zombaio, epoch, <insert 3rd party biller>, GO GET A MERCHANT ACCOUNT.

Handle it yourself. That way you have nobody to blame but yourself.

Originally Posted by Camguy (Post 18830261)

A person buys an annual sub for one time fee $137.00 (EU regional pricing) on 8/16/2011.

Weekly log ins all from the same IP address used to sign up, then 7 months later the subscriber does a charge back on 03/17/2012

CCBill, SEVEN MONTHS FREE ACCESS??? Are you guys for real?!?!

As we all know, CCbill's policy is to never ever challenge a charge back. Excuse given is, "It's costs more to challenge it than it is worth".

This was the last straw for me. Since day one CCBill has been nothing but a BS service.

From them telling me last year that I violated their "TOS" and so I asked them to point out specifically what it was in their TOS I violated so I could see it in writing and CCBill replying "well, its not exactly written in our TOS, BUT! We are under no obligation to inform clients about everything in our TOS" This of course I understood to mean they could virtually make it up as they go along and it was all contingent on which representative I was talking to at the moment. Several emails to the higher-ups about that issue all went ignored. Not even one person in the chain of command at CCbill bothered to even reply to one of my many emails. Incidentally, the video they claimed was in violation of their "imaginary make it up as we go along TOS", stayed online in defiance of their reps demand to remove it from the site.

And then, a few months back there was a two week period that CCbill's log in process malfunctioned. No matter how many times WE (CCbill live support reps) changed my password, the site refused to allow me access to my own account. CCBill's people changed the password for me several times, and for 2 weeks, even THEIR passwords would not allow me access to my own account.

And now this?

CCBill, you just lost a 100k+/year client (on this one particular site, but oh yes, all of my other sites will go too) unless you fix this. This is not how business is done and I think anyone else would agree. It's fraud, and you need to grow a spine and stand up for your clients.

I look forward to your response to this matter. Should you not fix this, this thread just became my permanent signature.

Originally Posted by Camguy (Post 18830261)

A person buys an annual sub for one time fee $137.00 (EU regional pricing) on 8/16/2011.

Weekly log ins all from the same IP address used to sign up, then 7 months later the subscriber does a charge back on 03/17/2012

CCBill, SEVEN MONTHS FREE ACCESS??? Are you guys for real?!?!

As we all know, CCbill's policy is to never ever challenge a charge back. Excuse given is, "It's costs more to challenge it than it is worth".

This was the last straw for me. Since day one CCBill has been nothing but a BS service.

From them telling me last year that I violated their "TOS" and so I asked them to point out specifically what it was in their TOS I violated so I could see it in writing and CCBill replying "well, its not exactly written in our TOS, BUT! We are under no obligation to inform clients about everything in our TOS" This of course I understood to mean they could virtually make it up as they go along and it was all contingent on which representative I was talking to at the moment. Several emails to the higher-ups about that issue all went ignored. Not even one person in the chain of command at CCbill bothered to even reply to one of my many emails. Incidentally, the video they claimed was in violation of their "imaginary make it up as we go along TOS", stayed online in defiance of their reps demand to remove it from the site.

And then, a few months back there was a two week period that CCbill's log in process malfunctioned. No matter how many times WE (CCbill live support reps) changed my password, the site refused to allow me access to my own account. CCBill's people changed the password for me several times, and for 2 weeks, even THEIR passwords would not allow me access to my own account.

And now this?

CCBill, you just lost a 100k+/year client (on this one particular site, but oh yes, all of my other sites will go too) unless you fix this. This is not how business is done and I think anyone else would agree. It's fraud, and you need to grow a spine and stand up for your clients.

I look forward to your response to this matter. Should you not fix this, this thread just became my permanent signature.

Originally Posted by NETbilling (Post 19012304)

Good advice.

Originally Posted by ExtremeBank_Adam (Post 19102358)

Netbilling for nearly 10 years now, and MUCH less chargeback rates than those I have with my CCBill sites. I actually dispute and win quite often when I get a CB with Netbilling. But, if I think it's fraud after looking into it, then I just eat it and let it go...

Originally Posted by iBill (Post 18852890)

Well if your not happy there, you can always go back to the grass roots and try us.