Another perspective is that there's no way someone can photocopy a gov. ID and try to just print it out and pass it off as genuine. With or without a watermark, there's an unknown number of other security features on those things. Photocopying and printing a dollar wont make it usable AS a dollar. Maybe it's not a perfect example, but close.

I mean, I'd personally think it'd be ok to have a light watermark across the whole thing, but if these guys need to work within a set of rules set by someone higher up, then so be it.

Kind of a rock and hard place deal.

I'm getting really pissed off with the lack of support from Paxum over this issue. All I get from the ticket system are canned emails from obviously unintelligent support staff.

I feel your pain. My employer is having an issue of being locked out of his account, he did all that they asked and still locked out. And he had to pay us with Paypal instead yesterday and that sucks ass.

What country are you in? Receive more than ?750 in a Paypal account as an EU citizen and you will be required to provide docs.

What if they use the jpeg to open another paxum account or a redpass account in your name?

Lets say they allowed the watermark, why would that prevent a nefarious person from still opening another account in that name? If they're that much into theivery they surely wouldnt care.

If you want email me your ticket # to [email protected] so I can see how support handled you.

I happened to be at a mainstream show yesterday while this was posted and I had been answering you from my phone.

For you to withdraw funds in any method you must verify your account. Simply move your watermark and you will be fine.

If you do not want to do that you can refund the money that was sent to you and accept another payment method.


Chris

Why do I need to be verified twice ? You've accepted this ID to verify a business account over one year ago, you need something different now ?

Complete and utter bullshit. For the record, I've sent two different images of the passport, neither is acceptable.

I'm not going to play pass the parcel with the small amount of funds that are in the account, I've already wasted enough time on this crap. I'll go down another path to ensure that my point is made :2 cents:

With a clear scan of a passport it would be possible to open merchant accounts.... Assuming that someone would ever have a need for multiple merchant accounts.

If you can't trust dick pill slingers, who can you trust?

I have never had an issue with Paxum but,thats funny!
:1orglaugh

Any update on paxum not needing clear color scans?

As someone who has been a victim of identity theft TWICE, I can tell you first hand that you should do everything possible, including watermarking the ID as AdultKing suggests, when submitting your ID to anyone. You're begging for issues otherwise. You never really know who is behind any of these companies or what their real goal is, be it mainstream or adult.

Trust no one with your ID / passport. It can ruin your credit and make life very difficult for many years if someone uses them fraudulently.

Hi KillerK,

At Paxum we require all submitted verification documentation to be in full color, high quality with the margins/borders visible. The document must be uncropped and untouched in any way.

Clients may feel free to add a watermark to the external sections of their submitted ID, however no watermark should cross any characters (or marks,etc) on the actual document itself.

When it comes to KYC, Paxum uses the strongest verification system possible, even though this can sometimes irritate customers whose documents aren't fully in order/compliant. By adhering to such stringent methods we significantly reduce fraudulent accounts through our system. This is of benefit to ALL our customers.

As with any service like Paxum, each individual client has the right to comply with our requirements, or to choose not to. As per Paxum's rules and requirements, we will only allow verified Paxum clients to fully use their accounts.

I hope this clears up any confusion you may have about our verification document requirements. Please feel free to contact me directly should you have any further questions or require any assistance with your account.

Ruth :)

So why would a 30% visible watermark diagonally across a scanned document fail verification? You can still clearly make out all letters and digits and it prevents an unscrupulous employee from using that scan for nefarious reasons (like opening a merchant account as someone else suggested).

Security goes both ways. Will you provide me with the full name of anyone who has access to my ID? Doubtful. You're the face of Paxum and we only know you as Ruth B. You even avoid using your name on your professional Facebook profile. Why is using your name in financial services a bad thing? I can tell you the full name of the managers at my Bank of America. It's on their cards.

QFT :2 cents:

:thumbsup good posts

Doesn't this completely defeat the original purpose of the watermark, since it can simply be cropped out?

I LOL'd when Chris told AdultKing he'd need to verify his account before he could close it.

Putting a low opacity watermark over your ID should not be an issue at all so long as you can still see what is under it.

Kudos to all who submitted a clean ID to internet strangers who only has a known business history of selling penis pills. My email is in my sig, please send them to me too. I pinky swear I won't do anything bad with them.

+1 :thumbsup


If paxum go bust for some reason like epass, they can always make money off from selling your ID. Identify theft is a big online business.

I LOL'd how paxum requirement are even more stricter than other card company that use the exact same bank as them. This should give you hint people.

I just sent you my ID. You are well known in this industry and I trust you. I hope that you will print it and lock it away in case any ladyboys steal your computer.

Verification docs sent to DWB.

What's also quite lame is that when you verify a business bank account on a business Paxum account by supplying all sorts of documents, each time you make a wire withdrawal they have to verify it again (i don't know what they do exactly but it does take 1 to 3 days before the wire is actually sent out).

In my experience that's not the case. I usually have the money in my bank account between 48 and 72 hrs after I request the wire.

If you wanted to know about our security policies all you had to do was ask. We do a background check on everyone that's hired. Furthermore, our employees never start in a position where they have access to documents. Only the ones that meet certain criteria can eventually be in such a position over time. We leave no stone unturned when it comes to confidentiality.

Also, very few employees have access to documents. We have a dedicated team that does the account commissioning, and we keep logs in order to know who viewed which document at which time. A hardware key is required to access documents, so they cannot be viewed remotely; it can only be done on site. The computers are monitored and any way of exporting data is blocked; only certain functionalities are enabled, and web service restricted to a need-to-use basis.

Everybody must follow these procedures. These procedures are also audited ON-SITE by FINTRAC and Mastercard and our banking partners, and we have never had a problem. If there was an obvious data breach like the ones you suggest could happen, our license would have been revoked a long time ago, and due to the strict privacy laws of Canada, there would likely be legal issues as well. This is simply NOT the case because we comply with ALL procedures and regulations.

Lastly, the requirements we have are passed down to us. We are fully aware of the fact that we are strict about everything, and if it hadn't been this way, we'd probably have more accounts than we do, some people are scared or simply give up. We wish it were different, and we are looking for ways to relax the requirements, but as long as it's not officially approved, we won't risk allowing accounts that we know will not pass an external KYC test. we're playing by the rules, and that's not getting us any love, but we don't really have a choice. We've never had any issue in that department, and though we know we'd open more accounts if we bent the rules, we are sticking with our principles.

As far as the names of our managers go, you can contact us at shows (which we regularly attend), or set up a meeting, or even drop in at the new Montreal office. We'd be glad to welcome you. :thumbsup


Leon, this is not how our system works. I'm leaving you a message on ICQ to get more details so this can be looked into. As u-Bob says, all wires are issued immediately from Paxum so there should be no additional delays such as you describe.

What a clusterfuck...

I guess I need to start looking for alternatives to Paxum.

When you submit the wire, how long does it stay at Submitted before it goes to Validated?

Thanks Ruth, I will hit you up in a minute

My identity isn't worth much so ...

Documents sent, do you need my original social security card as well?

.