GoFuckYourself.com - Adult Webmaster Forum

GoFuckYourself.com - Adult Webmaster Forum (https://gfy.com/index.php)
-   Fucking Around & Business Discussion (https://gfy.com/forumdisplay.php?f=26)
-   -   This's my record month with CCBill. In refunds... (https://gfy.com/showthread.php?t=1069172)

signupdamnit 05-27-2012 07:32 AM

Quote:

Originally Posted by OneWhoKnows (Post 18967230)
Note: You may see a pending charge on your credit/debit card statement in the amount of: $29.95. This will clear from your statement in 3 - 5 business days and you will not be charged.

What will happen now is Ripoffreport and other like sites will fill up with claims from pissed off consumers claiming "CCBill never let me in the site but is still holding my money. What a scam!" Some brave ones may even list the name of the site they they were trying to join in the report.

Failed 05-27-2012 07:40 AM

In short, ccbill verify is causing the charge backs because customer's don't want to phone, or are unable to phone ccbill to complete the transaction. This is bad for everyone!

In this thread is an example of their verify system blatantly disregarding the white label the sale is coming from and linking to another: https://gfy.com/showthread.php?t=1069439

This is just bad!

OneWhoKnows 05-27-2012 08:03 AM

Exactly. Guess what would happen if a customer goes through this back and forth mailing I've been through today, with the transaction being finally declined in the end.

He'll never use CCBill again. If your site offers CCBill as only processor - another cutomer permanently gone.

MrDeiz 05-27-2012 08:13 AM

sign for petition to CCBill at https://gfy.com/showthread.php?t=1069468

signupdamnit 05-27-2012 08:19 AM

Quote:

Originally Posted by OneWhoKnows (Post 18967434)
Exactly. Guess what would happen if a customer goes through this back and forth mailing I've been through today, with the transaction being finally declined in the end.

He'll never use CCBill again. If your site offers CCBill as only processor - another cutomer permanently gone.

That's a great point. Whatever they do they need to make this as pleasurable and as painless as possible for the customer.

2MuchMark 05-27-2012 08:34 AM

Quote:

Originally Posted by MrDeiz (Post 18962512)
18 refunds at -$177.63 and one chargeback.
is it me or CCBill?

Correct answer : IT'S YOU.

You, and everyone else who complains about high chargebacks and refunds, are making 2 very big mistakes : #1. You are not watching your purchases closely enough, and #2 : You are blaming the wrong person for this problem. These same chargebacks would happen if they were on Epoch, Segpay or worse, on your own Merchant account.

What you need is an easier way to visualize the sales you are getting, and there is a very simple way to do it. Ask your rep at CCBill or any other processor, to post all of the user data back to you. You want to see as much information about each user. Arrange the data like this:

Date & Time | Username | Real Name | Home Address| Tel # | IP | Email
Date & Time | Username | Real Name | Home Address| Tel # | IP | Email
Date & Time | Username | Real Name | Home Address| Tel # | IP | Email
Date & Time | Username | Real Name | Home Address| Tel # | IP | Email

And even better, if you are using CCBill's User Management, turn it off and have your customers choose their own usernames and passwords to access your members area.

Why?

As your site is running and getting sales, arranging the data in that way will let you easily notice oddities. For example, different users using the same email address or home address. Or with a little bit of scripting, you may notice that the IP address doesn't geo-match the billers home address. Or, you may notice multiple joins from what could be the same user on the same day, etc. Or you could examine the number of purchases he made that day or month and decide if its too many for example.

With even more scripting you can have your program highlight certain items that look suspicious to attract your attention. You can send alerts to yourself in the event of something exceeding your own parameters, etc.

Now here's the best part. When you, the responsible merchant, notice anything funky going on, you can login to your CCBill account and then VOID THE TRANSACTION before it gets to Visa. Yes this costs you a sale but so what. What you have really done is save your account's chargeback rate. Visa will love you & CCBill, and CCBill will love you.

The above was a basis for our own fraud detection system that we call Ahmad and is described at http://www.2much.net/fraud-detection.php. Ours is a little more involved, but if you put my suggestions into place you will gain control over the situation very quickly.

It is very easy to blame billers for chargebacks, but I am telling you from experience that it is a big mistake. Doing so (especially in a public forum) not only hurts the people helping you in your business, but does nothing to actually solve the problem.

Good luck.

Failed 05-27-2012 08:40 AM

Quote:

Originally Posted by ********** (Post 18967457)
As your site is running and getting sales, arranging the data in that way will let you easily notice oddities. For example, different users using the same email address or home address. Or with a little bit of scripting, you may notice that the IP address doesn't geo-match the billers home address. Or, you may notice multiple joins from what could be the same user on the same day, etc. Or you could examine the number of purchases he made that day or month and decide if its too many for example.

Or, you could of read the thread and gathered that this is a verify/CCBill issue.

zerovic 05-27-2012 08:48 AM

it's kinda confusing tho...ccbill sales never been this bad...one of my main sites make almost 0 in the last 3 weeks...traffic is still up...better then before, but i almost forgot the feeling of getting a ccbill sale....

2MuchMark 05-27-2012 01:41 PM

Quote:

Originally Posted by Failed (Post 18967465)
Or, you could of read the thread and gathered that this is a verify/CCBill issue.

Same to you. I was answering the first question of the first post that the thread starter, who asked "Is it me? Or CCBill?". I then offered a possible idea towards a solution.

SwirlsGirl 05-27-2012 02:43 PM

double agents, triple agents, trolls, ass hats, and inbreds have taken over the gfy asylum

PornoMonster 05-28-2012 11:08 AM

Quote:

Originally Posted by ********** (Post 18967457)
Correct answer : IT'S YOU.

You, and everyone else who complains about high chargebacks and refunds, are making 2 very big mistakes : #1. You are not watching your purchases closely enough, and #2 : You are blaming the wrong person for this problem. These same chargebacks would happen if they were on Epoch, Segpay or worse, on your own Merchant account.

What you need is an easier way to visualize the sales you are getting, and there is a very simple way to do it. Ask your rep at CCBill or any other processor, to post all of the user data back to you. You want to see as much information about each user. Arrange the data like this:

Date & Time | Username | Real Name | Home Address| Tel # | IP | Email
Date & Time | Username | Real Name | Home Address| Tel # | IP | Email
Date & Time | Username | Real Name | Home Address| Tel # | IP | Email
Date & Time | Username | Real Name | Home Address| Tel # | IP | Email

And even better, if you are using CCBill's User Management, turn it off and have your customers choose their own usernames and passwords to access your members area.

Why?

As your site is running and getting sales, arranging the data in that way will let you easily notice oddities. For example, different users using the same email address or home address. Or with a little bit of scripting, you may notice that the IP address doesn't geo-match the billers home address. Or, you may notice multiple joins from what could be the same user on the same day, etc. Or you could examine the number of purchases he made that day or month and decide if its too many for example.

With even more scripting you can have your program highlight certain items that look suspicious to attract your attention. You can send alerts to yourself in the event of something exceeding your own parameters, etc.

Now here's the best part. When you, the responsible merchant, notice anything funky going on, you can login to your CCBill account and then VOID THE TRANSACTION before it gets to Visa. Yes this costs you a sale but so what. What you have really done is save your account's chargeback rate. Visa will love you & CCBill, and CCBill will love you.

The above was a basis for our own fraud detection system that we call Ahmad and is described at http://www.2much.net/fraud-detection.php. Ours is a little more involved, but if you put my suggestions into place you will gain control over the situation very quickly.

It is very easy to blame billers for chargebacks, but I am telling you from experience that it is a big mistake. Doing so (especially in a public forum) not only hurts the people helping you in your business, but does nothing to actually solve the problem.

Good luck.

I would think CCBILL after all these years, would have a Running script that checks for SOME of these things, and sends a report saying, hey check this out.

YEARS ago, I had lots of sales with emails from [email protected] [email protected] and domains you KNOW are not signing up.

IP's with 10 signups
Same email with 10 signups
Affiliates that only get sales with the 3 or 6 Month or year sales for max money to be paid to them.


On and on.

zerovic 05-29-2012 03:05 PM

make a sale with ccbill method: go to the ccbill live chat and say that there's something wrong and you didn't have a single sale in the last few days, then *ba dum tss* 2 sales, 1 rebill in 2 hours :D

MrDeiz 06-07-2012 03:23 AM

21 refunds and 1 chargeback in total for may

wehateporn 06-07-2012 04:26 AM

Quote:

Originally Posted by zerovic (Post 18971094)
make a sale with ccbill method: go to the ccbill live chat and say that there's something wrong and you didn't have a single sale in the last few days, then *ba dum tss* 2 sales, 1 rebill in 2 hours :D

Now employ 100 Indians and scale it! :2 cents:

EukerVoorn 06-07-2012 08:28 AM

Quote:

Originally Posted by CCBILL_James (Post 18963054)
Hello MrDeiz,

All refunds issued in our Consumer Support department are escalated and authorized by Senior Support Representatives and/or Supervisors

That's Explains It All, When It's Done By The Consumer Support Department Or Senior Support Representatives Or Supervisors, In Other Words, The God's Of Credit Card Processing, It Just Has Got To Be Correct!

Bladewire 06-07-2012 09:13 AM

Quote:

Originally Posted by MrDeiz (Post 18964678)
it has been almost no sales days at 05/24
don't say it's just me, because my referral have also made almost nothing

This hasn't been my experience at all.

I've run my membership sites since 2001 and have been with CCBill for many years and I'm extremely happy with them.

You had 3 responses from 2 different CCBill reps offering help the day you created this thread last month. You brushed them off saying "but i dunno what you can do in this situation", after they told you what they could do. :1orglaugh:1orglaugh:1orglaugh

The thread dies 5/29

You bump the thread again today 6/7

You don't show any advancement or growth yet blame CCBill as the reason your income is dying. Your OP "Looks like CCBill isn't going to fix their stuff"

V_RocKs 06-07-2012 10:00 AM

I know what happened

Your surfer saw your stuff and was like wow! Got excited and bought a membership. Then they came and realized they don't have money for porn. So they Googled for your sites videos and oron.com and hit a gold mine. CCBILL processed their transaction there too! Now they canceled the one with you and they use Oron.com now. CCBILL makes money either way!

Awesome! I know, right?

signupdamnit 06-07-2012 10:12 AM

Quote:

Originally Posted by V_RocKs (Post 18991985)
I know what happened

Your surfer saw your stuff and was like wow! Got excited and bought a membership. Then they came and realized they don't have money for porn. So they Googled for your sites videos and oron.com and hit a gold mine. CCBILL processed their transaction there too! Now they canceled the one with you and they use Oron.com now. CCBILL makes money either way!

Awesome! I know, right?

A couple weeks ago a guy I know on a non-porn forum stated that he actually pays for his porn. I was intrigued. He then went on to reveal that the only site he pays for is Xhamster.

It has to suck to have your own pay site and do all that work shooting content only to have people join tubes like Xhamster and Pornhub and pay a premium to THEM with you not getting a dime from it while they display all your content. For every one person coming out and admitting this on a non-porn surfer forum you know there are millions of others too.

But out of say 300 pay site owners reading this and say 1,000 affiliates maybe 3% of them have ever spoken out about the piracy situation or ever attempted to do anything to stop it. It's our own fault in the end. To the other 97% reading this right now, "nice work".

bean-aid 06-07-2012 10:17 AM

Quote:

Originally Posted by Squirtit (Post 18991853)
This hasn't been my experience at all.

I've run my membership sites since 2001 and have been with CCBill for many years and I'm extremely happy with them.

You had 3 responses from 2 different CCBill reps offering help the day you created this thread last month. You brushed them off saying "but i dunno what you can do in this situation", after they told you what they could do. :1orglaugh:1orglaugh:1orglaugh

The thread dies 5/29

You bump the thread again today 6/7

You don't show any advancement or growth yet blame CCBill as the reason your income is dying. Your OP "Looks like CCBill isn't going to fix their stuff"

A lot of people have been with ccbill for years. What is your submission percent the past 2 months.... and when you realize it has gone down ask yourself this... why did my submission percent go down.

then read all the threads, then make your own conclusion.

Bladewire 06-07-2012 10:29 AM

Quote:

Originally Posted by V_RocKs (Post 18991985)
I know what happened

Your surfer saw your stuff and was like wow! Got excited and bought a membership. Then they came and realized they don't have money for porn. .......
Awesome! I know, right?

It's possible paying surfers found the links to FREE PORN on Mr. Deiz site ( Yourpon, Pornhub ), clicked, got off for free, and asked for a refund from the paysites they subsribed to. :thumbsup

Of course it's CCBills fault his sales are down and refunds are up.

"Signbucks Daily... to bring you more sales" "Friends: (pornhub link) (youporn link) :1orglaugh:1orglaugh:1orglaugh

http://i.imgur.com/xYS2M.jpg

signupdamnit 06-07-2012 10:37 AM

Quote:

Originally Posted by Squirtit (Post 18992040)

MrDeiz you've got to be fucking kidding.

MrDeiz 06-07-2012 10:56 AM

Quote:

Originally Posted by Squirtit (Post 18992040)
It's possible paying surfers found the links to FREE PORN on Mr. Deiz site ( Yourpon, Pornhub ), clicked, got off for free, and asked for a refund from the paysites they subsribed to. :thumbsup

Of course it's CCBills fault his sales are down and refunds are up.

"Signbucks Daily... to bring you more sales" "Friends: (pornhub link) (youporn link) :1orglaugh:1orglaugh:1orglaugh

http://i.imgur.com/xYS2M.jpg

my sales aren't comming from SignBucks

Bladewire 06-07-2012 11:09 AM

Quote:

Originally Posted by MrDeiz (Post 18992080)
my sales aren't comming from SignBucks

Quote:

Originally Posted by MrDeiz (Post 18962512)
18 refunds at -$177.63 and one chargeback.
is it me or CCBill?

referral sales of my 10k CCBill referred webmasters are funny, guys earn a half in rebills. it's crazy, 50% of overall earnings are rebills

Surfers browse the "sites" section and subscribe to sites via your affiliate links

Affiliates browse and signup as your referred webmasters and make sales that you get commission on

all through SignBucks

... and your "friends" links on the header of every page goto Youporn & Pornhub

instead of your highest converting paysites or referred webmasters sites :Oh crap

EukerVoorn 06-10-2012 12:13 PM

Quote:

Originally Posted by V_RocKs (Post 18991985)
I know what happened

Your surfer saw your stuff and was like wow! Got excited and bought a membership. Then they came and realized they don't have money for porn. So they Googled for your sites videos and oron.com and hit a gold mine. CCBILL processed their transaction there too! Now they canceled the one with you and they use Oron.com now. CCBILL makes money either way!

Awesome! I know, right?

Yes but because porn is sold through Oron at relatively much lower prices, CCBill is making much less money.

For example, take 1000 porn sites selling monthly subscriptions for $29.95 each. At 10% processing fee, that's $2995 per month for CCBill.

Now all those 1000 sites get ripped and the content can be downloaded for free from Oron.com, or people can buy a faster account for $29.95, with $2.96 for CCBill.

So it's $2995 or $2.96 per month for CCBill.

For someone with a brain that would be an easy choice. But reading their posts on here they're not really clever, are they?

topnotch, standup guy 06-10-2012 12:36 PM

Quote:

Originally Posted by signupdamnit (Post 18992053)
http://i.imgur.com/xYS2M.jpg

MrDeiz you've got to be fucking kidding.

No fucking shit.

Wazz up wit dat MrDeiz?

Or should we address you as Tube Boy from here on out?
.

EukerVoorn 06-10-2012 12:43 PM

Quote:

Originally Posted by Squirtit (Post 18992040)
Of course it's CCBills fault his sales are down and refunds are up.

If they don't require subscribers to fill out their MC/Visa Secure Code (the ultimate fraud/chargeback killer): yes, CCBill would be responsible for that.

topnotch, standup guy 06-10-2012 12:45 PM

Quote:

Originally Posted by MrDeiz (Post 18992080)
my sales aren't comming from SignBucks

Nor are those of anyone else from the looks of it :disgust




.

Penny24Seven 06-10-2012 12:55 PM

My last 1000 joins I have 1 CB and 1 refund. 85% of my joins are my own if that matters. I would not be surprised if this changes since webair fucked me in the ass yesterday, being with them for 8 years doesn't mean shit to them. Cannot wait to change companies

EukerVoorn 06-10-2012 01:51 PM

Brain that's very good figures and do you think people will do a chargeback because your server was down for a day? No worries it doesn't work that way.

Silver_Shamrock 06-10-2012 03:25 PM

Quote:

Originally Posted by astronaut x (Post 18966097)
by the way, just for the record, my sales dropped off the day they implemented web verify.

Same thing here!

Penny24Seven 06-10-2012 03:31 PM

Quote:

Originally Posted by EukerVoorn (Post 18997651)
Brain that's very good figures and do you think people will do a chargeback because your server was down for a day? No worries it doesn't work that way.

I hope not, I have had quite a few email me but they are customers I have delt with before and I just told them in would be up Monday and have not had any other problems that I know of. When I saw this thread it made me wonder why they have so many and I never get any. Maybe the sites suck or could be anything.

EukerVoorn 06-11-2012 12:34 AM

Chargebacks can be the result of fraud, pirates use stolen credit card details to get into your site and steal your content. And you should put in your TOS that you're allowed to have 2 days server downtime per month, then you can refer the complainers to your TOS.

MrDeiz 06-11-2012 12:54 AM

Quote:

Originally Posted by topnotch, standup guy (Post 18997564)
No fucking shit.

Wazz up wit dat MrDeiz?

Or should we address you as Tube Boy from here on out?
.

just bought some shares in there :1orglaugh:1orglaugh:1orglaugh:1orglaugh

Bladewire 06-13-2012 11:15 AM

Quote:

Originally Posted by MrDeiz (Post 18998142)
just bought some shares in there :1orglaugh:1orglaugh:1orglaugh:1orglaugh

No doubt you're serious and not joking

http://i.imgur.com/xYS2M.jpg

MrDeiz 06-21-2012 01:57 PM

7 refunds -$71.52 this month

venus 06-21-2012 04:40 PM

find a sponser who does not pass chargebacks/refunds back to the affiliate, there are not many but there are a few of us who do not do this.

Quote:

Originally Posted by MrDeiz (Post 19017573)
7 refunds -$71.52 this month


garce 06-21-2012 05:19 PM

What's the difference between CCBill, NATS, and MPA3? I'm seriously interested.

Here's a cut and paste of my CCBill stats. Take it as you want - but I think I'll stick with them...

Trial. Single. Recurring. Rebill. Refund. Chargeback. Void. Total. Raw Clicks. Unique Clicks. Direct cut and paste - I'll leave it to you to sort it out...

$6,502.83
1,189 $3,230.89
151 $44,708.77
2,802 $62,824.73
4,355 -$1,273.23
90 -$420.94
23 -$64.95
2 $115,508.10
8,612 1,364,891
1:329.5 132,744
1:32.0

1:329 RAW. Includes "Affiliates Without Sales" - and there has to be 200 sites that I never made a cent off :( . Ok, CCBill stats are a very loose estimate of reality. The money that they send me is not, though.

Sort it out for yourself. I'm looking at a ratio of 1:329 (Ok - stats tracking leaves a LOT to be desired...). I'll take that ratio anyday. The click tracking is a bit bizarre, 1:32 unique is WAAAY off, but the cheques arrive every week, and I'll cash 'em.

After all this, I'm not seeing the chargebacks, the declines, or the refunds that everyone bitches about.

The very, very few NATS and MPA3 programs I still promote bill through CCBill as part of their cascade. I'd LOVE to remove NATS and MPA3 sites from my portfolio, but I have a huge number of legacy sites that I need to keep online. Sites that aren't worth working on anymore.

I'll stick with CCBill and the smaller niche programs that use CCBill exclusively.

MrDeiz 09-26-2012 12:49 AM

haven't looked up at a monthly stats yet, but it's
-$58.68 in refunds (5 sales)
-$34.96 in chargebacks (2 sale)
for today
have a great day everyone

Struggle4Bucks 09-26-2012 05:33 AM

Quote:

Originally Posted by OneWhoKnows (Post 18966095)
Well, I'd guess part of the reason is the new so called "Web Verify". Basically this is a good feature, however - it also seems to include to randomly request customers to contact CCBill to get verified.

It happened to me twice already, with a card that never got declined by CCBill before, that I got the screen asking me to PHONE CCBill to get my pass activated. Of course, there already was a pending charge on my card. It is also possible to just e-mail them, but the message and even the "follow up" e-mail you get don't say this, it says you have to CALL.

So, here we have the usual "impulse buyer" who sees a girl he likes on a tour/trailer/gallery, and he wants to jerk off to her. He pulls out his credit card to get in, and sees this message. What do you think? Will he e-mail and wait hours for a response to get his pass activated? Will he even call and say "hey, I just tried to join this porn site, please activate the shit so I can continue jerking"? Nope, he won't. He says fuck it, I'll go and jerk off to YouPorn. And I won't even talk about all those international customers who will hesitate to call a number in the US where they have to talk to support in a foreign language.

Even worse, I had it happen that I had to e-mail to get activated, and after they finally responded hours later, the password didn't work. It took 3 days to get it working, because there was obviously a prob with entering user/pass into the htaccess file of the paysite, when support had to activate it manually.

Seriously, setting the scrub rate of a processor who already had the highest in the industry is just stupid.

I have no clue, if the transactions on web verify are already shown as sales, before the customer contacts CCBill. If they are, that would explain the high refund rate, as all transactions where the customer doesn't contact them would probably be counted as refunds.

Wow... sounds like CCBill is fucking up people's businesses...
I would be mad if my customers were disturbed that way...

To this day i`m very happy I intuitively chose Epoch a few years ago...

DWB 09-26-2012 06:37 AM

Quote:

Originally Posted by SwirlsGirl (Post 18964943)
I have had a record 2 months straight! April and May..... one sub account achieved form submissions percentage of a whopping 1.59%

In other words for the lay people.......98.41% of all form clicks for april and may completely wasted and useless!

can you imagine 98% of your weeks worth of gas being wasted...

can you imagine 98% of your food budget wasted....

Can you imagine 98% of your filet mignon going top waste??

to waste 98% of anything is almost like wasting 100% of something.... that is the point

waste not want not.......any ideas on how to double those form submissions from 1.59% to something epic like 3.62%

Now we are balling....... Oh wait how about figuring out some *OTHER* way to monetize 98% of those *WASTED CLICKS*

can we figure out another way to make use of that traffic?

Just thought I would gives you my :2 cents: for what it's worth, and check out your site. First off, your content is awesome. If you're not getting sales on that, you need to rethink how you are doing things. Here are a few things I saw that could be hurting you, as they annoyed me or I found them inconvenient.

1) This page took FOREVER to load: http://cuckold.saraswirls.com/joinsite.php

2) The buttons on that page... make the whole button click-able. Only having the tiny radio button click-able is pain, especially if you're drunk or have bad eyes. I actually had to pay attention to change the button. The easier you make it for customers, the better. You should build every aspect of your site for the lowest common denominator, aka the guy who just got online TODAY for the first time and has a slow connection, but wants to join your site. Don't make it slow or difficult for him. Also, try testing LESS options. Try 2 - 3 instead of 4. Studies have show this can sometimes make a difference.

3) Simplify your actual join form. Once they are on the form, it looks like another join PAGE. Then have already chosen to go to that page, let them see the form and get to it instead of distracting them with more text and images. Focus them right where they need to go. Also, all those extra images slowed down the join form. The faster that form can load, the better. You don't want to have them thinking your server is slow, so the videos will be slow, and so on. I would think, based on the load times of the join and the form, that your members area is going to suck slow ass with download speeds. Maybe it doesn't, but that is the impression I got.


All times are GMT -7. The time now is 05:03 AM.

Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2025, vBulletin Solutions, Inc.
©2000-, AI Media Network Inc