Ok, this is not a good thread. Freaking me out. It's going to take me DAYS to withdraw all my money from Paxum. LOL

Dont be retarded - use Payoneer.

Don't be retarded - use real payment methods.

Right now I'd almost take a check but I'm afraid that would only bounce from more than one sponsor in today's environment.

Hi Barnaba,
I received your email. Can you please open a ticket in the Message Center of your Paxum account and then email me the ticket number? I'll then ask support to handle your request asap.
Thanks!
Ruth :)

Hi there,

I'm sorry you're having difficulties as a result of losing your wallet and ID.

Every single Paxum account must be verified with a valid picture ID and proof of address at the time of verification. When that ID expires, it must be replaced in our system so that we ALWAYS have a current valid ID for every single one of our clients. This is part of our KYC process that is required by our banking and credit card partners.

Perhaps other providers don't follow the same guidelines to the same degree as Paxum does; I cannot comment upon other providers methods or adherence to the rules.

All I can say is that here at Paxum we strictly follow the rules to ensure our business and our customers are not compromised.

Please feel free to email me with your Paxum account email and ticket # and I'd be happy to look into your situation and see if I can assist you in any way.

[email protected]


marlboroack; if you're concerned and want to withdraw all your funds at once, and they are more than $2,500 USD (the daily limit on the Paxum Mastercard), then please note that we do also offer both wire and check withdrawals so that you do not have to wait. :thumbsup

Note:your funds wont be frozen if you dont send id,you only wont be able to use card,you can still withdraw money by using other methods.
I see Ruth posted around same time as me but i remember when i had to submit new id it was clearly stated in mail how i will only lose card if i dont submit it.

locomotion :GFYBand

It doesn't work that way-first payoneer is barely supported by sponsors,only few of them use,plus last time when i used them they sucked totally.They improved a bit in the meantime,but since there is limited amount of sponsors it doesn't matter anyway.
It's a simple mathematics- using paxum is saving a lot on check and wire fees.As longest you withdraw money asap on card when you receive funds,you will minimize chances to lose money,you can even make it 100% secure by keeping funds on card since card money is controlled by bank not paxum.

I'm sure that worked out great with Epassporte right? :disgust

I don't even have a paxum card. I just think it's dumb that I've been a member since 2010 and because a piece of paper expired, I'm not me anymore.

But I don't hear my bank calling me up asking for new ID.

On 10/25/2012 Paxum said (Ticket Id: #161992):
I replied (Ticket Id: #161992):
Paxum replied (Ticket Id: #161992):
So by the time I receive my sponsor payments before Christmas, my funds will be frozen.

Paxum is not a bank, we are a global ewallet payment service. We are required at all times to have valid ID for all clients. While a bank may see you in person to create your account, Paxum is an online service and we verify your account from the documentation you provide through your secure account, and not in person.

So then what is payoneer, the boogeyman? Using the same exact bank as you guys?
That's nothing but B***SH*T! You guys have been nothing but problems from the start. But since all the F**king sponsors jumped on it there's not much to do except find sponsors that don't use you as a payment method.

Then maybe things can calm back down since this has been going on since the epass collapse.

I may have felt different if we had to battle all the "global ewallet payment service" providers but that is not the case.

It is only Paxum.

I'm almost ready to go back to the stone ages when cashing a check from halfway around the world took 45 to 60 days.

As I said earlier, I cannot comment on Payoneer's diligence to their KYC. Here at Paxum we know it is crucial to maintain proper records, and so that is what we do.

Payoneer is a fully regulated US company, that strictly complies with all applicable regulations and procedures, including KYC, AML, and others. We do all that is required (and in most cases even more) to ensure the financial security of our account holders.

We do our best to provide the best service possible, and improve user experience as much as we can.

I don't have anything bad to say about Payoneer other than quite some time ago they had a sort of rocky beginning. They've improved greatly since then. I'm also not implying Payoneer has substandard diligence on KYC or AML procedures.

I'm sure both Paxum and Payoneer face significant reputational damage and potentially large fines if adequate controls are not in place. Payoneer just happens to be better at making them more transparent and not alienating it's consumer side customers.

Hmm well i guess they hardened conditions in the meantime

I can't access my mastercard, it says "service temporarily unavailable" anyone else experience this too?

yes:Oh crap