Originally Posted by fris (Post 19406234)

ruth has always been helpful with me

Originally Posted by signupdamnit (Post 19406213)

I've observed that Paxum is great at protecting themselves and their own interests. It seems at every turn they do the maximum to protect their own interests no matter what the inconvenience or risk is to the customer.

Originally Posted by BareBacked (Post 19406355)

Why would you use these services? Do a search for epass.

Originally Posted by nikki99 (Post 19406451)

tickets are very fast with me , they solve a problem I had in July very fast, Paxum is the best :thumbsup

Originally Posted by Chris (Post 19406505)

I want to put this here : https://gfy.com/showthread.php?t=1095058

Incase anyone wants to avoid anything like this in the future the threat i linked to explains why it is extremely important that you use our system correctly and follow the system we have in place when sending money so things like this dont happen.

Originally Posted by fris (Post 19406234)

ruth has always been helpful with me

Originally Posted by JFK (Post 19406469)

same here :2 cents::thumbsup

Originally Posted by BareBacked (Post 19406397)

What is funny?

Originally Posted by Special "Ed" (Post 19406192)

Past few days? Chris...it seems you are about as helpful as the rest of the bunch there at Paxum. No one knows a damn thing. Where are you located? How long have you worked for Paxum? Why would you want to get ahold of Ruth? lol. My wife has spoken to her a bunch of times now. wtf. Really? How about a "SOLID" answer to where my money is!!!!!!! Holidays...GFY

Originally Posted by TurboAngel (Post 19406412)

At one time epass was great!

Originally Posted by baddog (Post 19406331)

How much money did you lose to Epass? You miss iBill too?

Originally Posted by Special "Ed" (Post 19406197)

Doesn't matter...we called again today and Nicholas was absolutely useless. "I don't know, I can't get in touch with accounting, they don't have phones, we use the ticket system, blah, blah, blah..."

Right...the ticket system has really worked over the past three weeks. Now what's the excuse?

Originally Posted by fris (Post 19406866)

not for people that lost 20k+ when they closed.

Originally Posted by Special "Ed" (Post 19406060)

Paxum...

We sent $4500.00 using Paxum to our account on 12/04/2012. We have no idea where this money is. Apparently Paxum was using a different bank routing company called travelx and they stopped using them because of delays. Delays? Over a month? Paxum never notified us of the bank switch. We use Paxum a lot. We've sent them over $18k in the last 30 days for affiliate payouts who choose Paxum.

We have tickets in their system since 12/12/2012. Another ticket placed on 12/25/2012. They have some idiot in Quebec answering the phone and can't speak to the accounting department directly. He can't see our tickets, he's absolutely no help. Like I said this has been going on for a month now with NO RESULTS.

I am beyond pissed off and we're going to discontinue use of Paxum until this is resolved. Watch it everyone. I'm done with these guys.

Originally Posted by TurboAngel (Post 19406412)

At one time epass was great!

Originally Posted by ladida (Post 19407061)

Wait, so you have no connection to "accounting" aside from tickets? Even the guy doing the customer service? Where exactly is "accounting" located that they don't have a phone line you can speak to rofl.

Originally Posted by fris (Post 19406869)

dont forget globill ;)

Originally Posted by TurboAngel (Post 19406898)

No shit but at one time they were the best thing out there.


:2 cents::2 cents::2 cents:

Originally Posted by baddog (Post 19407085)

I was going to name a bunch but realized she would not "get it." See below.



Your post whoring has hit new lows; and you wonder why my attitude towards you has changed.

Originally Posted by JFK (Post 19406461)

Fitty problems:2 cents:

Originally Posted by ladida (Post 19407061)

Wait, so you have no connection to "accounting" aside from tickets? Even the guy doing the customer service? Where exactly is "accounting" located that they don't have a phone line you can speak to rofl.

Originally Posted by cwd (Post 19408054)

Is it only me or paxum have a new wire fee of 50$.
My bank: 35$.
Paxum bank: 35$
Paxum: 50$ "add funds by Wire Transfer - fee 50.00 USD"
$110 for a fck wire, insane.

Originally Posted by ladida (Post 19408300)

I'm curious of the official response on that. Accounting should be done in an office, someone should be doing it, so how to get a hold of the person/s doing that. That location should not be some secret info. I was under the impression that was done in their HQ, it seems its not.

Originally Posted by kyro (Post 19407088)

only gfy does the guy with 91,000 posts complain about someone else post whoring.

Originally Posted by kyro (Post 19407088)

only gfy does the guy with 91,000 posts complain about someone else post whoring.

Originally Posted by nikki99 (Post 19408234)

how do u do it ? :1orglaugh

Originally Posted by Yngwie (Post 19408347)

New? It has always been that price. ($50)

Originally Posted by cwd (Post 19408565)

You are right.

The $35 taken from paxum bank is new.

In december, I transfered 3k, they deposited 3k into my account and took off the $50 in fee.

In january, I transfered 3k, they deposited $2965 and debited $50 in fee.


Can someone confirm this or I'm crazy?:pimp

Originally Posted by Chris (Post 19406199)

Ed ,

I live in Austin, Tx. I have worked for paxum from day one..but not sure how any of that is relevant.

I would want to talk to ruth as she was the one handling your issue.

Regards
Chris

Originally Posted by Validus (Post 19406393)

Funny you mention iBill. I actually saw them processing for a website recently and was surprised. I didn't know they are still up... or back up...

Originally Posted by Harmon (Post 19408960)

Paxum is the devil reincarnate :2 cents:

Originally Posted by JFK (Post 19406469)

same here :2 cents::thumbsup

Originally Posted by Harmon (Post 19408960)

Paxum is the devil reincarnate :2 cents:

Originally Posted by RuthB (Post 19408479)

Our customer service department handles all incoming queries. Once the query has been received it is evaluated by a customer service rep and the next course of action is determined and then done. When that involves communicating with another department (accounting, tech, etc), we use our internal ticket system and email to ensure the best efficiency, and also to ensure that everything is properly recorded for future reference.

Originally Posted by Supz (Post 19409050)

To give money of these sums with a company that is basically doing banking for you to not have 24/7 phone support 365 days a year that can give you a real answer is a joke. If chase told me they might not answer the phone on christmas or they had to call me back for something I would take my business elsewhere.how is it possible that your phone line can even be busy. You have 1 line? What kind of old technology do you use that its even possible for your phone line to be busy. Thats laughable.

Originally Posted by Supz (Post 19409050)

To give money of these sums with a company that is basically doing banking for you to not have 24/7 phone support 365 days a year that can give you a real answer is a joke. If chase told me they might not answer the phone on christmas or they had to call me back for something I would take my business elsewhere.how is it possible that your phone line can even be busy. You have 1 line? What kind of old technology do you use that its even possible for your phone line to be busy. Thats laughable.