They started off pretty well and lost all their parts on the road, a service that IMO wont last that much longer if it keeps on screwing up, their ticket service is the worst ever.

I don't know about Chase, but my bank answered my questions on Christmas.

Gotta love Paxum.

/sarcasm

I use it, but Im tired of exchange rates set by their bank...I know thats not paxum fault, but it makes me angry every time when I lose 3 % extra on each transaction......

so two possible banks open on christmas? the twilight zone! :winkwink:

The alternative for me is cheques that are a pain in the ass and cost a fortune to cash here or wait until I get enough for bank transfers - By which time I would have starved to death.

I keep the balance as low as possible - Which is not hard - lol - And I try to take out as much as possible in lump sums so I avoid fees. Its a bit of a juggling act but its better than the alternative.

My bank is open 24/7/365 - I think most of the UK banks are...

OK, a generic answer that didn't answer anything. "and the next course of action is determined and then done" lol what rofl. It's clearly not done if he's waiting this long.

We know you, the support people are located at your homes, and work from there. Where exactly is a phyisical address of accounting and tech then? They also work from home? If not, then they have to go to an office somewhere that has a phone that can be called when things are unanswered for this long, if by no one, then by the person doing the customer service.

The more I read this thread, the more I am amazed how anyone trusts this or any such service like this. Red flags all over this place as well dissatisfied customers.

Can't wait to say I told you so...won't be too long now...

I still like Paxum, but I hope more programs start offering Redpass. Spreading the risk around is good for the affiliates and the programs.

Our support staff is not located out of their homes. The only remote employee's that work out of home are my self and ruth. Our primary roles are sales & marketing. We do not have any direct access to personal or sensitive data hence why we have a full support system in place.


Our main office is located in montreal canada where all the accounting takes place. In an office...with phones.

Ed asked to speak directly to our accounting dept and to keep things in order and handled properly we do not have our clients contact staff ( such as accounting & verifcation) directly. That is what our support dept is for.


I have personally reached out to Ed on icq to attempt to help him with his problem.

He answered me twice and that is all i've heard from him.

-------

As for "alot of warning signs" about us - GFY gets to see a couple complaints a month out of thousands of clients. If people looked you will see multiple times a day people talk about the great service we offer and how helpful we all...but as we are all aware this is gfy...that is not what gets attention. Drama is what gets the attention. Sensational thread titles get the attention. The post about people that have had no issues with us - or issues they have resolved in timely maner go unnoticed.

Your company is not a bank. Bad enough we have to have faith in goverments and economys, but to have faith in a company that you walk into a building or pick up the phone and speak to a person other than CS reps doesn't border on insane, it is insane.

I don't have an issue with Paxum - but I know you understand why people worry - I got this email this morning - What are we supposed to think?

I assume its somebody overreacting - but when its my money you have I want to be 100% SURE!!

Lets see what happens in the next few weeks....

Hey Eddy ,
I can not speak directly to you about the client you are posting about as I'm sure you can understand but what I can tell you is that there is not any delay in our bank receiving funds. Matter of fact- after moving away from TravelX our load times have improved.

but again to point more attention to this thread ( that got over looked greatly ) that can help companies avoid any delays getting their funds to us - https://gfy.com/showthread.php?t=1095058

Sounds legit.

Is this true

Customer support likely was. People are out and about traveling. If someone has a frozen credit card due to fraud protection measures it would easily ruin that persons Christmas. Somebody needs to be on the other end to fix the problem.

https://www.chase.com/online/service...al-banking.htm

Can you say if money in Paxum accounts will go through the Romanian banking system?

i want to know this too

Yea ok, but your client support can't do this as well and uses "ticketing" because he's neither located where accounting is, nor can call them. This is where the discrepancy happens. Seems no one is able to contact accounting outside the "ticketing" system. So where exactly are they.

Yes for awhile now (even previously to having and dropping travelX) we have used a bank in romania. This information can be found in your account by going to "Add Funds"

We wanted to give our clients more options so we added travelx and it was not working out so we switched back to our old bank.

Again i want to point out this thread - https://gfy.com/showthread.php?t=1095058 where I explain the importance of using our system properly to avoid any delays in getting funds.

I have had no delays in getting funds - However, I need to know what countries my money goes through.

Have I missed the email that told me that my money was being moved via a different country?

Romania...rock solid place I want my money at.

Can't even begin to know what their banking laws are like and how putting your money into Romania may have other legal implications....

:1orglaugh it does?

I thought your original bank where wallet funds were held was a big bank in Canada? I seem to recall this being one of the reasons why people were to put their faith in Paxum.

Now money is being re-routed elsewhere which is what Epass did not long before it went under.

Wow, just read this thread and it's starting to sound a lot like the ePass situation. Glad I never gave this a chance.

i thought it was belize or something like that

The MasterCard funds are through Choice Bank, but I could have sworn that they said wallet funds were in Canada. Maybe not ... hopefully they will correct me if I am wrong.

Im betting Ed still has no idea about his money despite all the deflection going on...

I think its in Romania or possibly Belize or Canada and he has to ask his bank to ask the Romanian/Canadian/Belize bank for it back.....

Good luck with that.

:1orglaugh

Epass Version 2.0... Same story. Different company.

Amen brother

Romania is the place that rocks the free world:

"Hello Beaner,

I saw the last thread and I've read this current one.

I repeat: I didn't steal anything from you!

I've build my website to offer almost the same services as you do since I saw a potential market.

(If you question yourself that a programmer can't replicate any website then you are delusional)

I know why you are upset, you are upset because until now you didn't have any competition in that niche and that's why you are throwing stones.

But this is not how you handle competition if you want no competition then you try to acquire competition. I've taken a look in the niche and I saw companies that offer desktop software for almost the same services. Are you going to go after them as well ?

If you want my domains you can say so, maybe we can reach a deal if you want to acquire your competition.

Just take a look at tube sites, what if only one tube would have a monopoly on all traffic?
If another tube site came he would try anything in his power to acquire.
Without competition we wouldn't even have facebook.

As a last warning, I'm telling you this: stop with the hate words because I don't like to get mad.
Just play this game fair! Or you are too afraid?"

romania, really?
how hard is it to open an account with a legitimate bank like chase, boa, barclays, hsbc, rbs, citigroup?

When we send to paxum using Travelex Global our wire also lost

That is the burning question.

With such high fees already, that can't be the issue.

i'm pretty sure its more "rock solid" than Belize :)

the issues raised in this thread are VERY concerning

He hasn't come on and said he got his $$ so you might be right.

We also use Paxum and until today without any problems.

Middle Men....you seem to keep having these issues because you fail to take a page out of the book from the best middle men in the industry....

The best middle men in the industry understand very well...that to have longevity and to earn trust...you must simply follow the golden rule of the ancient practice of middlemenry!

"Hold all excuses when passing the monies...and pass all the monies while holding the excuses" It's simple....its not your money to hold even though posession is 9/10 of the law...you are a middle man holder....

But you are holding the wrong thing...you are holding the monies and passing the excuses! Reverse it....

Pass those monies like they are hot potatoes....hold those excuses like they are gold coins exploding in value by 100% a week!

Again that is invaluable and priceless advice please do not disrespect or disappreciate me for trying to help you change your point of view...honestly just wish these things in the industry would resolve themselves but they seem to be getting worse.

I seem to have a track record for that.

romanian banks are just like any other banks in the world .. they are just fine .. i dont understand why u guys are in panic mode ..

FDIC insured?

yes they are issued by governement, but not by US one.... you know, Romania is not in USA, not in America, but in Europe ?

they are as safe as any other banks from EU ... im talking from personal experience, there is no reason to worry .. it aint botswana or some belize crap

Been there twice. Pretty, but not a place for my money.

Will all the euro and US economic issues, I still feel far more comfortable with US banks.

As a consumer it is important to understand where and how the entity is registered and licensed. To obtain card issuing licenses an organization must be licensed in the jurisdiction it is applying for issuing cards in. In some card issuing configurations there are 2 entities, the program manager and the license holder / BIN sponsor. The program manager runs the card program, interacts with the cardholders, and the license holder has the issuing licenses. This is a popular configuration, but doesn't necessarily require the program manager to be licensed (all depending on jurisdiction).

What I am saying is... look at both, the program manager and the issuer. It provides some more information. The BIN sponsor is usually clearly shown in the footer of the program manager.

the safest place is in none bank, just under bed ;-)