chris will be here shortly to tell you how stupid you are and that you should have received the email.

Thanks!

:winkwink:

:1orglaugh:1orglaugh:1orglaugh:1orglaugh

Our customer service department handles all incoming queries. Once the query has been received it is evaluated by a customer service rep and the next course of action is determined and then done. When that involves communicating with another department (accounting, tech, etc), we use our internal ticket system and email to ensure the best efficiency, and also to ensure that everything is properly recorded for future reference.

You are right.

The $35 taken from paxum bank is new.

In december, I transfered 3k, they deposited 3k into my account and took off the $50 in fee.

In january, I transfered 3k, they deposited $2965 and debited $50 in fee.


Can someone confirm this or I'm crazy?:pimp

Hi cwd,

It is likely an intermediary bank fee, that $35 is not a fee charged by us. Please email me your account email address and I'll look into it for you. - [email protected]

Thanks,
Ruth :)

Paxum sucks.

It's relevant because you're not in a central office. Regardless of what you think, this does matter.

Wow !! Then i guess the post i made and bumped every day for more than a year about IBill and Globill re opening flew under your radar ? :helpme

Did thing's get fixed?

Paxum is the devil reincarnate :2 cents:

more like a bad batch of dick pills

With me as well.

the devil! :evil-laug :evil-laug :evil-laug

There are advanced phone systems that can do that too. Lawyers don't use ticket systems but somehow have automated billing and tracking on calls, email and computer work as well as how many copies were made on the copy machine. Look into it.

I have always found that companies that use ticket systems mean there are lots of problems and a way to avoid individuals. Least efficient method of handling customers and problems

PERID

To give money of these sums with a company that is basically doing banking for you to not have 24/7 phone support 365 days a year that can give you a real answer is a joke. If chase told me they might not answer the phone on christmas or they had to call me back for something I would take my business elsewhere.how is it possible that your phone line can even be busy. You have 1 line? What kind of old technology do you use that its even possible for your phone line to be busy. Thats laughable.

Uhmmm even the main government tax office phone lines are busy here.. They pay for a certain number of lines, and when they're full you get a busy signal.

They can't just pay for unlimited lines, and it would be useless anyway if they can't manage that number of calls efficiently.

chase bank was open on christmas?

Bet everyone here bitching about paxum use it on a daily basis :upsidedow

They started off pretty well and lost all their parts on the road, a service that IMO wont last that much longer if it keeps on screwing up, their ticket service is the worst ever.

I don't know about Chase, but my bank answered my questions on Christmas.

Gotta love Paxum.

/sarcasm

I use it, but Im tired of exchange rates set by their bank...I know thats not paxum fault, but it makes me angry every time when I lose 3 % extra on each transaction......

so two possible banks open on christmas? the twilight zone! :winkwink:

The alternative for me is cheques that are a pain in the ass and cost a fortune to cash here or wait until I get enough for bank transfers - By which time I would have starved to death.

I keep the balance as low as possible - Which is not hard - lol - And I try to take out as much as possible in lump sums so I avoid fees. Its a bit of a juggling act but its better than the alternative.

My bank is open 24/7/365 - I think most of the UK banks are...

OK, a generic answer that didn't answer anything. "and the next course of action is determined and then done" lol what rofl. It's clearly not done if he's waiting this long.

We know you, the support people are located at your homes, and work from there. Where exactly is a phyisical address of accounting and tech then? They also work from home? If not, then they have to go to an office somewhere that has a phone that can be called when things are unanswered for this long, if by no one, then by the person doing the customer service.

The more I read this thread, the more I am amazed how anyone trusts this or any such service like this. Red flags all over this place as well dissatisfied customers.

Can't wait to say I told you so...won't be too long now...

I still like Paxum, but I hope more programs start offering Redpass. Spreading the risk around is good for the affiliates and the programs.

Our support staff is not located out of their homes. The only remote employee's that work out of home are my self and ruth. Our primary roles are sales & marketing. We do not have any direct access to personal or sensitive data hence why we have a full support system in place.


Our main office is located in montreal canada where all the accounting takes place. In an office...with phones.

Ed asked to speak directly to our accounting dept and to keep things in order and handled properly we do not have our clients contact staff ( such as accounting & verifcation) directly. That is what our support dept is for.


I have personally reached out to Ed on icq to attempt to help him with his problem.

He answered me twice and that is all i've heard from him.

-------

As for "alot of warning signs" about us - GFY gets to see a couple complaints a month out of thousands of clients. If people looked you will see multiple times a day people talk about the great service we offer and how helpful we all...but as we are all aware this is gfy...that is not what gets attention. Drama is what gets the attention. Sensational thread titles get the attention. The post about people that have had no issues with us - or issues they have resolved in timely maner go unnoticed.

Your company is not a bank. Bad enough we have to have faith in goverments and economys, but to have faith in a company that you walk into a building or pick up the phone and speak to a person other than CS reps doesn't border on insane, it is insane.

I don't have an issue with Paxum - but I know you understand why people worry - I got this email this morning - What are we supposed to think?

I assume its somebody overreacting - but when its my money you have I want to be 100% SURE!!

Lets see what happens in the next few weeks....

Hey Eddy ,
I can not speak directly to you about the client you are posting about as I'm sure you can understand but what I can tell you is that there is not any delay in our bank receiving funds. Matter of fact- after moving away from TravelX our load times have improved.

but again to point more attention to this thread ( that got over looked greatly ) that can help companies avoid any delays getting their funds to us - https://gfy.com/showthread.php?t=1095058

Sounds legit.

Is this true

Customer support likely was. People are out and about traveling. If someone has a frozen credit card due to fraud protection measures it would easily ruin that persons Christmas. Somebody needs to be on the other end to fix the problem.

https://www.chase.com/online/service...al-banking.htm

Can you say if money in Paxum accounts will go through the Romanian banking system?

i want to know this too

Yea ok, but your client support can't do this as well and uses "ticketing" because he's neither located where accounting is, nor can call them. This is where the discrepancy happens. Seems no one is able to contact accounting outside the "ticketing" system. So where exactly are they.