For from my issues nor what they end up in billing a month from me for the past 8 years with some clients and more than 10 from others including my accounts.

All my clients are there because of me and will move if I say so in a heartbeat.

Again more of then that not ---years is most cases when I have a problem or question.

Still no answer on my ticket which I respectfully ask that it get fixed in full today. Enough is enough.

They should remove small packages if they dont treat all customers the same. If they want only "whales" they should keep the VPS and DEDI high offers only. When big companies offer services to their clients, they treat all with respect, nomatter the invoice is $10k or $10. Why MOJOHOST is a respectfull company? Because they treat ALL customers with the same proffesionalism.

When you go to McDonald's you don't expect Kobe beef, but you also do not deserve food poisoning.

Ha ha ha, this is a good one :))

So what you are saying is that even though Webair sells many tiered hosting plans, they only care about whales with several dedicated servers, all other paying clients can go get fucked. Nice.

Do mojo do small packages?

Directly....i dont think so, but cyberwurx surely does, and they managed to mentain a great support over the years for ALL customers.

Hi Mike @ Webair, how's it going?


http://i.imgur.com/1NOwTEP.png

http://i.imgur.com/VUAqKUK.png

http://i.imgur.com/bj5GKjG.png

Mojo does dedicated servers only. No virtual/VPS plans.

Kovachi, it seems you know a lot of things about webair, i would never thought that ALL users who post good words about them are from inside the company.

.... And it seems this was Mike from Webair who originaly said that.

I don't know much about them, I know that they get a ton of complaints on here.

I have personally tried them 3 times in the past and all were terrible experiences.

I think everyone is free to choose the way of doing business, i don't think we should blaim them for that. If this is the best they could do, it means they cannot do better nomatter how hard we try to advise them. Some companies pay a lot of money to know the oppinion of their customers regarding their services and to improve them. We are giving it for free and they still don't want to understand.

:warning

Cyberwurx is your friend...

I've never used them but I have never seen so many complaints about a web host before. It seems there is a new complaint every week and most of them seem credible. It's also typical for a Webair employee to come into the thread and act like an ass in some way.

I must be slow because this is very surprising to me.

What is this? Why not solve the problems directly with W­e­b­a­i­r but post shit thread here to make trolls dance and the company look bad? It's really not fair and not polite to make such drama over some potty issue.
In my opinion W­e­b­a­i­r support is very nice and friendly. Sure there are some more and less experienced techs in various fields but it's just a matter of requesting the one who knows the subject and then the job is done in no time. And I'm not fake person to tell that. Does W­e­b­a­i­r care only about huge whales? I don't think so, I'm just a small guy with a small server yet I've been always treated serious and they have been always doing everything to make me satisfied. I've hosted also with 4 other companies and W­e­b­a­i­r is so far the best and most reliable one. Just a little more common sense people because this whole thread is just silly. :)

Nobody likes drama queens for sure.

Let's see, I am explaining a problems that I have had a ticket open since the 23rd of last month with 3 follow-ups DIRECTLY to Webair since the 30th and it is still not working and I shouldn't be upset?

Add to that a comment is made by the tech on this board kinda blaming me for the lack of completion.

I didn't start the thread, but at this point I will certainly contribute to it with truthful facts.

if their support sucks that bad move to another host bitching on gfy wont get anything done :2 cents::2 cents:

His nicks are easy to spot since they're usually the only satisfied customers defending Webair.

2 years of log files could be the issue. they have a very good rep for mainstream. I was under the impression they didn't allow adult.

Do you mean good "representative" or "reputation" ?

True story.

I'm sure he wanted to post it in this thread: https://gfy.com/showthread.php?t=1099277

That makes far more sense...




Well 1 of 2 accounts with problems is now partially fixed although 2 web sites are now sitting in 2 accounts.

As for the other account, somehow they claim they are not hosting about 50 domains sitting on their server...brilliant. Obviously never checked their work.

...lets see how long they take to respond to the 2 emails I just sent to them to call me.

as i said in the other webair thread. the guys and girls dont suck, theyre very nice. their system sucks. if you have the amount of clients webair has and only get a thread every couple months i think theyre doing pretty well

webair is top notch...considering

like i said they could use improvement in the getting-shit-done department. i mean it took a month to get my $50 to post fake favorable reviews the last time

1-1/2 hours later and no response by email or phone call as requested.

your phone not working?

when a web hosting company cannot communicate via internet there's something wrong.

plus different time zones, languages etc.

4 hours since my last email. No phone call, email or followup fixing my issue.

On the phone now with the tech. Took 20 minutes to convince him that they were in fact hosting the sites in question...to prove it I had to graffiti a site to say "hello webair" to prove where it was.

...now they are working on it.

Strange how most are overlooking the fact that this is what Mike at Webair really thinks.

No surprise, I've been with at least a dozen hosts in the past 17 years and I can say without a doubt Webair was the worse, and it was no $4 account.

If you cannot support shared or VPS accounts you should not sell them. As a customer, what makes you think that if they cannot support even the smallest tasks (on a shared account for $4 how difficult can requests for support be). How is it possible that people are going to trust you with $4000 accounts. It makes no sense. Business 101. Everyone gets the same treatment small or big, because small can become big real fast, and big can become small even faster. I have 2 clients I do Managed IT Services for. One went from 15 employees to 75, one went from 75 to 15 in the same amount of time. I went from making a lot of money from one to a little, and a little from one to a lot in the same time. One is going through tough times, the other is growing rapidly. This is life.

The fact that there employees always act snide on this board like there are no other hosts out there is also a big turnoff. If you put 2cents icons at the end of your post, you are being a smart ass. End of story. This is a turn off. The fact that you were wrong when you wrote 2cents is even worse.

I have written this in almost every other bad support from host thread on this board. There are plenty of companies out there that are professional, they support you at any level of account. Whatever the support TOS says. Thats what should be provided. Same goes with the Uptime in the TOS. Either make it that you dont get the same support, or do the work. Its just that simple.

If you say "You are a small account, what did you expect" you are a moron and have never been with a real host, or you are just being a jackass.

machete don't do support bitch

I'm afraid i have to agree.
They told me we need more RAM now at 10$/Gb, but we already have 6Gb and few daily visitors.

Their outsourced support is the worst, especially for us since we are overseas, chances of us getting an actual webair tech between our working hours is nihil.

Too bad, they certainly tried hard enough.

A for effort, but...

I have been hosting at webair for a long while now and all my issues have been addressed in a timely manner, I have been with a handful of the top hosts in the industry so I think I have a decent perspective to compare. :2 cents:

You aren't running anything mssion-critical. Making static thumbnail galleries work is a no-brainer.

Yep a lot of hosts serves the purpose and it could possibly work years without any problem providing there is no any out-of-order problems like harddrive failure,utp cable failure,partition failure or anything else what require prompt response.

Dedicated servers and VPS come with full 24/7 support. Cheaper shared plans don't.

I'm not sure who you are, but I didn't make a single gallery in years

yep what?

I've found that contacting Gerard gets things done. Contacting anyone else... eventually leads back to contacting Gerard. As long as he is available there, I'm happy.

good to know

STOP POSTING
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STOP POSTING
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i dont know anyone that would signup with them willingly

So this is over a $4.00 virtual account....

Seriously... four dollars?

Ridiculous.