Originally Posted by WebairGerard (Post 19484171)

Scotty can you please send me your username or server name so I can personally check on this for you? There are no servers or services down. I want to make sure your issue is addressed and that you are getting the help you need. My email is Gerard at Webair.com

Thank you

Originally Posted by scottybuzz (Post 19484322)

sadly im not earning quite as much money as i used to so i had to downgrade to a virtual, ever since then things have just gone from bad to worse.

anyway there is more than enough advice in this thread. i am moving my important site that I am working on to amerinoc.

webair... you have been great for 5 years, past year has been a giant headache though :( sorry guys.

Originally Posted by scottybuzz (Post 19484322)

sadly im not earning quite as much money as i used to so i had to downgrade to a virtual, ever since then things have just gone from bad to worse.

anyway there is more than enough advice in this thread. i am moving my important site that I am working on to amerinoc.

webair... you have been great for 5 years, past year has been a giant headache though :( sorry guys.

Originally Posted by notjoe (Post 19482269)

No one wants them!

Originally Posted by fris (Post 19482364)

i would pick fdcservers over them anyday, and thats saying something cause they go up and down more than a vegas hooker.

:pimp

Originally Posted by AdultKing (Post 19482370)

Even free is far too expensive when it comes to Webair :2 cents:

Originally Posted by notjoe (Post 19482378)

Wow, We actually agree on something! Maybe hell has frozen over?

Originally Posted by Herb Kornfield (Post 19482434)

So have you to give away 2 free months of service to get customers?

If the services were that outstanding as you state, people would gladly pay more as they do with several other hosts that are always mentioned here.

Originally Posted by Brian837 (Post 19482711)

you treat every customer the same until you have so many you no longer need to and cannot. Go to vegas and play the penny slots but tell them you wanna be moved into the high roller room haha. It is what it is and most are use to how it was before. They are going to go where the money is. Yeah it might be a shame but they are getting what they want. Nobody would do the same here though. We all know that haha

Originally Posted by Supz (Post 19482834)

I am sorry to tell you, but the people at penny slot machines get free rooms and drinks also. I guess you don't gamble much. My grandparents are in there 90's and only play slots but get coupons for free rooms every day. And you are comparing a dick and a finger. A lot of businesses do not need a large website setup to run. Most business only need a shared hosting account. Lets say, a tax accountant for instance. Does he need dedicated server for instance? No. Does that mean he should not have quality web hosting? What you are saying is retarded. If they cannot support the customers, they should discontinue the product. Bottom line. And there are many people here who do that. What you dont realize, is that when you are a 'high roller' or a 'whale' you are paying for extra service. But as a smaller customer, you are still entitled to the support that is agreed upon in the Terms Of Service. If you own a Affiliate Program. And you have 2 affiliates, one that does 2 sales a day and one that does 20 sales a day, are you not going to send the guy who does 2 sales a day marketing material because hes not the guy who does 20 sales a day? Then you are throwing money away. You never know who someone is or what they can afford or who they are going to be. Your business sense is that of a 3rd grader.

Originally Posted by Barefootsies (Post 19482923)

Originally Posted by scottybuzz (Post 19483785)

i wake up this morning, my sites are down.


fuck webair.

Originally Posted by M.A+ (Post 19483810)

Originally Posted by Dirty F (Post 19483815)

I wonder what the ratio new customers and people who will never touch them is with these kind of threads.

Originally Posted by venusgal (Post 19484103)

Have luck Scotty. :Oh crap

Originally Posted by Supz (Post 19484487)

Did they email you and say they were doing emergency maintenance on your server?

Originally Posted by Brian837 (Post 19481681)

You bunch of losers in here who cry about there not being any biz threads. What is the point when every biz thread has trolls in it bashing the company, not just webair but web designers, content and really it does not matter.
A guy says promote my site and you have a troll bitching about his ratio and he has no clue what links he even left up or where the traffic comes from LOL.
If there was not so many troll and cry baby bitching maybe more.... well fuck I am bitching too haha but you get the point

Originally Posted by webair (Post 19483030)

Regardless of what some of you think, we run a very tight ship and it's only getting better.

Originally Posted by TheSquealer (Post 19484599)

Yeah, so many horrible experiences and people are just "confused". You run a very tight ship but your support sucks ass and always has and everyone has problems with downtime.

Lets explore this for a second...

Why is it that Brad and Tony get nothing but love and you guys get about 50% hate every time you post? .... It's because they actually understand customer service and how to "run a very tight ship" and then actually do it. Because they actually do it, they don't have any need to come and tell people that they do it.

Originally Posted by Supz (Post 19484601)

Its just trolls...its only people who never really had hosting accounts and arent in this business and are just people who waste there time or something like that....thats what people have been saying...

Originally Posted by TheSquealer (Post 19484672)

No its not asshole. Its people LIKE ME, who had nothing but a horrible experience but never had those experiences at places like Phat, NatNet or Mojo.

And whats in it for you?? Why defend someone with such an impossibly shitty reputation, trail of complaints and been beat down to the point they have to create fake nicks to defend themselves? What do you get out of it? What do you get out of completely dismissing all of the shitty experiences people have had?

Originally Posted by HomerSimpson (Post 19485301)

Originally Posted by Supz (Post 19485084)

I am being sarcastic my friend. I am not defending anyone. Read the whole thread. You will see that is not the case :).

Originally Posted by TheSquealer (Post 19485641)

Sorry man. My bad. I apologize. :)

We lost a lot of time and money because of these guys and I was discovering first hand how poorly ran they were, how horrible their service/support was and at the same time, people defend them like XXX people are just fabricating it.

We wanted to take a large number of sites, databases/scripts and split them across a few hosting companies in maybe 08 and these guys were by far the biggest nightmare and most incompetent to deal with. We had to cancel before we even used the servers.

I would rank webair one notch above host gator.

Originally Posted by icymelon (Post 19485589)

everytime I see the thread I think ok try them again 2 months free upgraded network. but then I remember how slow support was on certain things and then I read this and I realize why. I never in a million years could image that the reason the support was like that was because I was only spending $100 on a server and was small fry. But that makes sense now. And it's probably at the root of the problem at webair. They don't treat everyone the same. And they do not strive to great support like other popular adult hosts. IE mojohost, amerinoc, nakedhosting, cyberwurx

Originally Posted by Supz (Post 19485647)

That sucks man. Check above a couple of posts to see what DangerX wrote. He looks seems to think that everyone who had problems are trolls for real...

Originally Posted by TheSquealer (Post 19485663)

Oh well, I realized over a decade ago, that this business lacked and still lacks the one thing that most other industries do not.... the presence of actual businessmen :)

Originally Posted by Supz (Post 19485675)

It is just my choice as a business owner to put my stuff in the hands of larger companies.

Originally Posted by Supz (Post 19485675)

This is why I recommend a bigger mainstream hosting company. Although there are many hosts here that are smaller that do have great support. It is just my choice as a business owner to put my stuff in the hands of larger companies.

Originally Posted by Marcus Aurelius (Post 19485677)

like what?

Originally Posted by Supz (Post 19484487)

Did they email you and say they were doing emergency maintenance on your server?

Originally Posted by TheSquealer (Post 19485678)

I've always fell back on phat, natnet and mojo for everything. I only used other hosts for spreading sites around for seo networks. I don't even do that anymore. I've never seen a benefit to it and i've always believed the "class c ip" thing to be a myth like 90% of everything else in seo that's cited as established fact.