All I know is their stats rarely work for me and their customer service isn't as on-point as it used to be back in the day. Forms also seem to take a bit too long to load.

I've been loyal to CCBill for 13 years now so I hardly want to see them crash and burn. I hope they keep making improvements, address the issues everyone's been bringing up, and get back on track before everyone jumps ship and starts using other processors.

I recommend everyone who feels this way (and I agree 100% with your post here) write & let them know.

I.e. not a support message about some specific issue, but rather a "you guys need to fix this-and-this or you're going to lose me & others as a processor". From everything I've heard they do have some upgrades in development, but they really need a fire lit under their collective asses as those have been waaay too long coming.

Wow. CCBill has so many of you "well trained."

We'll see how loyal you really are when one day Pay Pal Adult comes out, or something like it for around 3%. Then you'll look back and realize how screwed over you were for all those years. You'll be happy to jump ship without a thought.

I wonder how many people they've "let go" because of the drop in the market.

I think CCBill is losing millions because of the major shift in the market, but nobody is talking about it. How will they continue to make up lost profit? Mmmmmm a new annual MC fee? raise all the other fees? Increase the charge back fee? Hike up the rate? Last I knew, it was 14.5%. Is it higher now?

All I'm saying is, I don't see a future for them because they are too expensive. Their model has never gotten better or competitive. Same old crap, with more fees. What business can survive with thinking like that? So far, the only thing they have going for them is the scare tactic of "we are never late in paying." Big deal. Yeah, they're never late, but you pay 14.5% for that, plus annual fees of $ 1,250 for Visa and MC??

Too big to fail? Please.

I bet CCBill is run by 8 people now out of some basement office.

I think those Mastercard fees...no sorry, EXTORSIONS are just an excuse for "high risk" business. I think it's nothing else but the limitless and never ending greed of global corporations. First I was fucked by iBill years ago when they intruduced similar "fees" and deducted $1000 from my account without my consent!!! Then a few years later I was fucked by Globill where I lost $7000 in their bankrupcy process. Now CCbill are trying to fuck me! I'm so sick and tired of dealing with american processors and to me there is no higher risk on this planet than signing a deal with american company.

At the moment I can't even view a single day's worth of transactions for my ccbill affiliate accounts. It times out. We've really hit rock bottom here, c'mon ccbill, get your shit together...

http://thsrv.com/p/ccbill20130624.png

Captured just now. There's no response, and eventually the session times out.

:1orglaugh :1orglaugh ...

Google will give you a list of processors. The prices and policies of each are indicated on each processor's website. You should not try someone else, especially if they are disgruntled from telling you the pros and cons of a processor. And besides, prices are flexible and every billing processor I have ever met or talked to are in a position to make a deal with you.

You're right Mitch! My bad.

There stats in 2013 really sucks and seems they just do not care enough to get stats working right! HOW hard is it to have stats? Come on now!!!

Other processors charge about the same starting rate of about 14.5%, but all offer discounts too. Have you asked any about qualifying for a discount? If you have steady sales and good history with little or no fraud, your sales rep could just be talked into giving you a reducing on your transaction fees and even reduce the time limit on the holdbacks.


Paypal already offered adult but stopped back in 2004 or something like that. We used to use them as a payment option with CCBill on our sign up pages.


You shouldn't let go. By all means when a cheaper alternative comes around webmasters should test it out and switch when ready, but you should never burn bridges in business.


Thinking is not knowing, and they or any other company would make much more on the transaction fees than the MC fee.

In that case here's what you should do:

1. Shop around for another provider.
2. Negotiate the best possible rate you can.
3. Call your CCBill rep and tell them about the new deal you've found and ask if they can match it. If not, install the new processor and enjoy your savings.

What's so hard about that?

Fewer people + low rent location = lower risk for everyone.

Come on Now???? :1orglaugh:1orglaugh

stats are so 2004...wouldn't you prefer to just trust what the middle men tell you about your approvals and declines numbers?

Makes sense to me and Mark prince....when you don't make money....they don't make money

:1orglaugh:1orglaugh:1orglaugh:1orglaugh

Are you contacting tech support about this or just posting on GFY? I agree it's a problem but posting here does nothing, we need to be harassing them directly.

:2 cents:
Agree needless to say.
Times out for me as well.
Ticket sent in.

Nah, I'm just going to piss and moan on here. :pimp

Kidding, I did submit a bug report. There's obviously something REALLY wrong if you can't view 24h worth of transactions. Usually it only starts playing up once you try to stretch the period more than about 2-3 weeks.

I'm now at 1:40,000 with ccbill.

Normally I'm around 1:1500 - 1:2000 sent them message, "all fine on our end" :(

Clearly it is CCBill's fault and could not possibly be caused by any other factor.

if the hits are real hits...

So Mr. Prince, what are you implying?

Are you guys accusing me of having hitbot or fake traffic/clicks? LOL

This happens all too often. :( I'm half expecting the reply to my bug report is going to say this.

You better believe its all fine on their end.....EXTREMELY FINE:thumbsup

Try typing in your web key if you have a router or turn off your microwave when trying to materialize a sale....

I have looked into your query and cannot replicate the issue!

:1orglaugh:1orglaugh:1orglaugh:1orglaugh:1orglaugh :1orglaugh

I think it's (more) broken (than usual) again.

Check date range: 2013-03-17 to 2013-03-24 (1 week)

...times out...

FWIW: it's been a week, ccbill has not responded to my bug report. SN, AFU.

Hey you how long you been a ccbill client.....remember when you could go back into your data reports from every single year you were a client.

Well about 2 years ago they killed that feature so that you can not go back past 2 years of data without making special formal request to the FRAUD department.

Why on earth would you need clearance or approval from the FRAUD department to view your own data reports LOL

I could tell you why...but I think there are some who are smart enough to figure this one out!

What other biller deprives you of access to your data reports and then hides the reports in the FRAUD department .....LOL silly rabbits tricks are for kids

What would be the reason to hide your own data reports from you....and yes we have made several requests for the data like you within the past year and are still waiting for the data reports...lol

They do not wish for us to see those data reports....If I were them I would not want me to see them either:1orglaugh:1orglaugh:1orglaugh:1orglaugh

I'm only an affiliate, but right now I'd be happy to be able to see a few days worth of transactions. It's really, really broken right now.

I'm just guessing here, but we recently had to chop all stats on our platform that were older than 7 years because our database servers were slowing to a crawl. (This was *after* we moved it all to SSD and optimized everything else.)

It's possible that they only keep 2 years worth of stats to keep the database servers lean and fast and archive the older data somewhere else. :2 cents:

No. I am saying that it is the QUALITY of your traffic that is the problem.

Here's a quick snapshot of some other traffic. One is our demo site, and the next is one of our customers sites:

LiveCamNetwork.com : 32499 unique clicks, 196 sales. 1:165 Conversion rate.
Customer sites : 53594 unique clicks, 1075 Sales. 1:49 Conversion rate!!

Do you see what I mean? If you have 40,000 clicks and only 1 sale, the problem is not your billing provider, it is the relationship between your traffic and your content that is the problem. You might be advertising "cheap hamburgers" at your shoe repair shop. Whatever it is, the traffic you have for the product you are selling is a mismatch.

I must be missing something. What do you know about the quality of Jscott's traffic (beyond what he mentioned here) and how do you know this? Did he hire you at some point to look over things for him?

And it looks like those stats are for cam sites. Assuming Jscott is mostly promoting paysites as an affiliate then it's completely different. Apples and oranges.

1. It's a completely different product.
2. He's an affiliate and there are some extra conditions involved in tracking to make sure he gets credit for the sales he sends. It's entirely possible that an issue can affect affiliates and not others.

any affiliate sending traffic to ccbill sites out of choice in 2013 is totally blinkered :2 cents:

I don't know what kind of traffic he has and I don't even know what he sells - it is not the point.

The point is that if you have 40k clicks and only 1 sale, that there is lots of room for improvement. Knowing your product and knowing how to properly advertise your site should increase sales. Anyone who assumes the problem is the billing processor and does no real investigation is just allowing their business to die.

LOL - so many things to complain about regarding ccbill (I could write a book at this point) but the OP totally missed the mark.